LATCH, Hood For the following concerns, please verify secondary plunger switch before replacing hood latch with primary switch. Please refer to service information for complete diagnostics of the secondary plunger switch which is located in the left front under hood on RU, MP, and WK/WD and left rear under hood on KL. 1) Electronic Stop Start Message on Cluster or DTC P152F without hood ajar illuminated. 2) KL Hood ajar light is on or unlatched hood due to high closing effort. (KL hood may have a higher closing effort to latch the hood as rubber bumper interference is set purposely high to prevent hood flutter at highway speeds) If stop start message or DTC P152F is present on vehicles witho
full bulletin at NHTSA ↗2017 Jeep Cherokee cruise control problems
moderate Owners of the 2017 Jeep Cherokee have filed 23 NHTSA complaints about the cruise control, typically surfacing around 33,675 miles at roughly $600 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See cruise control across all vehicles →
Failure mileage
Complaints
23
Recalls
0
Avg fix
$600
| Model year | cruise control complaints |
|---|---|
| 2014 Cherokee | 65 |
| 2015 Cherokee | 42 |
| 2016 Cherokee | 29 |
| 2017 Cherokee (this page) | 23 |
| 2018 Cherokee | 8 |
| 2019 Cherokee | 26 |
| 2020 Cherokee | 3 |
What stands out
No new NHTSA cruise control complaint has been filed on this vehicle in over 3 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering cruise control on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
HVAC Control, Actuator, Powertrain Control Module (PCM) MIL light for B104E Blend door circuit High (stored). The HVAC temperature door feedback voltage is monitored by the PCM. If the PCM detects a loss of voltage from the HVAC Temperature door it may set a B104E in the PCM. If B104E is set in the PCM please refer to the service manual for Fault Code: B104E. Please call George Sakr at cell (248) 613-7319. If no response in 15 minutes, proceed with repair. There are no Powertrain components that need to be changed for this condition.
full bulletin at NHTSA ↗Right Rear Door Rattle This bulletin involves tightening the right rear door window motor to specifications. The customer may describe a rattle from the right rear door and/or a clicking when raising and lowering the right rear window.
full bulletin at NHTSA ↗Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
full bulletin at NHTSA ↗Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2017 Cherokee narratives describe four connected failure clusters in the drivetrain and control systems. Cruise control malfunctions dominate reports—the system accelerates vehicles 10–20 mph beyond set speed, particularly on downhill grades, with engine RPM climbing to 4,000–5,000. Owners report braking becomes ineffective initially and the cancel button requires multiple presses to regain control; at least two owners had to shift to neutral to stop the vehicle.
Shifter electrical faults produce loud clicking and recurring 'SERVICE SHIFTER' dashboard messages. One owner documented ten service attempts over 16 months, with replacement shifters arriving defective; Chrysler escalated to corporate 'STAR' technicians who stated they could not identify the root cause.
Transmission disengagement occurs at both low speed (20 mph) and highway speeds, with the vehicle dropping into neutral and losing power. One case involved complete stall requiring a 15-second restart delay. Owners report service transmission lights and dashboard messages demanding brake and gear selection.
Shifting itself is delayed and erratic—vehicles redline before engaging gears, lurching forward and creating unsafe highway merge situations. One transmission was diagnosed as faulty at 1,200 miles; Chrysler refused replacement. Multiple dealerships tell owners they hear this repeatedly but Chrysler provides no resolution.
Same Jeep Cherokee cruise control reports on nearby years: 2014 · 2015 · 2016 · 2019
Failure modes owners describe
Cruise control unintended acceleration
Cruise control causes vehicle to accelerate well beyond set speed without driver input, with engine RPM climbing to 4,000–5,000. Occurs frequently on downhill grades and highway driving. Braking and pressing cancel button often required multiple times to disengage cruise control; some owners report loss of braking effect. In at least two cases, owners had to shift to neutral to regain control.
When: Various highway and interstate speeds (53–70 mph set, reaching 59–80 mph actual); occurs on hills and straightaways; one case at 9,700 miles
Symptoms owners cite: Vehicle accelerates 10–20 mph above set cruise speed without driver input; Engine RPM climbs to 4,000–5,000; Brakes appear ineffective initially; Cancel button requires multiple presses to disengage cruise; Accelerating continues after releasing gas pedal
Shifter clicking noise and 'SERVICE SHIFTER' error
Loud clicking noise from shifter accompanied by 'SERVICE SHIFTER' dashboard message. Dealership has replaced shifter multiple times, with replacement units arriving defective. After 10 service attempts over 16 months, issue persists. Chrysler corporate escalated to 'STAR' technicians who reported being unable to identify root cause.
When: Observed early in ownership; persists across 16 months and multiple replacement attempts
Symptoms owners cite: Loud clicking noise from shifter when moving vehicle out of park; 'SERVICE SHIFTER' error message on dashboard; Shifting quality issues in one case (hard shifts, loose steering); Hard shifting when gear-change and parking operations occur
Repairs/costs cited: Shifter replaced multiple times; replacement units reported defective by dealership
Recalls/TSBs owners mention: Chrysler escalated to corporate 'STAR' technicians; STAR reported unable to identify issue; no recall issued despite escalation
Transmission disengagement and loss of drive
Vehicle enters neutral or loses drive engagement during normal operation (at low and highway speeds), forcing coast to shoulder. 'SERVICE SHIFTER' or service transmission light illuminates. One case involved complete stall at 20 mph with dashboard messages instructing brake and gear selection; another involved engine shutdown requiring 30–45 second wait before restart. Some owners cite PTU (Power Transfer Unit) as suspected component.
When: Occurred at 20 mph on side road, during highway driving, multiple times; one case reported three stalls in one month
Symptoms owners cite: Vehicle shifts into neutral unexpectedly or transmission disengages during driving; Complete loss of power and stall in one case; Battery or service transmission warning light illuminates; Dashboard message 'VEHICLE MUST BE IN GEAR' / 'SHIFT TO PARK OR NEUTRAL'; Engine restart delay (15–45 seconds required)
Repairs/costs cited: PTU suspected by owner; dealership stated no fix available; one owner renting vehicle due to safety concerns
Recalls/TSBs owners mention: Manufacturer refused to inspect in one case; dealership indicated Chrysler refused transmission replacement at 1,200 miles despite diagnosis
Erratic shifting and transmission delay
Transmission shifts erratically or with extreme delay. Vehicle may redline before shifting, causing lurching forward; this behavior occurs during acceleration and creates unsafe merging conditions. One case reported transmission diagnosed as faulty at 1,200 miles but Chrysler refused replacement.
When: Early in vehicle life (one case at 1,200 miles); multiple dealerships report owners complain frequently
Symptoms owners cite: Delayed or erratic gear shifting; Engine redlines before shift occurs; Vehicle lurches forward after shift; Check engine light at low mileage; Unsafe behavior during highway merge and acceleration
Repairs/costs cited: Transmission diagnosed as faulty and needing replacement
Recalls/TSBs owners mention: Manufacturer refused to replace transmission; no resolution provided despite multiple dealership contacts
Synthesized from 23 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about…
Had cruise control trouble with your 2017 Jeep Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2017 Jeep Cherokee?
It's a documented issue but not catastrophic. 23 complaints have been filed. Repairs average $600 and most owners catch it before it causes a breakdown.
At what mileage does the cruise control typically fail?
Across the 16 complaints that reported odometer mileage, most cruise control failures cluster between 20,000 and 47,000 miles, with the median around 33,675. A quarter of owners report trouble before 20,000; a quarter make it past 47,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2017/Jeep/Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.