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severe 38 complaints filed with NHTSA · avg repair $700 · see steering across all vehicles →
A loss of steering control increases the risk of a crash.
Buyer takeaway: The 2023 Jeep Grand Cherokee has a pattern of serious steering and multi-system electrical failures that can occur with little to no warning, even at low mileage. Multiple recalls exist but parts are unavailable for extended periods, and some failures remain unfixed despite dealer service and system resets—avoid this model until Stellantis resolves the underlying electrical architecture issue.
Power steering failures dominate the complaints. Owners describe losing all steering assist abruptly—sometimes while driving at 70 mph on interstates or while pulling out of parking lots—forcing them to use extreme force to turn the wheel. The steering wheel can lock up completely. Often a dashboard message says "Power Steering Unavailable," but sometimes there's no warning at all. Some drivers report it resolves after restarting; others face persistent loss even after software updates or connector replacement.
More alarming are cases where power steering failure occurs alongside simultaneous failures of ABS brakes, airbags, lane assist, and traction control. Owners describe the entire dashboard lighting up with warnings, then the engine shuts down while they're still moving. Brakes become stiff and nearly unresponsive, requiring multiple freeway exits to slow down. These cascading failures put occupants at serious risk.
A few owners report the airbag center pad detaching from the steering wheel, dangling and interfering with turning. One crash involved airbag non-deployment. Steering wheel shuddering and looseness occur without warning lights. Suspension clicking and grinding noises, along with severe tire wear within 3,000 miles, suggest front-end instability.
Battery and charging system faults stranded owners within days of purchase. Gear shifts jam, vehicles stall at highway speed and won't restart, and electrical gremlins trigger "Service Charging System" warnings. Dealers struggle to diagnose; some say "no trouble found" even when failures occur during service visits. Multiple owners report dealerships telling them Stellantis has no fix for known codes like B273C-00. Recalls for steering and suspension exist but parts remain unavailable for 10 months or longer in some cases.
Same Jeep Grand Cherokee steering reports on nearby years: 2020 · 2021 · 2022
Complete or partial loss of power steering assist, making the steering wheel extremely hard or impossible to turn. Occurs intermittently or persistently, sometimes with no warning. In severe cases, owners report having to use extreme force to turn the wheel while driving at highway speeds. Often accompanied by 'Power Steering Unavailable' warning messages. Some cases resolve after power cycling the vehicle; others persist until service or replacement of steering components.
When: Variable—occurs during normal driving, on highways at 65-70 mph, while exiting driveways, reversing from parking spots, and during lane changes. Mileage varies from under 3,500 miles to 70,000+ miles.
Symptoms owners cite: Steering wheel becomes extremely hard to turn; Power steering assist cuts out completely; 'Power Steering Unavailable' message on dashboard; Red steering wheel icon displayed; Inability to steer vehicle with normal force; Wheel locks up while driving; Sudden loss with no prior warning; Intermittent failures that may resolve after restart
Codes mentioned: Loss of communication with power steering module, B273C-00 (Stellantis engineers aware, no fix available)
Repairs/costs cited: Rack and pinion replacement cited ($3,929.89 at one dealer); connector replacement; software updates/flashes; multiple dealership visits with no resolution in some cases. Some dealers unable to recreate issue or find root cause.
Recalls/TSBs owners mention: Recalls 23V352000 (Steering), 24V132000 (Suspension, Steering); parts unavailable for extended periods (10 months noted in one case, two parts per week distribution). Stellantis acknowledged issues in some cases but stated no fix available. FCA agreed to repurchase under Mass Lemon Law in at least one case.
Multiple vehicle systems fail simultaneously during a single event: power steering loss, ABS/brake system failure, airbag system disabled, lane assistance unavailable, blind spot monitoring unavailable, traction control disabled, collision warning disabled, SOS calling unavailable, engine shutoff. Owners describe dashboard lighting up with numerous warning messages. In at least one documented case, the entire electrical system shut down (red turtle event). These multi-system failures create a hazardous situation where drivers lose steering, braking, and collision-avoidance capability at the same time.
