severe NHTSA 23V440000 13/09/2023
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles
A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
Fix: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
Is the 2020 Ford Fusion reliable?
Mostly yes. With a reliability score of 7.4 out of 10 based on 170 owner complaints filed with NHTSA, the 2020 Ford Fusion is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.
What's the most common problem on the 2020 Ford Fusion?
Based on NHTSA records, the most-reported issue is powertrain, with 61 complaints filed. Average repair cost runs about $2,500 at an independent shop.
What's the most expensive thing that goes wrong?
The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Ford Fusion has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2020 Ford Fusion?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 170 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans aren't always better value.
Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database, last synced 18 hours ago. Editorial commentary written
by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated
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