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ProblemsByVin Index / 2016-TOYOTA-HIGHLANDER / COMPLAINTS
Full complaint record · NHTSA

2016 Toyota Highlander owner complaints

109 complaints filed with NHTSA on this vehicle , including 2 reporting a crash, fire, injury, or fatality. Showing the 300 most recent — grouped by category for scanning.

electrical 4 complaints shown

14 total in this category · severe · avg repair $850 · see electrical cluster analysis →
12/26/2023 ODI #11561849.0

2016 toyota highlander le model v-6 cylinder. The FUEL PUMP runs after engine has been turned off for several hours, even up to as many as 8 hours. This situation can be heard in a closed in garage, in the completely quiet of night time, and at multiple times during the same time period. It happens intermittently with various levels of gas in the tank. The length of time FUEL PUMP can run can be as little as 10 minutes to over 60 minutes.

12/23/2016 ODI #10937219.0

My car engine started on its own after being turned off. I went shopping at walmart and parked my 2016 Toyota highlander xle in the parking lot. I put the car in park and pushed the engine start/stop button to turn off the car. My family and I exited the car and I used the keyless entry pad to lock the doors. We shopped for approximately 45 min. When we returned to the car, I used the keyless entry pad to unlock the doors so I could put our purchases in the trunk. As I got close to the vehicle I heard an engine running, but thought it was the car next to us. I bent down and listened under the front end of my highlander and to my surprise, I realized my car engine was running. When I opened the driver side door and looked at the dashboard, I noticed a small triangular yellow caution

11/29/2017 35,000 mi ODI #11051156.0

Tl* the contact owns a 2016 Toyota highlander. While the vehicle was parked in the driveway, it automatically turned on without warning. The contact had to push the ignition switch to stop the vehicle. The contact also stated that there was a loud noise when the ignition switch was turned on. The contact turned off and turned on the vehicle, and the loud noise stopped. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 35,000.

11/20/2024 48,000 mi ODI #11626493.0

The contact owns a 2016 Toyota Highlander. The contact stated that while the vehicle was parked, the trunk power switch failed to function as intended. The contact stated that the trunk power switch was enabled to unlock, however the trunk door did not unlock. The contact stated that the trunk power switch failed to unlatch the trunk door and the trunk door was stuck. The vehicle was taken to an independent mechanic where it was diagnosed with battery failure due to a lack of voltage. The contact was informed that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that the failure reoccurred intermittently. The manufacturer was made aware of the failure. The contact stated that a Representative provided remedy options over the

other 3 complaints shown

12/28/2015 ODI #10816603.0

When I purchased this 2016 Toyota highlander le in mid december, I did not realize until I got it home, there was no interior rear door release. No release button on the dash and no interior door handle. I went back to the dealership, found my salesman and asked him if there was an interior door release. He told me there was not and "that's why they offer the le plus model which has a power rear door with inside release". Every vehicle I've owned since 1998 has had an inside trunk or rear door release. It seems like a huge safety issue to me, how would anybody escape from the back in case of fire or other tragedy? Aren't passenger vehicles required to be manufactured with an inside release/door handle?

12/03/2018 30,000 mi ODI #11155575.0

Vehicle rear windshield exploded for not reason. Vehicle was parked for two days same spot in home fence area and I started it and shut the driver door and immediately heard a sound and looked the rear mirror and it was gone meaning complete shattered in pieces. I have picture to clarify the damage and Toyota courtesy dealer decline to repair it since there is no recall. I usually have my grandchildren with me in the vehicle so you could imaging how desperate it would have been for my family at that moment if they were with me. Please assist me with this issue as soon as possible. There are sometime that this can be expedited when it is a safety hazard and this issue is one of them. Thank you!

