Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
full bulletin at NHTSA ↗2020 Jeep Grand Cherokee suspension problems
moderate 4 complaints filed with NHTSA · avg repair $900 · see suspension across all vehicles →
Complaints
4
Recalls
0
Avg fix
$900
What stands out
Of the 16 model years of Jeep Grand Cherokee we track for suspension problems, this one has the fewest owner complaints on file (4).
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "
full bulletin at NHTSA ↗LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
full bulletin at NHTSA ↗Front Click Noise at Low Speed Turns This bulletin involves installing a friction disc kit on both front hub bearings and rotors. The customer may comment on the following: When making a sharp turn at low speed (parking lot) maneuvers, a click noise is heard. Most of the time the noise can be heard if the windows are open.
full bulletin at NHTSA ↗Air Suspension System Diagnosis
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 0 most recent
Had suspension trouble with your 2020 Jeep Grand Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2020 Jeep Grand Cherokee?
It's a documented issue but not catastrophic. 4 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Based on the 4 complaints filed, suspension issues most often appear around 16,319 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Jeep/Grand Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.