Service 4WD Message, With Any Combination Of The Following Front Axle Disconnect (FAD) Diagnostic Trouble Codes
full bulletin at NHTSA ↗2022 Jeep Grand Cherokee suspension problems
severe 17 complaints filed with NHTSA · avg repair $900 · see suspension across all vehicles →
Complaints
17
Recalls
0
Avg fix
$900
1crash
1injury
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
***68375577A$ is not showing the correct verbiage please update and correct*** Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling link (SOL S2102000004 Rev C. for reference). This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
full bulletin at NHTSA ↗Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling link (SOL S2102000004 Rev C. for reference). This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
full bulletin at NHTSA ↗Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the tension link. This is normal and most likely is not attributed to the noise. Please follow normal diagnosis and ensure all tie-rod and ball joints are properly torqued and if worn, replace. If diagnosis leads to lower control arm replacement, the tension link(s) should be replaced first then test driven to ensure noise has disappeared before any handling link replacements.
full bulletin at NHTSA ↗WL Front Control Arm Bushing - Handling Link Has Loose
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners report multiple distinct suspension failures on 2022 Grand Cherokees. Structural failures include sudden lower control arm fractures without impact (at speeds as low as 20 mph and up to 67 mph), rear knuckle joint breaks with multiple fractures, and tension link bolts snapping at highway speeds. These failures created dangerous loss of control situations; one owner reports the wheel assembly disengaged completely, causing a crash into a barrier.
Bushing and link wear issues manifest as crunching, thumping, and clunking noises from the front passenger side, especially after 30–45 minutes of driving in warm weather or when traversing bumps. Sway bar end link replacement and front upper control arm recall repairs haven't resolved the noise in some cases; owners report the problem worsened after dealer repairs. One vehicle showed abnormal rear suspension noise starting at 100 miles.
Air suspension issues appear in some vehicles: leaning left and right intermittently with a "Service Air Suspension Soon" message and ESC warning illumination. Vibration at 20 mph without visible tire damage was also reported.
Several owners face delays on NHTSA Campaign 23V413000 (coil spring) and 25V741000 (electrical/rear suspension), with dealers stating parts remain unavailable months after notification. One owner reports a recall repair skipped required charging and drive-cycle testing steps.
Same Jeep Grand Cherokee suspension reports on nearby years: 2021 · 2023
Failure modes owners describe
Lower control arm fracture
Sudden fracture of driver-side or passenger-side rear lower control arm without reported impact or prior warning. Occurs on paved roads at low and highway speeds.
When: 28,853 miles; also reported under 20,000 miles; one at 20 mph suburban driving
Symptoms owners cite: Wheel shifted suddenly; Barely able to stop safely; Complete wheel assembly disengagement at 67 mph led to barrier crash; Loss of control and near-crash situations
Repairs/costs cited: Dealer towed vehicle; one dealership blamed 'witness marks' and denied warranty coverage; broken parts available for inspection per owner
Rear knuckle joint fracture with multiple breaks
Multiple metal breaks in passenger-side rear knuckle joints without known impact. Senior mechanic stated the failure should not have occurred without collision.
When: Not specified
Symptoms owners cite: Vehicle wobbling back and forth while driving straight; Body swaying left to right; Risk of wheel detachment at interstate speeds (75 mph)
Repairs/costs cited: Repaired at Blue Ribbon Chrysler Jeep Dodge Ram in Sallisaw, Oklahoma; broken parts to be returned as evidence per owner
Tension link bolt fracture
Bolt connecting tension link to cradle snapped while vehicle in operation on highway.
When: Approximately 70 mph highway driving
Symptoms owners cite: Vehicle became difficult to drive; Owner reports these bolts are known susceptible to breaking; newer models have upgraded bolts
Repairs/costs cited: Owner notes Jeep has upgraded these bolts on newer models
Sway bar end link noise and failure
Crunching, thumping, and clunking noises from front passenger side suspension. Dealer replaced right front sway bar end link; problem persisted or worsened.
