2019 Ford Flex owner complaints

Rear view camera under Ford recall 25SA9 has been malfunctioning for months 3 separate Ford dealers tell me they do not have parts even though it's been 2 months since the recall notice. Ford 1-800 number does not recognize the recall number.

rear view camera not functioning properly, intermittent function

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was black, upside-down, or blurry. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not repaired because the part was not available. The contact stated that the recall part had not been available for almost a year. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 45,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The rear back up camera works intermittently.

The contact owns a 2019 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 32,000.

The contact owns a 2019 Ford Flex. The contact stated that after shifting to reverse, the back over prevention camera screen displayed the image upside down; occasionally, there was no image displayed. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 38,000. The VIN was not available.

The contact owns a 2019 Ford Flex. The contact stated that the power liftgate had failed to open manually or electronically while pressing the release button inside the vehicle or with the key fob. A warning message stating that the power liftgate was not closed had been illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 64,000.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informed that parts were still unavailable. In addition, the contact recently received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the driver's side rear door exterior trim had detached and flown off the vehicle. The contact only noticed that the trim had detached after the vehicle was parked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera initially displayed an inverted image, but the camera had become inoperable while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Backup camera strobing and upside down image. Unable to see pedestrians or other vehicles. Local mechanic suggested replacing camera as possible solution but was unsure if that would help. No warning or other symptoms. First appeared approximately one month ago.

The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.

My camera has not worked for at least 2 years. At first it was intermittent. Sometimes working, sometimes dark. Now I have an inverted image 100% of the time.

Tl* the contact owned a 2019 Ford flex. The contact stated while making a left turn, when another vehicle ran the red light and crashed into her vehicle on the front driver side bumper. The contact stated no air bags deployed. The contact sustained injuries on her ac joint (left shoulder) and her son (rear driver side) sustained back injuries and her daughter (rear passenger side) sustained injuries on her left knee. The contact stated they all sought medical attention with the ent from the ambulance and also went to an emergency room for further assistance on their injuries. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle totaled. The vehicle was towed to local dealer autonation Ford torrance (3111 pacific coast hwy, torrance, ca 90505:(42

When reverse gear is selected: The rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local ford dealer and they advised it was not a warranty issue. No other warning lights display.

The contact owns a 2019 Ford Flex. The contact stated that while his wife was driving 55 MPH and depressing the accelerator pedal, the rear driver’s side wheel turned independently at a 45-degree angle, and the rear end of the vehicle was pulled into the left lane, causing the vehicle to spin out twice. The contact stated that his wife was able to pull over to the right side of the road. A local dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V537000 (SUSPENSION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 188,000.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transmission shifted. No warning lights were illuminated. In addition, when the vehicle was shifted into park(P) and turned off, the vehicle jerked and moved back and forth. Several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's si