2017 INFINITI QX60 owner complaints

Driving on highway, sunroof was closed properly and it suddenly exploded causing glass shards to fly everywhere.

We were hit in a rear-end collision, and the person hitting us was traveling at 60-65 MPH. We were at a stop, in a line of traffic on the freeway upon impact. Both of the front seats we were sitting in, collapsed backwards upon impact. From what we've researched, if we had a back seat passenger, it would have crushed them, or we could have slipped out of our seat belts. Our research also indicates that an inexpensive fix might avoid the issue for future people who experience a rear end collision. The Infiniti performed well with airbags, and crumple zones... Saved our lives, however, this seat problem could ultimately prove to be a future problem.

Tl* the contact owns a 2017 Infiniti qx60. While operating the vehicle during the daytime, the backup camera display was very dim and blurry. While driving at night, the camera display was too dark to view images on the screen. The vehicle was taken to faulkner Infiniti (1510 easton rd, willow grove, pa) where it was determined that the back up camera was operating normally and no failure was found. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 1,500.

The contact owns a 2017 Infiniti QX60. The contact stated that he placed his grandson in the vehicle and the rear passenger’s side door shut closed. The contact attempted to open the door however, the door failed to open. The contact attempted to unlock the door by depressing the unlock button however, the door would not open. The contact also attempted to open the door from the inside of the vehicle and the door would not open. The vehicle was taken to the dealer and the mechanic stated that the door lock actuator was defective. The vehicle was not repaired. The manufacturer was contacted, and a voicemail message was left. The failure mileage was 76,000.

COMPONENTS :LATCHES/LOCK Vehicle: 2017 Infiniti Qx60 Date of incident: 6/16/2022/ Mileage 80,000 Safety concern: in the event of a crash or fire, a jammed door could delay response time and cause severe injury or death. I was placing my grandchild in the rear passenger seating area when I closed the door, drove to the local market and was unable to open the door from the inside of the cabin or from the outside. I tried several times to use the unlock button and the door still did not open. No dashboard warnings came on before or after the failure. I took the vehicle to the dealership, they were also UNABLE to open the door after several attempts and was told by the mechanic that the door actuator was defective and to fix the problem would cause SEVERE damage to in the inside of the do

My car Infiniti qx60 2017 the horn started to honk with no reason it wouldn't stop honking 1st time, 2nd time it happened it was coming smog from the horns and now the horn won't work changed the horn fuse and it will burn it every time so it has a shortcut somewhere so now we have a car with no horn until is fixed!

I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an appt to have concerns checked.. ie transmission hesitation and electrical . I brought it in got a loaner. Many days later it was ready and I could pick it up they could find no issues they fixed nothing but the groan in the gas tank that's it. They said they couldn't duplicate it. So I reiterated to them to make sure that they understood that it was done at random and it's still being done at rand

When breaking the pedal starts to bounce and make a super loud noise like if the rear tire is flat. It does it sporadically at low speed breaking making it hard to stop the car. I have taken it ti the dealer numerous time and the Infiniti special mechanic cant find the issue. Also, when driving on the highway the slippery sensor turns on slowing down the car suddenly almost causing an accident. The awd overheating sensor turns on as well all the time as well as the one for mismatch tires. This has been happening for almost 2 years.

We bought the car used at 63,000 miles (approx.). At 65,000 (approx.) the engine will not crank. No engine lights were on. Infiniti will not acknowledge warranty due to engine sludge even though it has been maintained. After online searches, this seems to be a regular occurrence for this model and year.

On [XXX] took the car into the Infiniti dealership for the routine oil change with potential issue with timing chain noise on cold startup. The dealership explained that the warranty will not cover drivetrain. After the oil change and driving the car back home, the “check engine” light came on. I contacted infiniti regarding the drivetrain problems that consumers are seeing with this engine and CVT. The chain noise I hear and the video I shared during our appointment. Many are reporting the timing chain noise, sludge and CVT problems, starting at 85k miles. I wasn’t happy with Infiniti response on life of a drivetrain. Why would anyone pay $60k on a car if you its design to run only 100k miles, I would have purchased a $20k car instead. In fact, I have a Acura RDX with 200k miles with no

Vehicle began ticking in early 2023. Then received check engine light and trouble codes P0014 and P0017. Took to Infiniti dealership. Dealership claimed "sludge - you did not change oil regularly, " which I did - either at Valvoline, Wal-Mart, or by myself. Multiple online forums about Infiniti QX60 indicate all the dealership mechanics are saying the SAME thing to customers who are having this issue. Dealership claimed vehicle would need NEW engine priced at over $17,000!! They are doing this nationwide and globally. Infiniti KNOWS there is an engine defect leading to sludge and failed engine. My engine did fail in April 2024, but thankfully in my home driveway and not at high speeds - this would have been deadly had it happened on a major highway!

