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ProblemsByVinFile / 2020-JEEP-GRAND-CHEROKEENHTSA data synced 9 hours ago
2020 · Jeep
Jeep Grand Cherokee problems
220 owner complaints and 2 active recall campaigns on file. Here's the breakdown — what's serious, what's noise, what a working mechanic would actually do about it.
Reliability score
7.0 / 10
Solid reliability overall. Common issues are concentrated in a few systems.
0
Critical
2
Severe
0
Moderate
Should you avoid this 2020 Grand Cherokee?
High-risk ownership
Repair exposure runs above average — only with money set aside and eyes open.
Electrical system: 55 complaints, classified severe, failures cluster 7,000–44,000 mi
Powertrain: 37 complaints, classified severe
Reliability score 7.0/10 — around the segment average
2 recall campaigns on file
Our read of the federal NHTSA complaint and recall record for this exact year and model —
not a substitute for a pre-purchase inspection. How we score.
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What owners are saying
recent NHTSA-filed complaints · verbatim
2020 Grand Cherokee· steering
Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The…
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has…
I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about…
I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid…
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Estimate your repair exposure
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Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3
An engine stall can increase the risk of a crash.
Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Under investigation
1 open at NHTSA
EAFuel System, Diesel › Delivery · opened March 2023
NHTSA has an open defect investigation covering this vehicle — the step that can precede a recall, not a finding of fault. EA23001 on NHTSA →
Mostly yes. With a reliability score of 7.0 out of 10 based on 220 owner complaints filed with NHTSA, the 2020 Jeep Grand Cherokee is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.
Should you avoid the 2020 Jeep Grand Cherokee?
The 2020 Jeep Grand Cherokee is a higher-risk ownership prospect. Repair exposure runs above average — only with money set aside and eyes open. The record behind that call: Electrical system: 55 complaints, classified severe, failures cluster 7,000–44,000 mi; Powertrain: 37 complaints, classified severe; Reliability score 7.0/10 — around the segment average; 2 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.
What's the most common problem on the 2020 Jeep Grand Cherokee?
Based on NHTSA records, the most-reported issue is electrical, with 55 complaints filed. Typical failure occurs around 42,348 miles. Average repair cost runs about $850 at an independent shop.
What's the most expensive thing that goes wrong?
The electrical is one of the costlier repair items. Average repair cost runs about $850 at an independent shop. Typical failure occurs around 42,348 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Jeep Grand Cherokee has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2020 Jeep Grand Cherokee?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 220 complaints on file and the costliest repair averaging $850, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.
Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database, last synced 9 hours ago. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Jeep/Grand Cherokee.
Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics.
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