We have had repeated issues with the transmission failing on this vehicle. The vehicle will often not accelerate from a stop or to pass another vehicle. The transmission will shudder, jerk, and emits a high pitched whine. We have nearly had several accidents with this vehicle because it cannot get out of the way. The dealer replaced the transmission about 6 months ago and the problems are even worse now.
2014 INFINITI QX60 owner complaints
229 complaints filed with NHTSA on this vehicle . Showing the 300 most recent — grouped by category for scanning.
powertrain 14 complaints shown
The vehicle lost power while driving , that resulted in stop during active trafic and the car towed.
The contact owns a 2014 INFINITI QX60 HYBRID. The contact stated that he received a recall notification for NHTSA Campaign Number: 21V774000 (ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the vehicle would stall inadvertently while driving at various speeds. The contact was unsure whether there were warning lights illuminated and declined to provide additional information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to rent a vehicle out of pocket. A case was opened. The vehicle was not diagnosed or repaired. The approximate failu
Turned out it's a bad transmission issue. Nissan/Infiniti will not cover this under warranty, although, it's a known customer experience and concern. I have had to spend too much time/money to take care of this...wish we had NEVER bought this vehicle as it's now become a huge safety-related issue. The vehicle cannot move when you press the gas, it shudders, slips due to the transmission. You just don't have as much control as you would with a typical passenger vehicle FWD or AWD.
Traveling on a slight incline on a city street at 15 to 25 MPH the vehicle has severe shudders\stutters\jerking and has poor acceleration that prevents the driver from maneuvering and avoiding other vehicles.
When the vehicle is stopped on a moderate grade hill it will not go forward when the accelerator is pushed. The motor rpms increase but no power is transmitted to the wheels. The car mush be allowed to roll backwards before the transmission engages and moves the car forward.
The 2014 Infiniti qx60 shudders (or bucks) moderately to severely after re-applying the gas after cruising/rolling at 20 MPH with RPM at approximately 1,000. This happens to me repeatedly (every day) because my house is at the top of the curve of hill. As I approach the driveway at the top of the hill, I cruise and then re-apply the gas to drive up the driveway. The car shudders (bucks) as I drive up the driveway. If I "gas" it and get the rpms up, it stops. I bought this car used (1 year old) at 14,700 miles on 11/1/14. The day I drove it home, the scenario occurred. I have called the dealer. They upgraded the transmission software, but is still occurring. I will call the dealer again. *tr
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving occasionally and making a left or right turn, the wheels became stuck. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic coupler assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that he would receive a call back. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.
Tl* the contact owns a 2014 Infiniti qx60. While driving various speeds, the vehicle jerked unexpectedly and hesitated to accelerate without warning. The vehicle was towed to Infiniti of san jose (2198 tully rd, san jose, ca 95122, (408) 531-3000) where it was diagnosed with a faulty continuously variable transmission. The contact was provided a repair estimate of $7,000. The manufacturer was not notified of the failure and the vehicle had not been repaired. The failure mileage was 110,000.
Transfer case failed. Car does not accelerate properly. Loses acceleration with speed. Confirmed by dealership but have not been reproduced. Transmission was previously. No warnings of the problem. Vehicle was driving fine. No fluid leaks or concerns. Just wheezing noise that was thought to be rotors or brakes. Upon taking it to the dealership because replacement warranty was still effective was informed that transfer case failed at 46000 miles. No warning signs of issue occurring, but wheezing from vehicle.
Transmission shudders, 140,000 miles, car will not move forward or backwards, transmission replacement quote is $6k to $9k
The transmission needs to be replaced on my 4 year old vehicle cost from infinity to repair $6500 . I opened a case with infinity consumer affairs and they denied it. I found a warranty that was extended to 94,000 due to this same issue. I was 400 miles over and they denied me. The car's engine revs very high and is very loud, not normal.
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and HEV warning lights illuminated. The contact stated the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with a leaking seal. The contact was informed that the seal needed to be replaced. The vehicle was repaired. The contact stated a month later the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with misfires in the cylinder and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a monetary discount towards the cost of the repair. The failure mileage was approximately 39,000.
Tl* the contact owns a 2014 Infiniti qx60. While driving various speeds, the vehicle hesitated to accelerate and shook. The vehicle was taken to a dealer (Infiniti of naperville, 1550 west ogden avenue, naperville, il 60540, 630-241-3000) where it was diagnosed that the transfer case failed. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and stated that the vehicle could be returned. The failure mileage was approximately 84,000.
engine 1 complaint shown
The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
lighting 1 complaint shown
Driver side headlight: every time it rains or snows moisture gets built up inside headlight assembly and the lights quits working.
body 1 complaint shown
Paint on hood of vehicle is chipping off. Noticed after washing vehicle in drive through car wash which intailed high pressure wash.
airbags 1 complaint shown
In the first couple of weeks of owning the Infiniti qx60 we noticed that the passenger air bag off light stays on from 10 minutes to an hour with an adult sitting in the seat. I called the dealers service department for an appointment and since there "wasn't a big concern" gave me an appointment a week later. We took the car to the dealer and informed them of the situation. They said that they found nothing wrong with it. "all air bags worked as designed". Performed a hard reset on passenger oc sensor. We got half way home and after shopping, the light stayed on again with a passenger seated. I called the dealer and they said that all was fine and not a danger. *tr
suspension 1 complaint shown
Excessive Corrosion and Structural Integrity Failure of Rear Subframe - Rust Through and disintegrated into broken pieces with holes. 2014 - Car only 7 years old, the structural integrity and safety issue of this failure should not occur in this period of time. Dealer quoted $4,600 to fix, and denied it should be covered under warranty
cruise control 1 complaint shown
My wife purchased 2014 Infiniti qx-60 SUV on january 23, 2014. She noticed when setting the intelligent cruise control at 40 MPH the vehicle will pick-up speed going downhill. Depending on the length and grade of the hill the vehicle will increase as much as 30+ MPH. When I drove the vehicle I noticed the engine RPM's remained at, 1500 RPM's, but the speed would continue to increase. On march 18,2014 I made a visit to dealership and met with the service consultant and the service manager. I explained what I experienced and asked if they could look into it for me. When I picked up the vehicle I was told they were unable to duplicate my concern. I then contacted Infiniti consumer affairs via email and explained my concern. I received a phone call from the consumer affairs person, and was t