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ProblemsByVin File / 2020-RAM-2500 NHTSA data synced 4 days ago
2020 · RAM

RAM 2500 problems

158 owner complaints and 5 active recall campaigns on file. Here's the breakdown — what's serious, what's noise, what a working mechanic would actually do about it.

0 5 10
Reliability score
6.6 / 10

Average for the segment. Some recurring trouble spots worth knowing about.

0
Critical
5
Severe
0
Moderate
Should you avoid this 2020 2500?
Acceptable — with caveats

Worth owning if you verify the specific issues below before you buy.

Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.

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Stories from the shop

The 6.7 Cummins in the 2019-plus Ram 2500 and 3500 is, by raw engine standards, one of the better diesels you can buy. 1,000 lb-ft of torque, big iron block, factory rated for 30,000 miles between oil changes if you wanna go that long, and it’ll pull a trailer full of cattle from Garland to Amarillo without complaining once.

The problem ain’t the engine. The problem is everything bolted to it to meet emissions.

If you’re shopping a late-model Ram 2500 or 3500 with the 6.7 Cummins, here’s what you actually need to know about owning one of these trucks long-term.

The CP4 fuel pump

Starting in 2019, Ram switched from the Bosch CP3 fuel pump (which everybody loved) to the Bosch CP4.2 (which everybody hates). The CP4 generates higher injection pressure for cleaner emissions. It also has tighter internal tolerances that don’t tolerate dirty fuel, water in fuel, or bad fuel filters.

When a CP4 fails, it doesn’t just fail. The internal cam follower roller wears down or breaks, and metal shavings get pumped into every injector and every fuel rail at high pressure. That metal embeds itself in injector tips, in the fuel rails, in the fuel cooler, in the lift pump, in everything. A CP4 catastrophic failure means replacing the whole fuel system — pump, eight injectors, both rails, lift pump, fuel cooler, and a thorough flush of every line.

That’s a $10,000-15,000 repair. Outside of warranty, that’s the kinda bill that makes a man sell a truck.

Ram extended the warranty on the CP4 to 5 years/100,000 miles after enough lawsuits piled up. So if your truck’s still under that, you’re covered. After that, you’re playing roulette every time you fill up at a no-name diesel pump.

The aftermarket fix that actually works: a CP3 swap kit. Several companies (Industrial Injection, S&S Diesel, others) sell kits that delete the CP4 and put a CP3 back in. About $2,500 for the kit, $1,500-2,000 labor. Total $4,000-4,500. Pricey but cheaper than the eventual CP4 failure, and you get a pump that runs forever on clean fuel.

DEF system

The diesel exhaust fluid (DEF) system on the 6.7 Cummins is finicky. The DEF heater, the metering pump, the NOx sensors, the SCR catalyst — every one of those components fails eventually, and most of them don’t have cheap replacements.

Common DEF system issues:

  • DEF pump failure: $800-1,200 part, $300 labor
  • NOx sensor failure (front or rear): $400-700 each, $150-300 labor
  • DEF heater failure (in cold climates): $300-500
  • SCR catalyst contamination: $2,500-4,000 (the cat itself plus labor)
  • The infamous “DEF system fault — vehicle will not start in 200 miles” warning that kicks the truck into limp mode

If you ignore the DEF warnings, the truck will progressively reduce power and eventually refuse to start. EPA requirements. Ford and GM have the same setup with the same problems.

EGR cooler and turbo actuator

The 6.7 Cummins uses a variable geometry turbo (VGT) and an exhaust gas recirculation (EGR) cooler, both of which are heat-soaked and soot-loaded by design. Either one can fail at 80,000-150,000 miles.

  • VGT actuator: $1,200-1,800 installed
  • EGR cooler: $800-1,400 part, $600-900 labor
  • EGR delete kit and tune (where legal — federal law prohibits this on registered vehicles, even if Texas inspection doesn’t check): about $2,000 done, eliminates both EGR and most DEF issues

I’m not gonna pretend EGR deletes don’t happen. Every diesel shop in DFW does ‘em. Federal enforcement is light. State enforcement is essentially nonexistent on these trucks. Your call. I’m just telling you what’s out there.

What you’ll see and hear

  • White smoke at startup that takes a while to clear (DEF system or EGR)
  • Limp mode warning (“performance reduced” or “vehicle will not start in X miles”)
  • DEF dosing module faults
  • Hard starting after extended sitting
  • Metal shavings in the fuel filter (CP4 starting to fail — pull the fuel filter and inspect)
  • Loss of power under load, especially climbing grades

Should you buy one?

A 2019-plus Ram 2500/3500 with the 6.7 Cummins is a yes if:

  • It’s still inside the 5-year/100k CP4 warranty extension
  • Maintenance records show fuel filter changes every 15,000 miles or sooner
  • The truck doesn’t show DEF system fault history
  • You can budget for the eventual CP4 swap at 100,000+ miles

A 2007-2018 6.7 Cummins (which uses the CP3 pump, not the CP4) is generally a better long-term play. The pre-emissions-regulation versions of these trucks are sought after for a reason.

