2020 Mazda CX-5 owner complaints

"ghost touch" issue on my cars touch screen operates by itself or doesn't respond. I was driving down a dark road when it went black, the screen had adjusted its brightness down to zero! The radio will change stations then freeze and the manual controls won't even work.

My 2020 Mazda cx-5 was 2 days old and the battery was completely drained and had to be towed to the dealer. I picked it up and they did nothing to the battery. They told me nothing was wrong and they replaced the key fob battery. Two more days after that I parked it in my garage and pushed the button to turn it off. Apparently it did not turn off and come morning, I had significant carbon monoxide poisoning and was hospitalized for 4 nights. My car would not start again and the odd thing was that the battery was drained again and there was still gas in it. My local Mazda dealer refuses to help me and I am trying to contact Mazda's main number.

Dashboard lights have gone off then back on while driving on the highway & local roads several times. Also concerned as to what else this issue affects & not sure if daylight running lights are on or off at this time or other electrical elements. Not sure the cause of this possible short in the system in addition to a battery replacement (orig. Battery & then 2 others since 7/4/20)

Tl* the contact owns a 2020 Mazda cx-5. The contact stated that while the vehicle was parked in the driveway of her residence, the vehicle failed to start. The contact contacted an independent mechainc who arrived at the residence and jump started the vehicle. The vehicle was taken to maxon Mazda (2329 rte 22 w, union, nj 07083) where it was diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. The technician indicated that the battery was defective. The failure recurred. The battery was replaced three times between july 2020 and oct 2020. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,741.

Purchased brand new 2020 Mazda cx-5 on sept 25, 2020. On sept. 29, 2020 with < 500mi: while traveling approximately 45 MPH on county road, pressed brake pedal and the pedal did not move. Several malfunction lights flashed including "power steering malfunction", "smart city brake support malfunction". Repeatedly slammed on the brake pedal and it did not move at all. Tried to swerve to avoid a vehicle but the steering was unresponsive. Impacted a vehicle at a red light. Mazda service said that there was no indication that the brake was engaged before the impact except for a "hard brake event" which based on the cdr data was probably the impact avoidance system braking the vehicle. As an engineer familiar with this type of system but not this particular system specifically, I suspec

Sporatically and randomly, the user instrument panel will make changes and adjustments automatically. For instance, it will switch to nativgation at full volume and state that "the navigation will be at this volume" (at max volume) when previously muted. It's alarming. It will also randomly call the last person dialed over the car speakers. It switches settings on its own and beeps during that process for each change, which when it's not driver initiated, catches the driver by surprise. An employee confirmed that "ghosting" is an issue that they are seeing quite a bit. On a new vehicle, this is an unfortunate extra $200.00 out of pocket as warranty deductible that seems more of a recallable factory defect.

1st issue - System monitor restarts without warning. Just driving along with only one iPhone plugged in the monitor shows a spinning "wheel" saying restarting while driving, 2nd issue - with two iPhones plugged in it starts having more issues. Stops charging second iPhone connects then reconnects constantly. Then stops (see picture) 3rd issue - With only one iPhone plugged in and running navigation from iPhone, the system disconnects from iPhone but no voice unless we disconnect, 4th issue - While driving in adaptive cruise control and braking for people stopping the cruise control will not re-start. It shows on- keep pressing resume - but will not engage (above 40 mph) then after a few minutes it does respond to the resume command

Display went dark and did not display. This is not the only time it happens. It acts like someone’s touching the screen even when in motion. It prevents the reverse camera from displaying.

MPG is not as high as listed. With one passenger, no cargo avg city MPG 22. Avg hwy 26 combined 24. 7 months owning car. Tires inflated to proper setting. Maintained done at regular scheduled intervals.

When I would stop my car while driving (at a light, a stop sign, traffic, temporary stops for yielding, etc.), the infotainment system would start randomly selecting things on the screen. This would include adjusting volume settings, randomly dialing people from my contacts, canceling navigation systems, etc. This created distractions while trying to drive my vehicle after stopping, including noise issues and inability to navigate places safely. This issue was ongoing for nearly a full year after purchasing my car. Once I finally had the change to take it to the dealership, they reproduced the issue and confirmed it is a common problem. After telling us it was not covered by warranty and my wife applying pressure on them, they replaced it saying they would submit a warranty appeal to Mazda

THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY

Try to part when I step on the. Break, did not stop keeping right on going.

2020 Mazda cx-5. Consumer writes in regard to the emergency braking feature on vehicle.

While driving forward in a straight line during broad daylight at approximately 40mph, the car in front of me slowed and turned right onto a side street. I applied brakes to slow myself (to ~25mph I estimate) until the car in front of me was fully out of my lane. Once the car in front of me was out of my lane, I released the brake in order to accelerate back up to the speed limit, but before I could press the gas pedal the car suddenly slammed on the brakes, beeped warning beeps, and displayed BRAKE on the dash. It did this for less than a second before deactivating. It did not fully stop the car. It just caused a sudden, severe braking event and then the car returned to normal operations. This exact road scenario (car in front turning right onto a side street while traveling at city speed

SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night

The auto lift gate opens on its own. We just bought this in july and have found it opened on at least 4 occasions. Once outside and the other times in the garage. It opened in the garage and did not realize it when I pushed the garage door opener. It was abutted against the door and caused damage to the lift gate. It is not the fob, because we tried it inside with the door shut and the lift gate does not open.

Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.

I was in the drive thru at a restaurant and had my foot on the brake. After a couple of minutes of sitting with my foot on the brake, I gently pressed the accelerator to slowly move forward. All of a sudden the car sped up on its own like I had floored it. The speed of acceleration threw my head back and the car whipped around the front of the building as that's where I was steering. I braked and it thankfully stopped, but if a car had been in front of me I would have slammed into it. I could have hit a pedestrian. This was very scary and its an obvious safety concern. Mazda needs to look into this issue as I see there are other reports on this website and on the internet by numerous people for the same issue of sudden acceleration by the vehicle on its own.

Low oil light came on at 52,764 miles, 300 miles before the next oil change on the manufacturer-recommended 7500 mile schedule. I've switched to a 5000 mile oil change schedule and will be monitoring oil level going forward for excessive oil consumption. I have always done oil changes every 7500 miles and have followed all other maintenance prescribed in the manual.

Airbags did not deploy when I crashed into a guard rail dragging for 40-50 feet.