Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.
full bulletin at NHTSA ↗2020 Ford Fusion powertrain problems
moderate Owners of the 2020 Ford Fusion have filed 63 NHTSA complaints about the powertrain, typically surfacing around 79,127 miles at roughly $2,500 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See powertrain across all vehicles →
Failure mileage
Complaints
63
Recalls
0
Avg fix
$2,500
| Model year | powertrain complaints |
|---|---|
| 2016 Fusion | 298 |
| 2017 Fusion | 296 |
| 2018 Fusion | 98 |
| 2019 Fusion | 72 |
| 2020 Fusion (this page) | 63 |
1crash
When does it fail?
Of the 63 powertrain complaints filed for the 2020 Ford Fusion, here's the actual mileage breakdown — failures cluster heaviest at 50,000-75,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Powertrain accounts for 36% of every owner complaint on file for this vehicle — the dominant problem area across 8 categories tracked.
Owners have filed 63 powertrain complaints with NHTSA against this vehicle, but no formal recall covers the issue — the federal record reflects what manufacturers have admitted, not everything owners are reporting.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering powertrain on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Cracks REASON FOR THIS SUPPLEMENT Aftermarket torque converters are no longer approved for this program, Ford part number DG9Z- 7902-H is readily available Customers will be mailed a second owner letter in June 2023 Added Attachment IV Mobile Repair Assessment Added Pick-up and Delivery information for Participating Dealers Updated Technical Instructions, Verbal Authorization needed prior to parts being ordered by SSSC
full bulletin at NHTSA ↗Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.
full bulletin at NHTSA ↗Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area â Flexplate Crack In some of the affected vehicles, a cracked flexplate may cause a rattling noise at start up and/or while driving the vehicle. The rattling noise may vary with vehicle operation and is most apparent with transmission in drive at idle speed. Some customers may also feel a powertrain vibration, encounter an inability to start the engine, or experience a loss of motive power while driving.
full bulletin at NHTSA ↗Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners consistently report cracked or fractured flexplates as the dominant powertrain issue in the 2020 Ford Fusion, typically between 40,000 and 95,000 miles. The flexplate failure starts as a loud rattle or knocking from the engine compartment or transmission bell-housing, often with no warning lights initially. The noise worsens over time, and some owners describe severe vibration at idle and under acceleration. A few owners lost power completely while driving and pulled to the shoulder safely; others report the vehicle simply would not start after the noise appeared.
Transmission shifter issues come second: the cable bushing detaches or wears, causing the shifter to move into park on its own while driving, trapping the vehicle. These failures occur across the mileage range and sometimes trigger a WRENCH light, but many owners see no warning at all.
Transmission fluid leaks and full transmission failures follow closely, with owners describing slipping gears, harsh shifts, and whining sounds. Several owners had the transmission rebuilt multiple times within the first year of ownership at escalating cost.
A smaller group reports engine stalling mid-drive—total power loss while cruising or at a stop—alongside flexplate cracks or transmission issues.
Water pump leaks, alternator belt shredding, coolant intrusion into cylinders, and misfire codes appear in isolated complaints.
Ford's Customer Satisfaction Program 22N12 addresses flexplate failures but only for vehicles equipped with the 2.0L EcoBoost and 6F35 transmission; owners with 1.5L engines are routinely excluded despite identical failure symptoms. Goodwill repair requests and warranty extensions are commonly denied.
Same Ford Fusion powertrain reports on nearby years: 2017 · 2018 · 2019
Failure modes owners describe
Flexplate cracking and failure
Crankshaft flexplate develops cracks and fractures, causing loud rattling, knocking, and clunking noises from the engine compartment or transmission bell-housing area. The sound originates from near the starter or transmission. Owners report it occurs without warning lights in many cases, and the plate can break into pieces.
When: 40,000–123,000 miles; most commonly reported between 45,000–95,000 miles
Symptoms owners cite: Loud rattling, knocking, or clunking noise from engine compartment or bell-housing area; Severe vibration at idle and during acceleration; Noise in park and neutral, often worse under load; No warning lights or check engine lights in early stages; Loss of power or drivability issues as failure progresses; Difficulty or inability to start vehicle in advanced stages
Codes mentioned: No codes in early stages, Check engine light may appear in later stages, Powertrain malfunction codes possible
Repairs/costs cited: Requires transmission removal and engine support, ranging $1,700–$3,000+ for flexplate replacement. Dealers may recommend or require torque converter, transmission pump, and seals inspection or replacement. Some owners report multiple flexplate replacements on the same vehicle.
Recalls/TSBs owners mention: Ford Customer Satisfaction Program (CSP) 22N12 covers flexplate issues on certain 2020 Fusion variants with 2.0L EcoBoost engine and 6F35 transmission, but many vehicles with 1.5L EcoBoost do not qualify. VIN-based eligibility leaves many affected owners uncovered. Goodwill and extended warranty requests often denied. Some owners report coverage varies by dealership location.
Transmission shifter cable bushing failure and shifting problems
Transmission shifter cable bushing detaches or wears away, causing the gear shifter to move independently or fail to engage intended gear. Vehicle may revert to park unexpectedly while driving or refuse to shift out of park. Some cases involve the steering cable fitting and gasket.
