DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
full bulletin at NHTSA ↗2014 INFINITI QX60 airbags problems
moderate Owners of the 2014 INFINITI QX60 have filed 22 NHTSA complaints about the airbags, typically surfacing around 24,415 miles at roughly $1,100 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See airbags across all vehicles →
Failure mileage
Complaints
22
Recalls
0
Avg fix
$1,100
| Model year | airbags complaints |
|---|---|
| 2014 QX60 (this page) | 22 |
| 2015 QX60 | 12 |
| 2016 QX60 | 11 |
| 2017 QX60 | 3 |
When does it fail?
Of the 22 airbags complaints filed for the 2014 INFINITI QX60, here's the actual mileage breakdown — failures cluster heaviest at 0-25,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
Of the 4 model years of INFINITI QX60 we track for airbags problems, this one carries the most owner complaints on file — 22.
No new NHTSA airbags complaint has been filed on this vehicle in over 11 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering airbags on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
full bulletin at NHTSA ↗R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITIâs quality standards. ***** What Retailers Should Do **
full bulletin at NHTSA ↗DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on the next page. HINT: âOCSâ may also be referred to as âODSâ. 2. Perform â75-zero RESETâ.
full bulletin at NHTSA ↗AIR BAG WARNING LIGHT FLASHING INDICATING SYSTEM DIAGNOSTIC MODE IF YOU CONFIRM The air bag warning light is flashing slowly (repeating 2 seconds ON, 2 seconds OFF). NOTE: If this should occur, the Air Bag Diagnosis Sensor Unit is in Diagnostic Mode and needs to be returned to User Mode. ACTION 1. Use CONSULT-III plus to check for Air Bag DTCs and perform repairs as needed. 2. Return the Air Bag Diagnosis Sensor Unit to User Mode.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners of 2014 Infiniti QX60s report the passenger airbag warning light turning on and staying illuminated—or cycling randomly—even when an adult is sitting in the seat. The issue begins within the first few weeks of ownership and persists across multiple repair attempts at dealers.
Dealers have tried zero-point resets, occupancy sensor recalibration, and complete sensor replacement without lasting results. The failure recurs within days or weeks. Infiniti initially told some owners the vehicle was not under a recall, then issued NHTSA Campaign 16V244000 (Airbags) to address the occupancy classification system (OCS) defect. However, owners report critical delays because replacement parts were unavailable.
One owner documented that Infiniti's service manager stated the car isn't safe to drive with young children due to the unresolved airbag issue. Another reported that after 1.5 years and multiple dealer visits, Infiniti still had not provided a fix. Owners with passengers weighing 100–180 pounds, including adolescents and adults, all experienced the same malfunction. One complaint also mentions rubber molding separation on the passenger door triggering the airbag light when the seatbelt is engaged. Dealers have stated they do not know how to fix the problem and require a field engineer from Infiniti to investigate.
Same INFINITI QX60 airbags reports on nearby years: 2015 · 2016
Failure modes owners describe
Passenger Airbag Off Light—Intermittent or Persistent
The front passenger airbag warning light illuminates and stays on, or cycles on and off randomly, even when an adult is seated in the passenger seat. Occupant Classification System (OCS) sensors misread seat occupancy, disabling the airbag when it should be armed.
When: Within first 2 weeks to several months of ownership; reported at mileages from 300 to 82,100 miles
Symptoms owners cite: Airbag 'Off' warning light on while passenger seated; Light cycles on and off over 10 minutes to 1 hour intervals; Occurs randomly, sometimes multiple times per trip; Happens with passengers weighing 100–180 lbs, including children and adults
Codes mentioned: 14V138000, 16V244000
Repairs/costs cited: Dealers performed zero-point resets, sensor recalibration, seat sensor replacement, and OCS control unit replacement. Failures recurred in multiple cases despite repairs. Recall parts were unavailable for extended periods.
Recalls/TSBs owners mention: NHTSA Campaign 14V138000 (Airbags, Electrical System); NHTSA Campaign 16V244000 (Airbags). Multiple owners reported Infiniti told them the vehicle was not under recall initially, or that parts were unavailable. Infiniti requested owners wait for field engineer investigation; no resolution in some cases after 1.5+ years.
Door Rubber Molding Separation Triggering Airbag Light
Rubber molding on passenger door comes loose and prevents the door from closing. When a passenger sits in the seat with seatbelt on, the airbag light illuminates. This suggests an electrical or sensor contact issue caused by the malformed door seal.
When: During ownership; reported early in vehicle life
Symptoms owners cite: Rubber molding on passenger right door separating or coming off; Door difficult or unable to close; Airbag light triggered when seatbelt fastened in passenger seat
Repairs/costs cited: Not explicitly described in narratives
Synthesized from 22 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 1 most recent
In the first couple of weeks of owning the Infiniti qx60 we noticed that the passenger air bag off light stays on from 10 minutes to an hour with an adult sitting in the seat. I called the dealers service department for an appointment and since there "wasn't a big concern" gave me an appointment a week later. We took the car to the dealer and informed them of the situation. They said that they…
Had airbags trouble with your 2014 INFINITI QX60?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the airbags problem on the 2014 INFINITI QX60?
It's a documented issue but not catastrophic. 22 complaints have been filed. Repairs average $1,100 and most owners catch it before it causes a breakdown.
At what mileage does the airbags typically fail?
Across the 8 complaints that reported odometer mileage, most airbags failures cluster between 4,300 and 30,000 miles, with the median around 24,415. A quarter of owners report trouble before 4,300; a quarter make it past 30,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $1,100 for airbags repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to airbags?
No active recalls currently cover airbags issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2014/INFINITI/QX60.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.