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severe Owners of the 2020 Chrysler Pacifica have filed 4 NHTSA complaints about the airbags at roughly $1,100 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See airbags across all vehicles →
| Model year | airbags complaints |
|---|---|
| 2017 Pacifica | 7 |
| 2018 Pacifica | 7 |
| 2020 Pacifica (this page) | 4 |
| 2021 Pacifica | 3 |
| 2022 Pacifica | 9 |
| 2023 Pacifica | 30 |
| 2024 Pacifica | 9 |
An air bag that does not deploy during a crash increases the risk of injury.
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with Active Grille Shutter (AGS) is set, please review Star Online S2008000132 for known concerns. Prior to replacing this part please call FCA Redacted Content. If no response in 15 minutes, please proceed with repair.
full bulletin at NHTSA ↗Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. This software is for vehicles on the RRT VIN List is to improve the function and reliability of the power windows operation.
full bulletin at NHTSA ↗Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. This software is for vehicles on the RRT VIN List is to improve the function and reliability of the power windows operation.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
It's a meaningful issue. 4 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,100.
Based on the 4 complaints filed, airbags issues most often appear around 1,300 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Yes — 1 active recall(s) cover airbags issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.