When: 25,000–150,000 miles
Symptoms owners cite: Gear shifter moves independently or shifts back to park without driver input; Vehicle fails to shift into intended gear or move forward; Vehicle locked in park, unable to move; Parking brake may engage unexpectedly; WRENCH light and 'Transmission Not in Park' message displayed; Shifter requires manual manipulation to engage
Codes mentioned: Shift sensor malfunction codes, Powertrain malfunction codes, WRENCH symbol warning light
Repairs/costs cited: Shifter cable bushing replacement and cover replacement. Parts are the same as used in Ford recall 22S43 but continued to be used on newer vehicles. Repair cost not consistently reported but typically dealership-performed.
Recalls/TSBs owners mention: NHTSA recall 22V413000 (Powertrain) addresses this for some vehicles, but many 2020 Fusion VINs are not included despite identical symptoms and parts. Owners reported being referred to NHTSA Hotline with no manufacturer assistance.
Transmission fluid leak and transmission failure
Transmission fluid leaks from split hoses or failed seals, leading to fluid loss and transmission malfunction. Initial leak may be slow, but transmission slipping, harsh shifting, or complete transmission failure follows.
When: 25,000–100,000 miles
Symptoms owners cite: Fluid leak under vehicle; Transmission slipping during acceleration or gear changes; Harsh or rough shifting between gears; Whining sound from transmission; Loss of power or inability to accelerate; Vehicle will not shift into drive or move forward
Codes mentioned: Powertrain malfunction codes, Transmission slipping codes
Repairs/costs cited: Split transmission hose replacement can be a temporary fix, but underlying transmission issues persist. Full transmission replacement reported at 65,000–100,000 miles, costing $3,000+. Multiple owners report transmission failure following flexplate repairs.
Recalls/TSBs owners mention: No manufacturer assistance reported. TSB 22N12 mentioned in some cases but deemed ineligible.
Water pump external leak
Water pump develops slow external leak through the weep hole, allowing coolant to escape gradually.
When: Early detection; one case at approximately 4 years and under 100,000 miles
Symptoms owners cite: Slow coolant leak; Noise in park and neutral
Repairs/costs cited: Ford dealership quoted $1,300 for water pump repair and replacement.
Alternator belt failure
Alternator completely shreds its belt, causing loss of electrical power to the vehicle.
When: One case at approximately 80,000 miles
Symptoms owners cite: Check engine light; All dashboard lights flicker; Total loss of electrical power while driving
Repairs/costs cited: Alternator and belt replacement required.
Engine misfire and cylinder head warping (coolant intrusion)
Coolant leaks into spark plug wells due to warped cylinder head, causing engine misfire and rough running. Owners report this is a known issue affecting multiple 2020 Fusion models.
When: One reported case during highway driving in winter conditions
Symptoms owners cite: Check engine light illumination; Rough engine running; Engine misfire detection notification via FordPass app; Loss of power (108 miles from home in snow storm)
Codes mentioned: Powertrain control module engine misfire code
Repairs/costs cited: Coolant leak into spark plugs from warped cylinder head requires cylinder head repair or replacement.
Recalls/TSBs owners mention: No recall issued despite owner claims this is a well-known problem on all Ford Fusion models.
Transmission hesitation, surging, and rough shifting
Transmission hesitates during acceleration, surges while shifting, or jerks violently when changing gears. Vehicle may downshift unexpectedly to first gear at highway speeds. Harsh shifts into or out of park, drive, and reverse.
When: Early ownership (1–2 years post-purchase); one case at 95,000 miles with multiple transmission rebuilds
Symptoms owners cite: Hesitation when accelerating; Transmission surges or jerks while shifting; Violent shifts that pull steering wheel left or right; Vehicle downshifts to first gear at highway speeds (45+ mph); Harsh, clunking shifts into any gear; Vehicle stalls when refusing to shift in city driving; Transmission slipping; Loss of power until vehicle reaches 60 mph
Codes mentioned: No check engine lights reported in many cases
Repairs/costs cited: Transmission fluid flushes, clutch rebuilds, and transmission overhauls reported. One owner had transmission rebuilt three times in first year of ownership with escalating costs. Another owner had transmission rebuilt but issues persisted after flexplate repair.
Recalls/TSBs owners mention: No assistance reported. One owner noted powertrain codes were repeatedly erased during warranty period, preventing proper diagnosis after warranty expiration.
Engine stalling and loss of propulsion
Engine shuts down completely while driving, leaving vehicle unable to move. Occurs at stop lights, highway speeds, and during routine driving. Vehicle may restart but behavior may continue.
When: One case at 25,000 miles; others at higher mileage; another mid-drive after collision repair
Symptoms owners cite: Engine shut down without warning while driving; Check engine light and battery light flashing or illuminated; Vehicle unable to accelerate for 20+ seconds after stalling; Engine shaking and rumbling when restarted; Total power loss mid-drive in traffic
Codes mentioned: Check engine light, Battery/alternator warning light, Powertrain malfunction codes
Repairs/costs cited: Multiple dealer visits and rebuilt transmission, clutch, and axle did not resolve the issue in one case. Broken flexplate confirmed in another.
