mazda CX-5 problems
0 safety recalls. 102 owner complaints. We mapped every trouble spot before you sign the papers.
Solid reliability overall. Common issues are concentrated in a few systems.
Top trouble spots 7 categories with 3+ complaints
What owners are saying recent NHTSA-filed complaints · verbatim
MPG IS NOT AS HIGH AS LISTED. WITH ONE PASSENGER, NO CARGO AVG CITY MPG 22. AVG HWY 26 COMBINED 24. 7 MONTHS OWNING CAR. TIRES INFLATED TO PROPER SETTING. MAINTAINED DONE AT REGULAR SCHEDULED INTERVALS.
When I would stop my car while driving (at a light, a stop sign, traffic, temporary stops for yielding, etc.), the infotainment system would start randomly selecting things on the screen. This would include adjusting volume settings, randomly dialing people from my contacts,…
2020 MAZDA CX-5. CONSUMER WRITES IN REGARD TO THE EMERGENCY BRAKING FEATURE ON VEHICLE.
"ghost touch" issue on my cars touch screen operates by itself or doesn't respond. I was driving down a dark road when it went black, the screen had adjusted its brightness down to zero! The radio will change stations then freeze and the manual controls won't even work.
Estimate your repair exposure
Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
Common questions
Is the 2020 Mazda CX-5 reliable?
Mostly yes. With a reliability score of 7.8 out of 10 based on 102 owner complaints filed with NHTSA, the 2020 Mazda CX-5 is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.
What's the most common problem on the 2020 Mazda CX-5?
Based on NHTSA records, the most-reported issue is electrical, with 28 complaints filed. Average repair cost runs about $850 at an independent shop.
What's the most expensive thing that goes wrong?
The electrical is one of the costlier repair items. Average repair cost runs about $850 at an independent shop. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Mazda CX-5 has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2020 Mazda CX-5?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 102 complaints on file and the costliest repair averaging $850, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans aren't always better value.