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moderate Owners of the 2024 Honda Prologue have filed 106 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
Owners have filed 106 suspension complaints against 1 active recall — roughly 106 complaints per campaign.
A right front lower control arm fracture can cause loss of vehicle control, increasing the risk of a crash.
CV axle failures dominate complaints. Clicking, clunking, or popping noises from the front end when turning appear in almost every narrative, often under 5,000 miles. Multiple owners had axles replaced multiple times—one owner up to four times—only to have the same noise return within 400–1,000 miles. Dealers acknowledge this as a known defect across all 2024–2026 model years, but Honda's official stance is that clicking does not impact normal driving and will not authorize warranty repairs outside of an eventual recall expected 6–12 months out. Some owners received replacement parts that still had the defect baked in. One owner drove nearly three months unaware both axles were broken and unsafe.
Phantom braking ranks second. The collision-avoidance system activates hard braking without any actual threat—25–50% of the time backing out of a driveway in one case, randomly on highways, sometimes from rain drips on the rear window. Multiple owners disabled the system entirely because the false events startled them and created real accident risk.
Suspension bouncing on braking affects multiple units: five to six hard rebounds lasting 1.5–2 seconds during stops, causing motion sickness. A dealership manager tested several Prologues (2024 and 2025) and confirmed all exhibited the problem but refused to act without a recall.
High voltage battery errors recur persistently—vehicles won't charge past 25–50%, error messages flood the dash, acceleration drops—then briefly clear, only to return. One dealer wanted $300 just to diagnose, then another $800 to investigate further. Backup camera failures also strand owners without rear visibility for months while parts backorder. One owner spent 99 days driving non-compliant with federal camera requirements.
Front CV axles produce loud clicking, clunking, or popping noises when turning at any speed, most pronounced during sharp low-speed turns. Owners report the noise starts early (under 5,000 miles) and worsens over time. Dealers confirm it as a known defect but state no permanent fix is available. Honda has issued a tech bulletin noting this affects all trims of 2024-2026 model years and is under investigation, with a recall expected in 6–12 months.
When: Most commonly under 5,000 miles; one case reported at 51,064 miles; often worsens progressively
Symptoms owners cite: Loud clicking or popping noise when turning left or right; Clunking or cracking sound from front axle area during turns; Noise most pronounced at low speeds and sharp turns; Grinding sound reported in some cases; Grease leaking from axle boot area; Vibration when turning reported in at least one case; Noise increases in frequency and severity over time
Repairs/costs cited: Dealers replace CV axles multiple times (reported up to four replacements in one case), but same defect recurs within 400–1,000 miles. One owner reports parts are backordered nationwide with no ETA. Another received replacement parts that still had the defect. Honda is replacing with the same part number rather than an updated design.
Recalls/TSBs owners mention: Honda issued Tech Line Summary Article on 12/19/2025 stating symptom is 'currently being investigated' and advising dealers that clicking will not impact normal driving. Dealers instructed not to attempt repairs if no physical damage is found. Honda is working on a redesigned part with recall expected in 6–12 months. Corporate guidance released as of early March 2026 states this is not a safety issue and will not be covered unless part of a recall.
Both front CV axles diagnosed as broken and unsafe to drive at 6,000–7,000 miles in at least one case. Owners report prolonged unsafe driving period (up to 3 months) before diagnosis. Multiple owners report axles failing repeatedly despite replacement, raising concerns about catastrophic failure during highway driving that could result in loss of steering control or wheel lock-up.
When: One case at 6,000–7,000 miles; one case at 24,000 miles
Symptoms owners cite: Clicking or knocking noise preceding complete structural failure; Vehicle deemed unsafe to drive by dealer upon inspection; Grease leaking from axle boot (observed in at least one case)
Repairs/costs cited: In one case, both CV axles replaced at once after diagnosis; vehicle remained at dealership 6 days for repairs. In another case, passenger-side axle replaced, driver-side still awaiting parts (on backorder since October 2024). Parts unavailability is a recurring issue across multiple narratives.
