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2014 INFINITI QX60 airbags problems
moderate
Owners of the 2014 INFINITI QX60 have filed 22 NHTSA complaints about the airbags at roughly $1,100 to repair (U.S. federal records, as of September 2026). Source: NHTSA Office of Defects Investigation.See airbags across all vehicles →
If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Fix: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Fix: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented
repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall
(it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Service BulletinITB19-024DSep 2024
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do **
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners of 2014 Infiniti QX60s report the passenger airbag warning light turning on and staying illuminated—or cycling randomly—even when an adult is sitting in the seat. The issue begins within the first few weeks of ownership and persists across multiple repair attempts at dealers.
Dealers have tried zero-point resets, occupancy sensor recalibration, and complete sensor replacement without lasting results. The failure recurs within days or weeks. Infiniti initially told some owners the vehicle was not under a recall, then issued NHTSA Campaign 16V244000 (Airbags) to address the occupancy classification system (OCS) defect. However, owners report critical delays because replacement parts were unavailable.
One owner documented that Infiniti's service manager stated the car isn't safe to drive with young children due to the unresolved airbag issue. Another reported that after 1.5 years and multiple dealer visits, Infiniti still had not provided a fix. Owners with passengers weighing 100–180 pounds, including adolescents and adults, all experienced the same malfunction. One complaint also mentions rubber molding separation on the passenger door triggering the airbag light when the seatbelt is engaged. Dealers have stated they do not know how to fix the problem and require a field engineer from Infiniti to investigate.
Same INFINITI QX60 airbags reports on nearby years: 2015 · 2016
Failure modes owners describe
Passenger Airbag Off Light—Intermittent or Persistent
The front passenger airbag warning light illuminates and stays on, or cycles on and off randomly, even when an adult is seated in the passenger seat. Occupant Classification System (OCS) sensors misread seat occupancy, disabling the airbag when it should be armed.
When: Within first 2 weeks to several months of ownership; reported at mileages from 300 to 82,100 miles
Symptoms owners cite: Airbag 'Off' warning light on while passenger seated; Light cycles on and off over 10 minutes to 1 hour intervals; Occurs randomly, sometimes multiple times per trip; Happens with passengers weighing 100–180 lbs, including children and adults
Codes mentioned:14V138000, 16V244000
Repairs/costs cited: Dealers performed zero-point resets, sensor recalibration, seat sensor replacement, and OCS control unit replacement. Failures recurred in multiple cases despite repairs. Recall parts were unavailable for extended periods.
Recalls/TSBs owners mention: NHTSA Campaign 14V138000 (Airbags, Electrical System); NHTSA Campaign 16V244000 (Airbags). Multiple owners reported Infiniti told them the vehicle was not under recall initially, or that parts were unavailable. Infiniti requested owners wait for field engineer investigation; no resolution in some cases after 1.5+ years.
Door Rubber Molding Separation Triggering Airbag Light
Rubber molding on passenger door comes loose and prevents the door from closing. When a passenger sits in the seat with seatbelt on, the airbag light illuminates. This suggests an electrical or sensor contact issue caused by the malformed door seal.
When: During ownership; reported early in vehicle life
Symptoms owners cite: Rubber molding on passenger right door separating or coming off; Door difficult or unable to close; Airbag light triggered when seatbelt fastened in passenger seat
Repairs/costs cited: Not explicitly described in narratives
Synthesized from 22 NHTSA owner complaints — unverified consumer
allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting
1 most recent
airbags
· filed 12/10/2014
In the first couple of weeks of owning the Infiniti qx60 we noticed that the passenger air bag off light stays on from 10 minutes to an hour with an adult sitting in the seat. I called the dealers service department for an appointment and since there "wasn't a big concern" gave me an appointment a week later. We took the car to the dealer and informed them of the situation. They said that they…
Had airbags trouble with your 2014 INFINITI QX60?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2014 INFINITI QX60?
It's a documented issue but not catastrophic. 22 complaints have been filed. Repairs average $1,100 and most owners catch it before it causes a breakdown.
At what mileage does the airbags typically fail?
Mileage data is limited for this issue. Owners report failures across a wide range, suggesting cause is more about driving conditions and maintenance than mileage alone.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
Yes — 2 active recall(s) cover airbags issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/INFINITI/QX60.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.