11/11/2021 ODI #11440142.0

After shopping, we went to open the trunk of our Highlander by pressing the button. As it opened, we heard a crunching sound from the top but the trunk continued to open. It then reached the point where suddenly the top spoiler was dislodged and the back window's glass exploded outward in a thousand small pieces all over my husband. At no point did a safety mechanism turn on to stop the trunk from opening. We had a few prior experiences with the trunk failing to stop if something was in its way, demonstrating that there is an issue with the sensor or there is no sensory system in the car that would prevent it from crushing something or someone. After contacting Toyota, they stated that this was not covered under the warranty of the vehicle.

body 2 complaints shown

4 total in this category · severe · avg repair $1,500 · see body cluster analysis →
12/20/2017 16,500 mi ODI #11055626.0

I loaded a kayak that is about 13' long and weighs 60 lbs. Onto my Toyota factory crossbars. When driving on the freeway we heard cracking and popping noises. Thinking it was the straps in the wind, I pulled over only to find the straps secure. We were on a trip and kept going. After hearing the noise on and off we got to our destination and found a warped roof and dents in the roof. This should not happen to a roof of a vehicle. I would expect the cross bars to fail before that would happen. After a few attempts, Toyota finally had an area rep. Look at it. They offered to have painless dent removal or $1,000 off of another Toyota. I didn't want either option. The pdr would have done nothing and the damage would come right back. They were not believing me that carrying a load o

11/15/2022 ODI #11493625.0

Driving on highway and sunroof exploded. Sounded like a gun shot.

engine 2 complaints shown

6 total in this category · moderate · avg repair $3,100 · see engine cluster analysis →
12/16/2024 ODI #11631008.0

The water pump on my 2016 Toyota Highlander XLE disintegrated while I was driving in heavy traffic. The pulley came loose from the water pump shaft. I have the water pump. Our safety was at risk because this happen in heavy traffic and it could have effected my control of the vehicle if it had came off completely. The pulley was wedge between the wheel well and fame. I sent a claim to Toyota and it was rejected due to the vehicle be out of warranty. I'm saying this is a manufacturing defect. No warning before it happen.

12/11/2020 56,000 mi ODI #11383080.0

Crankshaft position sensor inoperative during normal use

visibility 2 complaints shown

8 total in this category · severe · avg repair $350 · see visibility cluster analysis →
12/14/2017 ODI #11054772.0

The bulky side mirrors on the Toyota highlander block the driver's view of oncoming traffic when making a left hand turn. I have on at least three occasions barely missed a collision because of visibility issues related to the bulky side window on the driver's side. My elderly aunt driving a 2017 Toyota highlander was recently involved in a serious collision because of visibility issues related to the bulky side mirror, I will let her file her own complaint

11/06/2023 Crash ODI #11553725.0

The side view mirrors are positioned in a way that completely blocks visibility on the sides of the car, especially when making a left-hand turn. After owing the vehicle for several weeks, I collided with another car when making a left-hand turn. I couldn't see the car when turning until it was too late. I've been driving for 30+ years and have never had an accident before. I had another close call several weeks ago, and my husband almost didn't see a pedestrian because of the visibility issue. I looked up the problem online and see that many other have had this same problem. Please look into it. I called Toyota but they don't have a recall and said they couldn't help. I plan to change out my side view mirrors but wanted to bring this to your attention so that no one gets hurt by this issu

steering 2 complaints shown

6 total in this category · moderate · avg repair $700 · see steering cluster analysis →
11/03/2020 56,125 mi ODI #11372797.0

Monday 2, 2020 and on the friday before and 2 other times ,the steering wheel icon would show on dash. And on at least twice while driveing steering would lock up so bad ,it required your whole body weight to turn a small amount . Thought I was going to be killed! Pulled over and shut off engine and restarted engine and that puts seering back to normal for a little while. Took to dealership 11/02/2020 they said not under warranty, { 56125 miles} by the way! Told me 1400.00 plus tax! They said they never seen this bad told I shouldn't drive it home, had to find a ride home. The y will replace the ECU which is 700.00 by itself on 11/03/2020. Im not sure Toyota is what they used to be. And we have owned 5 Toyota's!