If you already own one:

  • Use only diesel from high-volume retailers (Pilot, Flying J, Loves, major-brand truck stops). Avoid no-name pumps.
  • Change the fuel filter every 15,000 miles, no exceptions. Use the GENUINE Cummins/Mopar filter, not aftermarket. The cheap filters don’t catch fine particulate that the CP4 needs filtered out.
  • Keep the DEF tank topped up. Don’t run it dry.
  • If you’re outside the CP4 warranty and plan to keep the truck, budget for the CP3 swap before failure rather than after.

The 6.7 Cummins itself is a great engine. The fuel and emissions systems Ram bolted to it for emissions compliance are the long-term ownership tax. Go in eyes open and these trucks earn their keep. Go in expecting an old-school Cummins simplicity and you’ll be disappointed and broke.

— Mark Driver

Top trouble spots 8 categories with 3+ complaints

fuel system
30 reports · fails ~49,876 mi · avg $1,200
severe
electrical
17 reports · fails ~39,500 mi · avg $850
severe
engine
17 reports · fails ~104,591 mi · avg $3,100
moderate
powertrain
17 reports · fails ~9,250 mi · avg $2,500
severe
steering
10 reports · fails ~11,457 mi · avg $700
severe
brakes
7 reports · fails ~60,000 mi · avg $450
severe
body
6 reports · avg $1,500
moderate
wheels
6 reports · fails ~20,900 mi · avg $400
moderate
Buyer's checklist
Going to look at one? Use the pre-purchase inspection list.
Generated from this 2020 2500's actual NHTSA complaint history — every item points at a documented failure pattern on this exact vehicle, not generic walkaround filler.
See the checklist ->
Honest Calculator
Should you buy an extended warranty on this 2020 2500?
We pulled the math: risk-weighted exposure, typical contract cost, and our verdict on whether coverage pencils out for this specific vehicle.
See the calculator ->

What owners are saying recent NHTSA-filed complaints · verbatim

2020 2500 · powertrain
Transmission dipstick threw out of the truck while moving and causes transmission fluid to spray out and now the truck will not move. It’s throwing 2 codes for the 3rd and 5th gears malfunctioning. There is a recall on the transmission we were not notified about until we called…
2020 2500 · visibility
The contact owns a 2020 Ram 2500. The contact stated that the Defroster/Defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure…
12/28/2021 · at 2,000 mi · NHTSA ODI #11445339.0 · see visibility pattern →
2020 2500 · fuel system
The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that…
12/23/2021 · at 48,000 mi · NHTSA ODI #11444825.0 · see fuel system pattern →
2020 2500 · wheels
TPMS system unavailable. Multiple sensors installed from Ram and 3rd party tire/wheel stores. System has been mostly unavailable for 6 months. Reported to vehicle manufacturer and the issue has been unresolved. The system is unavailable at vehicle start-up and while in motion on…
View all 158 owner complaints →
Had a problem with your 2020 RAM 2500? File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

0 mi 200k mi
At 80,000 miles
Likely repair cost in next 24 months
$0

Active recalls showing 3 of 5

severe NHTSA 22V035000 January 27, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs

Reduced visibility increases the risk of a crash.

Fix: Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.
severe NHTSA 20V043000 January 24, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions

The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.

Fix: Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.
severe NHTSA 25V010000 January 16, 2025

Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles

An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Fix: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.
View all 5 recalls →

Under investigation 1 open at NHTSA

EA Fuel System, Diesel › Delivery · opened March 2023

NHTSA has an open defect investigation covering this vehicle — the step that can precede a recall, not a finding of fault. EA23001 on NHTSA →

How NHTSA investigations work, and what's open now →

Common questions

Is the 2020 RAM 2500 reliable?

It's got known weak points. With a reliability score of 6.6 out of 10 based on 158 owner complaints filed with NHTSA, the 2020 RAM 2500 has a higher-than-average rate of reported issues. The areas to watch are listed above. Whether it's worth owning depends on price, condition, and how much repair exposure you can absorb.

Should you avoid the 2020 RAM 2500?

The 2020 RAM 2500 is acceptable, with specific caveats. Worth owning if you verify the specific issues below before you buy. The record behind that call: Fuel system: 30 complaints, classified severe, failures cluster 21,000–93,000 mi; Reliability score 6.6/10 — around the segment average; 5 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.

What's the most common problem on the 2020 RAM 2500?

Based on NHTSA records, the most-reported issue is fuel system, with 30 complaints filed. Typical failure occurs around 49,876 miles. Average repair cost runs about $1,200 at an independent shop.

What's the most expensive thing that goes wrong?

The fuel system is one of the costlier repair items. Average repair cost runs about $1,200 at an independent shop. Typical failure occurs around 49,876 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my RAM 2500 has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2020 RAM 2500?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 158 complaints on file and the costliest repair averaging $1,200, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.

Related

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 4 days ago. Verify the raw federal record at nhtsa.gov/vehicle/2020/RAM/2500. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with RAM. Some links on this page are affiliate links and we may earn a commission if you complete a quote or purchase.
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