2017 Cadillac CTS owner complaints

The car has 37250 miles on it. 6 months ago, it started shifting roughly between 1st and 2nd gear. We took it to waldorf Cadillac/gm in waldorf, md. They acknowledged it was a known issue and would take the following steps: flush the transmission, re-program the transmission, replace the valve, and ultimately, replace the transmission. They have done all the actions except replace the transmission and won't take further action. The car shifts so violently at times that you don't know if you're going to hit the car in front of you. We live in the washington dc area, so traffic is usually stop-and-go. When the car gets to the top end of 1st gear (around 9 MPH) it hesitates, then slams into second gear. It has also gotten "stuck" in first gear, while turning onto a street. The engine accelera

Rear differential failed on a vehicle with 60,000 miles and required a $4,200 repair. The manufacturer warranty covers up to 70,000 miles, but the age of the vehicle voided the warranty. Five Year manufacturer warranty and the vehicle is 7 years old, but within the mileage. Without the repair the vehicle is worthless, whereas it is worth @$14,000 {Kelly Blue Book}. Checked online and it is not uncommon for this model and the newer CT-5/6 models to have this issue.

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches burning and the transmission overheating, possibly causing the number four piston rings to come apart, resulting in an engine replacement as well. I’ve had to replace engine as possible result, but the transmission problem is still there and it has al

The rear differential has failed in my vehicle, and I was told by the dealer it is a safety hazzard & could lock up, leave me stranded or cause an accident. (this is the same safety issue as thousands of other vehicles most from 2014 & 2015 that IS on a recall).

I began hearing a “hum” when driving my vehicle and dismissed it thinking it was the type of low profile, no flat tires. After a getting new tires, brakes, brake pads, and control arms, we still heard the “hum” and it continued to get louder. We took the car to 4 different places where they all stated the rear differential is the problem. I never had a service engine light come on. We found out that there was a recall on this part for other Cadillac CTS vehicles but my VIN did not come up as one that has a recall. I have had my rear differential fluid serviced and changed right before 30K miles. I now have a little over 95K miles and am told there is a back order for this part due to how many other Cadillac CTS vehicles are having the same issue. This could make car lock up at any time wh

The contact owns a 2017 Cadillac CTS. The contact stated while driving at various speeds and making a turn, the rear of the vehicle was dragging. Additionally, the contact stated that the rear tires were bowed out. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear differential was leaking and needed to be resealed. The mechanic ordered new seals and pins from the dealer. The vehicle was being repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

Car has locked in 2nd or 3rd gear two different times, both after long drives (2+ hours at highway speeds) and would not downshift into 1st to stop movement. The first time was a stop light and almost caused an accident, the second time was in my driveway and almost hit the house. Good brakes are the only thing that saved me. Both times, the vehicle shifted to 1st with a loud bang. Transmission also jerks the car forward from the stopped position when engine starts at a stop sign or light (when auto-start./stop is enabled).

The power steering went out on the vehicle. I was not driving at the time. There was a recall on these vehicles pertaining to the EPS module.

The contact owns a 2017 Cadillac CTS. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V086000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior experience with a 2009 pontiac g6. All these parts should of been recalled and not just a handful.

Tl* the contact owns a 2017 Cadillac cts. The contact received a recall notification for NHTSA campaign number: 19v086000 (steering) and stated that the repair exceeded a reasonable amount of time. Fitzgerald Chevrolet (114 baughmans lane, frederick, md 21702) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The Cadillac cue computer screen which controls the bluetooth, radio & GPS, froze in sept 2019. While driving out of state our bluetooth & GPS were unavailable. The dealership couldn't duplicate the issue. This was happening in different locations, a complete off & on with the screen going black. Dealership again & they couldn't duplicate the issue. The dealership is an hour drive each way. I left frustrated & and it went off again. I went back to the dealership & it was playing when I got there. While we were discussing the issue, the radio went off. We waited and in a couple of minutes it came back on. They didn't have a loaner vehicle available so I had to come back several days later. I made the trip again and left my car with them. When the radio worked fine again, one of the service

The Cadillac CUE screen cracks and becomes unresponsive. When driving this is effecting anything related to system including navigation, radio, hvac, phone and all other functions creating a distraction to the driver that could lead to an accident. This is not the first time that this has happened to me and I’ve noticed that each time the issue is created is during hot days in southern states. This has never happened during the winter. This is my 2nd Cadillac in a row that has had this problem repeatedly. Happens every 2 to 3 years. This might not seem like an issue but it poses a major safety hazard to all people in vehicles around them and an immediate recall and investigation should be taken seriously. A lawsuit was settled for some owners but all owners should be notified and repairs s

OnStar is unable to communicate with my vehicle. When I bought the car 2 years ago, it connected fine. Not OnStar is unable to ping my car. Appears the. Module goes out on a lot of cars since I was told it is on back order and not sure if that was the true peoblem

While the touchtone screen has failed twice and Cadillac has replaced it more important than that is the fact that the car was ordered with the carbon fiber wheel package and those wheels have cracked/ cant hold air pressure the dealer has replaced one but said they cannot replace the set of 4- my daughter has had 4 issues of tires going flat while driving- fortunately she has not had an accident yet but this is a severe safety issue that Cadillac doesnt want to resolve is there a recall or safety issue with these carbon fiber rims? My daughter no longer feels that the vehicle is safe and does not want to get in an accident wh she or someone else gets hurt - please help!

our 2017 Cadillac CTS-V has all of a sudden a cracked CUE screen. The car is garage kept and only has 14395 miles. It just spontaneously cracked. The dealer that is fixing it is making us pay $125 deductible to get it fixed even though there is a class action law suit currently for others that have this same issue. The whole CUE screen cracks in a spider web like formation and makes the screen very difficult to read.

The airbag warning light appeared 45 days ago. I immediately took my 2017 Cadillac to the dealer (Sewell Cadillac of Houston). The vehicle is covered under a Sewell Extended warranty until 2028. The dealer performed troubleshooting and determined that the passenger seat sensors/module (part # 84567224 ) was defective. The Inspector for the Sewell Extended warranty confirmed that the replacement was covered by the warranty. The dealer advised after 30 days (completing other services- Brakes/rotors/front tires/spark plugs & wires etc) that the part # was “Back-ordered” and Sewell did not know when the part would be available, if ever. The consequence explained that the passenger seat which contains GM Part # 84567224 should not be used as the airbag may not inflate. Now the dealer wants the

Tl* the contact owns a 2017 Cadillac cts. The contact stated while stopped at a light the RPM' s increased, the vehicle attempted to accelerate on its own. The contact stated as the brake pedal was depressed he turned of the vehicle, shifted to neutral, restarted the vehicle and was able to drive the vehicle with no more issues. The vehicle was taken to suburban Cadillac of troy (1810 maplelawn dr. Troy, mi) where the failure was diagnosed as a throttle body issue. The throttle body was replaced. However, a year later the failure recurred. The contact stated while his wife was pulling into a parking space the vehicle inadvertently accelerated, jumping the curb bumper, crashing through a fence, and colliding with a wall. No air bags were deployed as the speed was low. The contact stated tha

The tire sidewall blew out prematurely. 245 40 r18

4 flat tires in weeks. Design flaw with the wheel. Tire sidewall is cut by the wheel when hitting road imperfections. They are low profile tires but they do not handle basic road imperfections. The wheel and tire combo renders the car unreliable for transportation.