11/01/2018 41,000 mi ODI #11144817.0

I was just proceeding from a stop at a 4 way intersection go very slowly when I received a warning on my dashboard saying "eps failure, steering wheel harder to turn". I was then physically unable to turn the steering wheel, almost as if the power steering was disabled. This was at an extremely busy intersection and I almost hit a telephone pole. Even when trying to back up and turn, my vehicle was unable to steer other than going straight forward and back. After turning the vehicle off and restarting it, the error went away and my steering resumed as normal, but I smelled a burning smell. This was a very scary incident and I could have been seriously injured if I had hit the telephone pole, if I had been going faster, or someone in the intersection could have hit me. There was a recall fo

brakes 1 complaint shown

13 total in this category · severe · avg repair $450 · see brakes cluster analysis →
12/02/2024 Crash ODI #11628348.0

The contact owned a 2016 Toyota Highlander. The contact stated that while driving at an undisclosed low speeds on a decline, the brake pedal depressed all the way to the floorboard. As a result, the vehicle rolled downhill into a busy intersection and was struck by another vehicle on the passenger side door. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed at total lose by the contacts insurance provider. A police report was filed with no injuries reported. The manufacturer was notified of the failure; a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 62,000.

wheels 1 complaint shown

12/02/2017 6,805 mi ODI #11051862.0

On november 27 2017 the right rear tire suffered a major blowout causing the vehicle to go out of control. I was able to stabilize the vehicle. Aaa placed the spare on the vehicle and we drove it to lakeland Toyota in lakeland florida. They gave us a rental vehicle and said they would replace the tire in a couple of days. We were on our way to port canaveral to go on a cruise. On friday we returned to the dealership and was advised that they would not honor the warranty on the tire and charged us $327.09 for a new tire. I requested. The old tire so I could have it examined and they said they had turned it over to waste disposal. I advised them that violated the spoilation doctrine in this state. The vehicle and tire had 6805 miles. At the time of the blowout the vehicle was in motion dri

tires 1 complaint shown

7 total in this category · moderate · avg repair $150 · see tires cluster analysis →
11/20/2025 ODI #11700493.0

**Nature of Safety Defect Within 13,000 miles of normal mixed highway and light off-road use on a Toyota Highland, one tire developed a sidewall bubble and all four tires exhibited extreme and uneven tread wear—far below the advertised 50,000-mile treadwear warranty. The remaining tread depth on all four tires is already under 2/32" in multiple locations, with severe cupping and feathering that makes the vehicle vibrate violently above 50 mph and causes unpredictable handling, especially in wet & snowconditions. These conditions render the tires objectively dangerous and unfit for continued highway or street use. Manufacturer Response Pirelli warranty claim #2194927 was summarily denied as “impact damage” with no physical inspection. Pirelli has refused any prorated adjustment, replacemen

lighting 1 complaint shown

7 total in this category · moderate · avg repair $250 · see lighting cluster analysis →
11/15/2018 35,000 mi ODI #11151645.0

Brakes have a slight vibration when traveling at high speeds in the city and someone is stopped on the freeway. My lights have dimmed dramatically since I first purchased new. The passenger side daytime running light is full of moisture. Most importantly, the temperature sensor and/or ac fan/motor is halfway functioning at 38k! By this, I mean that the ac in the front of the car kicks on and off in the middle of cooling and it blows 50% of what it did when I bought the car. Convenient Toyota?

suspension 1 complaint shown

10/30/2023 ODI #11552727.0

Had cv boot and control arm work at 30k miles caught it in time in 2021 and dealer fixed it. 2 years later same issue if i had bot taken it to dealer and just did oil changes myself cv boot and control arm would break during operation. Seems like they have serious issues with cv boots and control arms at low miles. I only have 50k miles to have a second replacement.

Showing 300 of 109 total complaints. The full federal record is available at nhtsa.gov/vehicle/2016/Toyota/Highlander#complaints.
Source: National Highway Traffic Safety Administration (NHTSA) owner complaint database. Last synced 2026-06-14. Complaints are owner-submitted and unverified — the existence of a complaint is not proof of a defect, but a pattern of complaints around the same component is a signal worth weighing. Verify any specific filing at nhtsa.gov.
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