Creaking/Groaning Noise Coming from The Front End
full bulletin at NHTSA ↗2020 Chrysler Pacifica suspension problems
moderate Owners of the 2020 Chrysler Pacifica have filed 3 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
Complaints
3
Recalls
0
Avg fix
$900
| Model year | suspension complaints |
|---|---|
| 2017 Pacifica | 21 |
| 2018 Pacifica | 13 |
| 2019 Pacifica | 5 |
| 2020 Pacifica (this page) | 3 |
What stands out
Of the 8 model years of Chrysler Pacifica we track for suspension problems, this one has the fewest owner complaints on file (3).
No new NHTSA suspension complaint has been filed on this vehicle in over 5 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
full bulletin at NHTSA ↗"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "
full bulletin at NHTSA ↗LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
full bulletin at NHTSA ↗Customer Satisfaction Notification Y97 Hub Bolts
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 1 most recent
Tl* the contact owns a 2020 Chrysler pacifica. The contact stated that while driving 55 MPH, the vehicle swayed. The sway, electric stabilizer, and crash warning lights were illuminated. The vehicle was taken to walt massey Chrysler Dodge Jeep Ram (602 western bypass, andalusia, al 36420, (334) 226-8881) to be diagnosed. The contact was informed that an unknown sensor needed to be replaced. The…
Had suspension trouble with your 2020 Chrysler Pacifica?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2020 Chrysler Pacifica?
It's a documented issue but not catastrophic. 3 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Based on the 3 complaints filed, suspension issues most often appear around 161,500 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Chrysler/Pacifica.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.