Infiniti Hyman Bros failed to complete my infiniti qx60 2017 in a timely manner. Appointment made for 2 months. Waited 2 hrs in house for repair to be made and was told the parts are not available.

ABS light goes on once or twice a week and stays on until car is turned off. My car isn't listed under recall with my VIN number. It is within the make, model, and year same ad the other cars that are recalled for ABS light.

When starting up after a complete stop, the vehicle will surge. It also happens when you put the car into reverse. The dealership stated they had experienced the same problem and had to replace the transmission. Drove our vehicle in the parking lot but could not recreate the problem so would not do anything further. I feel this is a safety risk. This has happened on numerous occasions.

Unexplained acceleration caused vehicle to exceed posted speed limit and driver's desired speed. On a city street at approx 7pm I was increasing speed after sitting at a stop light, I slowly started to accelerate, I felt a jolt & vehicle suddenly picked up speed. Not knowing why this was happening I repeatedly pushed the cancel button on the steering wheel & pushed the brake pedal. Vehicle continued to pick-up speed when I stopped pushing brake pedal. I came to a complete stop & vehicle went to picking up quick speed without me pushing accelerator pedal. I pulled into vacant parking lot, put vehicle in park, removed my foot from brake pedal & vehicle accelerated high (rpms) by itself for a few seconds & stopped (went to normal idling). I turned vehicle off, restarted & the vehicle drove n

I have a 2017 Infiniti qx60 with every possible safety add-on. I have a safety concern about my new vehicle. The LED headlights do not project very far in front of the vehicle, at all. Unlike standard headlights that have a spray of light that diminishes the farther away they go this vehicle has a definite line that it is completely black in front of the light of the headlights. Unlike my old Mercedes, they do not adjust for the terrain of the road. If you are going downhill they only project, maybe 50 feet in front of the vehicle. There is no way to adjust these headlights, at all. Even my 10 year old Toyota van allows you to adjust the headlights. Unfortunately it has auto high beams so if it detects any light they will not stay on without continually pulling back on the turn sign

Tl* the contact owned a 2017 Infiniti qx60. While the contact's husband was operating the vehicle, he was forced to hard brake. The seat belt pretensioner did not tighten and the contact almost sustained a head injury. Sanford Infiniti (995 rinehard rd, fl) was contacted and informed the contact that the vehicle operated as intended. The manufacturer was not notified of the failure. The approximate failure mileage was 4,000. The VIN was not provided. *bf VIN invalid updated 8/9/18*jb

The contact owns a 2017 Infiniti QX60. The contact stated that the airbag sensor on the passenger’s side of the vehicle failed to determine and classify the weight of the passenger seated in the seat. The contact was concerned that the airbag would not operate as needed in the event of a crash. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA Campaign Number: 16V244000 (Power Train). The approximate failure mileage was 56,000.

9-20-2017 approximately 4pm, 90 deg sunny day, driving 2017 Infiniti qx60 on interstate when sunroof exploded. No overpass or truck in area where failure occurred. This was my first occurrence of this failure. Loud noise at time of failure. Photos taken later. Vehicle taken to Infiniti dealer for repair the following day. Sunroof replaced. I have $1000 deductible insurance so I elected to pay the $1319.22 bill from my personal account since warranty replacement was not offered. I later appealed the expense as a warranty failure after seeing a tv news program about exploding sunroofs. I began my appeal with the dealer 10-13-2017 and was eventually denied by an Infiniti case mngr on 10-25-2017. Case mngr said "the failure is not a known concern at Infiniti". My research on the in

While driving on a clear stretch of interstate (not near an underpass or trucks or other cars) the sunroof exploded. It made a sound like a gun, glass came into the car because I did not have the shade closed. There was no indication anything hit the sunroof. A police report was filed and Infiniti covered the repair under the warranty. Upon investigation this issue appears to be systemic in newer vehicles. It was very frightening to my 11 year old daughter and myself. We were not injured and the local Infiniti dealer stated that have never heard of this. It was a sunny clear day.