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ProblemsByVin File / 2020-JEEP-GRAND-CHEROKEE
2020 · jeep

jeep Grand Cherokee problems

2 safety recalls. 214 owner complaints. We mapped every trouble spot before you sign the papers.

0 5 10
Reliability score
7.0 / 10

Solid reliability overall. Common issues are concentrated in a few systems.

0
Critical
2
Severe
0
Moderate

Top trouble spots 8 categories with 3+ complaints

electrical
54 reports · avg $850
severe
powertrain
35 reports · avg $2,500
severe
engine
29 reports · avg $3,100
moderate
steering
13 reports · avg $700
severe
airbags
9 reports · avg $1,100
severe
cruise control
7 reports · avg $600
severe
body
5 reports · avg $1,500
moderate
fuel system
4 reports · avg $1,200
moderate

What owners are saying recent NHTSA-filed complaints · verbatim

2020 Grand Cherokee · steering
Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The…
12/21/2024 · NHTSA ODI #11631971.0
2020 Grand Cherokee · electrical
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has…
12/20/2021 · NHTSA ODI #11444522.0
2020 Grand Cherokee · other Crash
I BLACKED OUT AND WENT OFF THE ROAD AT 40MPH AT 1 PM IN THE AFTERNOON.. CAR WENT THROUGH A WOODED AREA FOR 100 YDS. MANY SMALL TREES AND BRUSH. CAR WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY. NO AIRBAGS DEPLOYED.*DT*JB
12/18/2020 · NHTSA ODI #11384072.0
2020 Grand Cherokee · electrical Crash
I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about…
12/17/2021 · NHTSA ODI #11444149.0

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

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Active recalls showing 2 of 2

severe NHTSA 22V406000 09/06/2022

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3

Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
severe NHTSA 23V411000 08/06/2023

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3

An engine stall can increase the risk of a crash.

Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

Common questions

Is the 2020 Jeep Grand Cherokee reliable?

Mostly yes. With a reliability score of 7.0 out of 10 based on 214 owner complaints filed with NHTSA, the 2020 Jeep Grand Cherokee is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.

What's the most common problem on the 2020 Jeep Grand Cherokee?

Based on NHTSA records, the most-reported issue is electrical, with 54 complaints filed. Average repair cost runs about $850 at an independent shop.

What's the most expensive thing that goes wrong?

The electrical is one of the costlier repair items. Average repair cost runs about $850 at an independent shop. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my Jeep Grand Cherokee has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2020 Jeep Grand Cherokee?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 214 complaints on file and the costliest repair averaging $850, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans aren't always better value.

Related vehicles

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 18 hours ago. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with jeep. Some links on this page are affiliate links and we may earn a commission if you complete a quote or purchase.
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