Recalls/TSBs owners mention: One case involved collision-related damage; body shop and insurers (USAA, AAA) refused to inspect or cover underlying defects.
Fuel door disconnect
Fuel door randomly disconnects from the vehicle.
When: One case; failure noted at approximately 25,000 miles
Symptoms owners cite: Fuel door disconnects
Repairs/costs cited: Fuel door was replaced, but issue unrelated to main powertrain complaint.
Start/stop system malfunction
Automatic start/stop function malfunctions, causing unexpected engine shutdowns or preventing proper restart.
When: One case; first failure at 25,000 miles; recurred at higher mileage
Symptoms owners cite: Engine shuts off at stop lights without driver command; Vehicle jerks and hesitates when restarting; Vehicle refuses to start
Repairs/costs cited: Persisted after transmission rebuild, clutch replacement, and axle work.
Parking brake and shifter electrical malfunctions
Parking brake engages unexpectedly. Gear shifter indicator (PRNDL) light changes erratically, odometer lights flicker, and radio malfunctions in conjunction with shifting issues.
When: 38,750 miles
Symptoms owners cite: Parking brake activates without driver input, causing abrupt stop; PRNDL indicator light changes; Gear shifter position changes independently; Odometer lights flicker; Radio malfunctions; Shift sensor malfunction and fault warning lights
Codes mentioned: Shift sensor malfunction codes, Fault warning lights
Repairs/costs cited: Mechanic reset codes, but failure recurred. Vehicle not yet repaired at time of complaint.
Recalls/TSBs owners mention: Manufacturer referred contact to NHTSA Hotline with no direct assistance.
Vehicle rolling and loss of park engagement
Vehicle rolls forward while parked on inclined driveway without driver input, crashing into home. Vehicle hesitates when accelerator is depressed.
When: 16,270 miles
Symptoms owners cite: Vehicle hesitates upon accelerator depression without warning; Vehicle rolls forward from park without driver input
Repairs/costs cited: Dealer unable to duplicate failure. Vehicle not repaired.
Recalls/TSBs owners mention: Manufacturer contacted; complaint filed. No diagnosis or repair assistance provided.
Intake valve and MAP sensor issues with related drivability
Intake valve failure and MAP sensor malfunction causing check engine light, failure to start, and reduced power during driving. Repeated issues with same sensor requiring multiple replacements.
When: One case with ongoing issues over approximately one year
Symptoms owners cite: Check engine light and service light illumination; Failure to start; All dashboard lights display; Engine shutdown while driving at low speed (20–30 mph); Vehicle will not exceed 20 mph; Shaking and stalling in reverse with auto start/stop issue triggering park engagement; Repeated illumination of same sensor code
Codes mentioned: MAP sensor code (repeated), Check engine light, Service light
Repairs/costs cited: Intake valve replacement covered under warranty. MAP sensor replacement not covered and required repeated service.
Recalls/TSBs owners mention: No solution provided despite nearly one year of ongoing issues and multiple service visits.
Vehicle instability and steering jerking
Vehicle exhibits unexpected power surges and steering wheel jerks driver into oncoming traffic. Anti-collision assist issues noted.
When: Occurred after 23,000 miles of ownership; vehicle purchased at 47,000 miles
Symptoms owners cite: Power train malfunction and difficulty shifting gears; Reving out with minimal throttle pressure; Anti-collision assist braking issues; Steering wheel jerks driver toward oncoming traffic
Repairs/costs cited: Multiple dealership visits did not resolve issue.
Recalls/TSBs owners mention: No manufacturer assistance provided.
Synthesized from 63 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 9 most recent
In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle…
When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and…
My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered.…
Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.
The touchscreen display is not working. It turned completely black. I cannot change the radio station. I shut off my car and turned it back on and it is still not working had to hard reset the system car also shifts hard in and out of park and reverse, makes a clunking sound and shifts hard in first and second
The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because…
The flex plate is bad and ford won’t fix it. It needs recalled before it kills someone. Flex plate is the plate that puts power from engine to transmission
The contact owns a 2020 Ford Fusion. The contact stated that the gear shifter failed to shift into the intended gear and the vehicle would not drive forward. Upon inspection, it was discovered that transmission fluid had leaked from the vehicle. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The…
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact heard an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the dealer and diagnosed with a failed flex plate and torque converter. The contact was informed that the flex plate and the torque converter needed to be replaced. The vehicle was not repaired. The…
Had powertrain trouble with your 2020 Ford Fusion?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the powertrain problem on the 2020 Ford Fusion?
It's a documented issue but not catastrophic. 63 complaints have been filed. Repairs average $2,500 and most owners catch it before it causes a breakdown.
At what mileage does the powertrain typically fail?
Across the 24 complaints that reported odometer mileage, most powertrain failures cluster between 63,000 and 103,000 miles, with the median around 79,127. A quarter of owners report trouble before 63,000; a quarter make it past 103,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $2,500 for powertrain repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to powertrain?
No active recalls currently cover powertrain issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Ford/Fusion.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.