When: Not specified
Symptoms owners cite: Crunching and low thuds from front passenger side; Thumping felt through floorboards; Noise worsened after dealer repair; 'Sway Bar Disconnect Unavailable' warning light on paved surface; Service manager confirmed complaints during ride-along
Repairs/costs cited: Dealer installed right front sway bar end link; parts ordered for replacement due to suspected defects
Recalls/TSBs owners mention: NHTSA mandatory recall repairs performed on Front Upper Control Arm to Steering Knuckle Pinch Bolt
Front suspension clunking and knocking
Left front clunking and knocking noise after 30–45 minutes of driving in temperatures above 70°F, triggered by bumps. Noise intensifies on longer drives.
When: 30–45 minutes of driving in warm weather
Symptoms owners cite: Clunking and knocking from left front after 30–45 minutes at >70°F; Triggered by small and large bumps; Noise nearly constant after three-hour interstate drive; Owner has recordings of the sound
Lower control bushing wear and noise
Lower control bushings wearing and causing noise. Stop/Start Service warning light activated.
When: Not specified; warning started 'this month' per complaint date context
Symptoms owners cite: Noise from worn lower bushings; Stop/Start Service warning light
Repairs/costs cited: Owner took vehicle to Jeep Dealership for diagnostic; bushings checked
Rear coil spring defect with extended recall delay
Driver-side rear coil spring defective. NHTSA Campaign 23V413000 (Suspension) parts remain unavailable beyond reasonable timeframe.
When: Approximately 16,103 miles
Symptoms owners cite: Defective coil spring identified by dealer during recall notification
Repairs/costs cited: Parts not available; vehicle not repaired
Recalls/TSBs owners mention: NHTSA Campaign Number 23V413000 (Suspension); parts distribution disconnect
Air suspension leaning and warning messages
Vehicle leaned intermittently to right and left while driving. 'Service Air Suspension Soon' message displayed with ESC warning light illuminated. Diagnosed as requiring three software updates.
When: Approximately 40,000 miles
Symptoms owners cite: Vehicle leaning left and right intermittently at various speeds; Audible warning chime; 'Service Air Suspension Soon' message; ESC warning light illumination
Repairs/costs cited: Three software updates needed; vehicle not repaired
Recall repair not completed per safety requirements (Battery recall 24V-720)
Dealer did not follow documented NHTSA safety bulletin steps during hybrid battery recall repair. Charging requirements omitted and drive cycle test skipped, contrary to recall instructions.
When: Not specified
Symptoms owners cite: Recall repair instructions not followed; Battery not charged per recall procedure
Repairs/costs cited: Dealer claimed recall completed; mileage only incremented 1 mile from drop-off to pick-up, indicating no proper drive cycle performed
Recalls/TSBs owners mention: NHTSA Safety Recall 24V-720 (manufacturer #95b) instructions not followed by dealer
Electrical/suspension recall parts unavailable (Campaign 25V741000)
NHTSA Campaign 25V741000 (Electrical System) recall parts unavailable; abnormal rear suspension noise reported from purchase, persisted through multiple repairs.
When: From 100 miles; multiple repair attempts
Symptoms owners cite: Abnormal sound from rear suspension starting at purchase; Noise persisted despite multiple repairs
Repairs/costs cited: Vehicle repaired multiple times without resolving noise; parts for recall remain unavailable
Recalls/TSBs owners mention: NHTSA Campaign Number 25V741000 (Electrical System); parts not available; manufacturer exceeded reasonable timeframe
Synthesized from 17 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
I purchased a 2022 Jeep, my miles are under 20000, I took it to the dealership and told them something was going on with the vehicle. They checked the vehicle and said nothing was wrong with it. I ended up taking it back because the situation got worse, they finally told me it was my suspension. I also told them about the recall that was over looked. They told me to pick up my vehicle with no…
Had suspension trouble with your 2022 Jeep Grand Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2022 Jeep Grand Cherokee?
It's a meaningful issue. 17 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $900.
At what mileage does the suspension typically fail?
Based on the 17 complaints filed, suspension issues most often appear around 28,052 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2022/Jeep/Grand Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.