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ProblemsByVin Index / 2016-MERCEDES-BENZ-METRIS / COMPLAINTS
Full complaint record · NHTSA

2016 Mercedes-Benz Metris owner complaints

126 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.

other 9 complaints shown

12/28/2017 23,100 mi ODI #11057076.0

If a vehicle is in the driver's blind spot, but the bsm system does not warn the driver, there would be an increased risk of a crash.

12/20/2024 ODI #11631728.0

The fuel line is leaking again. I have had this replaced three times already. Once under warranty and twice out-of-pocket. Why wasn't the MY2016 included in the recall? The raw fuel smell permeates the cabin and is nauseating. This is a safety issue were something needs to be done for a permanent fix before someone dies in a fiery death.

12/19/2016 7,700 mi ODI #10936184.0

Mercedes metris van fuel smell while vehicle was at idle warming up for winter driving. Gas was seeping from "porous gas line" was what I was told from dealership and that this only happened to two other vehicles in america. Unfortunately, our company bought multiple vehicles and we have three with the exact same problem. Mercedes does not have parts readily available in the states and the fuel line has to be manufactured in germany. Plan on being without your vehicle for an extended period of time. There are multiple forums on the web illustrating this problem. If you smell gas outside your metris I suggest taking it in right away. *tr

12/13/2017 43,000 mi ODI #11054491.0

Major fuel leak from fuel hose feeding the high pressure fuel pump. We had it towed to a Mercedes dealership to have it repaired. They reported that the c-class model sedans are experiencing the same issue. The mb metris has a c-class engine and the same components.the dealership is just replacing the hose for the fix but really has no explanation of why it is happening. The part is on backorder from germany due to so many experiencing this issue. I now am finding out that this has been a known issue but is being kept quiet. I have also seen many complaints on the mb metris forums about the same fuel leak issue.we noticed the problem when we started our car to let it warm up in the morning. The vehicle was stationary and the transmission was in the parked position. I came back outside and

12/10/2018 ODI #11160526.0

Strong gas smell inside vehicle and gas leaks out on ground. Risk of fire it seems to happen most when warming it up or after parking it.

11/30/2018 30,000 mi ODI #11155162.0

There is a mild to strong odor of raw gasoline when I start the car in the morning. It seams stronger when the temperature is cold . I have done a cursory search and have found this complaint from other metris owners as well as other mb models

11/27/2022 ODI #11495067.0

There's no remedy available and it has been almost a whole year.

11/09/2018 26,000 mi ODI #11150262.0

Strong gas smell in the mornings after it sits overnight in my garage, especially on cold nights. It gets triggered when we open a door and the air starts circulating (before car is turned on). It started last winter and is happening still. I'm getting a little light-headed some mornings, especially when I can't open the windows (like when it's raining)

11/06/2017 22,000 mi ODI #11043625.0

Car has repeatedly, but not always, had a strong fuel smell in cabin when starting with engine cold in sub 45f weather. Fuel smell is strong enough that windows need to be opened for smell to clear. Issue is not present when starting the vehicle warm or after vehicle warms up. Vehicle was repaired for same issue in may 2017 (invoice attached).

visibility 4 complaints shown

20 total in this category · moderate · avg repair $350 · see visibility cluster analysis →
12/30/2016 ODI #10938679.0

The right side of the vehicle has a terrible blind spot.no matter how diligently you look in the passenger mirror and over your right shoulder there is an area that is blind to the driver. This is due to the passenger side mirror being too small and not convex. It is not written on the mirror " objects appear closer than they actually are".this is a serious design flaw, I am surprised that that this made it through all of the safety regulations. Luckily, I have not been an accident yet due to this problem. I have mounted additional blindspot mirrors to the existing mirrors but they are no substitute for a properly designed mirror. I purchased this car new from the dealership in august and have returned several times complaining about the mirror but to no avail. This is a serious safety I

12/28/2016 ODI #10937785.0

Takata recall very disappointed with vision from the exterior mirrors cant see anything out of them. I have the van a week nearly got in 5 accidents trying to get into my right lane I have never had this problem in any other car or van this problem needs fix before somebody get hurt and all my other vans were bigger then this van

11/21/2017 30,000 mi ODI #11047914.0

Tl* the contact owns a 2016 Mercedes-benz metris. Whether stationary or driving various speeds, the passenger side mirror was too wide and obstructed the contact's view of oncoming traffic. Mercedes-benz of fort myers in fort myers, florida referred the contact to the manufacturer. The manufacturer was made aware of the issue via a voicemail from the contact. The failure mileage was 30,000.

11/21/2016 ODI #10927173.0

The side mirrors are not only very low and small but they are flat. This creates a huge blind spot particularly on the passenger side even with lane assist technology. I do not want to almost hit a car before being notified. I almost got into an accident on a highway with 4 kids in my care. This exact same van has been produced in europe with convex mirrors. In fact, mb is making these convex mirrors standard in the 2017 version, but seems to waiting until human casualty before recalling the 2016 mirrors for safe driving.

wheels 2 complaints shown

5 total in this category · moderate · avg repair $400 · see wheels cluster analysis →
11/30/2022 ODI #11495545.0

Mercedes knew in 2018 there was a problem with weighing loading. On Sept 7 I received a recall notice. Now almost 3 month later they still have no fix. At this time my vehicle is in my mind unsafe to drive due to excessive tire wear on the fron end. Don't want to purchase 2 more tires at my expense, since I only have 23,000 miles on vehicle. Have replaced 2 at 15,000 miles. Seems like Mercedes is just plain dragging this out and hoping said vehicle owners will drop the whole thing. Help!!

11/20/2020 15,000 mi ODI #11375578.0

Rear driver's side wheel came off while vehicle was in motion on the road

fuel system 1 complaint shown

12/18/2016 9,700 mi ODI #10936026.0

Gasoline smell noticed in and around vehicle after 5 minutes while idling cold. After driving approximately 10 minutes gasoline smell increased inside vehicle to the extent that vehicle had to be stopped, windows rolled down and fumes dissipated. Repeated twice while returning to original start point. Noticed gasoline smell on several occasions prior but very faint. Seems to be cold temperature related. Day of severe incident was extreme cold. Issue is severe enough I'm apprehensive to drive the vehicle. *tr

seatbelts 1 complaint shown

11/06/2020 ODI #11373492.0

Beeping belt sign on for passage side - when beeping, seat belt doesn't hold.(not catching belt just slipping out)

tires 1 complaint shown

14 total in this category · moderate · avg repair $150 · see tires cluster analysis →
10/31/2024 ODI #11622949.0

The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

electrical 1 complaint shown

10 total in this category · severe · avg repair $850 · see electrical cluster analysis →
10/31/2022 ODI #11491608.0

Electrical failure by mercedes metris is intermittent but frequent. There are multiple times where car will indicate that blind spot alert is inoperable. Similarly, it appears that indicator on same side and automatic door locks on that side do not work. It will sometimes reboot and work intermittently for a period of time before recurring.

Showing 300 of 126 total complaints. The full federal record is available at nhtsa.gov/vehicle/2016/Mercedes-Benz/Metris#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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