Recalls/TSBs owners mention: After first replacement failure, one owner was told Honda will not authorize replacement of the same axle parts again and owner must wait for recall remedy. No other manufacturer response documented.
Vehicle rocks back and forth excessively during hard braking or stop-and-go driving, with 5–6 rebounds lasting 1.5–2 seconds. Behavior occurs more in normal driving mode than one-pedal mode. Dealership service manager tested multiple 2024 and 2025 Prologues and confirmed problem affects all tested vehicles. Owner reports motion sickness for passengers.
When: Occurs during normal operation; more pronounced with stronger braking
Symptoms owners cite: Significant back-and-forth rocking when braking, especially hard braking; About 5–6 rebounds per braking event; Duration of 1.5–2 seconds per rocking sequence; More pronounced in normal (dual-pedal) mode; Less pronounced in one-pedal driving mode; Motion sickness reported for vehicle occupants
Repairs/costs cited: None available; dealership acknowledged widespread nature but unwilling to act without official recall
Collision avoidance system and automatic emergency braking activate without any actual threat present (phantom braking). Occurs when backing out of driveway (25–50% of the time in one case), during normal highway driving, or near trucks and barriers. Multiple owners disabled the system due to safety concerns from sudden hard braking.
When: Occurs intermittently during normal operation; reported as ongoing issue over months of ownership
Symptoms owners cite: Abrupt hard braking with no visible obstacle or threat; Automatic parking brake engagement during phantom braking events; Activation when backing out of driveway; Activation during normal lane changes; Activation when driving near trucks or concrete barriers; Activation from rain drops on rear window; Activation from shadows in driveway; Beeping on highway with nothing in front of or around vehicle
Repairs/costs cited: Multiple owners disabled the AEB system entirely via vehicle settings as the only reliable workaround. One dealer's solution was simply turning off the automatic braking system.
Rearview camera rendered inoperative, with owner driving 3 months in non-compliance with federal rearview camera safety requirements while waiting for parts. One case also mentions blank camera screen when battery not fully charged.
When: At approximately 1,000 miles in one case; another case at under 1,000 miles
Symptoms owners cite: Rearview camera completely inoperative; Backup camera screen remained blank; Related to battery charging status in at least one case
Repairs/costs cited: Part on backorder for extended period (99 days in one case). Installed on 5/31/2025 after long delay.
Recalls/TSBs owners mention: NHTSA Campaign Number 26V112000 (Back Over Prevention, Electrical System) issued; manufacturer aware of failure.
Recurring error messages related to high voltage battery system, with vehicle unable to charge above 25–50% battery capacity or refusing to charge entirely. Error clears temporarily but recurs repeatedly. One case involved HVAC system failure linked to 12-volt charging system failure.
When: Reported at various mileages from under 1,000 miles through 20,000+ miles; recurring over months
Symptoms owners cite: Recurring 'SERVICE HIGH VOLTAGE SYSTEM' message; 'REDUCED ACCELERATION DRIVE WITH CARE' message displayed; Orange turtle warning symbol; Red battery with exclamation point; Red car outline with exclamation point; Vehicle unable to charge past 25% capacity; Vehicle unable to charge past 50% capacity in one case; At times, vehicle could not charge at all; Acceleration significantly reduced when error appears; Regenerative braking (one-pedal mode) automatically disabled; Error clears after few days of driving but recurs
Codes mentioned: High voltage battery warning error
Repairs/costs cited: One dealer found HVAC system failure and 12-volt charging system failure and requested $300 diagnostic fee plus $800 for further diagnostics. Owner reported being denied warranty coverage due to prior accident damage, with dealer claiming full warranty void. Another owner reported hard reset (turning off car, keeping fobs 20+ ft away) temporarily resolved error. Multiple dealers unable to identify root cause when vehicle brought in without error displayed.
Synthesized from 106 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
It's a documented issue but not catastrophic. 106 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
Based on the 106 complaints filed, suspension issues most often appear around 19,893 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Yes — 1 active recall(s) cover suspension issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.