When: While driving on freeways, during normal operation, while reversing out of parking spots. One event at approximately 70 mph on interstate. Another while crossing intersection. Some events occur within days of purchase.
Symptoms owners cite: Multiple warning lights illuminate simultaneously; Power steering disabled along with ABS/brakes; Airbag system disabled; Lane assist and blind spot monitoring unavailable; Engine shuts down or stalls while driving; Brake pedal becomes extremely stiff; Seatbelt warning bells activating without cause; Emergency lights unresponsive; Entire electrical system breakdown; Vehicle continues to shut off intermittently; Vehicle becomes undriveable
Codes mentioned: Loss of communication with body control module, Battery/charging system codes reported
Repairs/costs cited: Connector replacement; full system reset; electrical system overhaul; secondary battery replacement in one case. Some vehicles remain unfixed after over three weeks at dealership. One owner states vehicle still not fixed after extended service period.
Recalls/TSBs owners mention: Recalls mentioned: 24V199000 (Air Bags, Steering); 25V576000, 25V741000 (Electrical System). Dealers reported inability to inspect due to staffing. One case agreed to repurchase under lemon law.
Steering wheel structural failures, including the airbag cover/center pad coming completely off the wheel. One owner reported the middle part of the steering wheel where the airbag is located detaching and dangling, nearly causing a collision when it interfered with turning. Another case involved failure of airbag deployment during a crash impact. No warning before detachment.
When: Occurs without warning during normal operation. One case in first month of lease ownership.
Symptoms owners cite: Airbag cover/center pad detaches from steering wheel; Steering wheel cover dangling; Steering wheel interference when turning; Wires caught in steering wheel after detachment; Airbag fails to deploy in crash (side impact and driver airbag non-deployment noted); No prior warning of failure
Repairs/costs cited: Steering wheel assembly replacement or repair. One dealer attempting repair while vehicle at service.
Recalls/TSBs owners mention: Recall 24V199000 (Air Bags, Steering). Owners note multiple unresolved recalls exist on vehicle.
Steering wheel exhibits intermittent shuddering, looseness, or vibration during normal operation. One lessee reported loose steering wheel that shudders intermittently while driving. Another owner reported metal-like grinding noise when stopping and shutting off. Grinding and clicking noises related to steering/suspension reported when hitting bumps or steering to the right.
When: Intermittently during driving; when hitting bumps; when steering right; when stopping. No warning lights in some cases.
Symptoms owners cite: Steering wheel shudders intermittently; Steering wheel feels loose; Metal grinding noise when stopping; Clicking noise when hitting bumps; Clicking noise when steering right; No warning lights illuminated
Repairs/costs cited: Recall repair not yet available (24V132000); detachable sway bar replacement; front control arm replacement; suspension component replacement. One owner reports replacing sway bar three times, plus front control arms, brackets, rear suspension, front airbag suspension over nearly 3 years with persistent issue.
Recalls/TSBs owners mention: Recall 24V132000 (Suspension, Steering) issued but parts unavailable. Manufacturer exceeding reasonable repair timeline.
Vehicle stalls, loses propulsion, or becomes unable to restart while driving or at rest. One owner experienced total electrical shutdown at highway speed (red turtle event) leaving vehicle unable to restart. Another case involved gear shift disengaging and becoming unresponsive while vehicle was in motion. Battery failures and electrical gremlins reported within days of purchase causing stranding.
When: While driving at highway speed (70 mph reported); while exiting driveway; while in park; within days of vehicle purchase.
Symptoms owners cite: Vehicle stalls unexpectedly; Complete loss of propulsion; Engine shuts off while driving; Vehicle will not restart; Gear shift becomes unresponsive; Gear shift disengages while driving; Total electrical system shutdown; Battery warning light and charging system warning
Codes mentioned: Service Charging System warning, Check engine light
Repairs/costs cited: Battery replacement; full electrical system evaluation; connector replacement; system resets. Some vehicles remain unfixed.
Recalls/TSBs owners mention: Recalls 25V576000, 25V741000 (Electrical System). Dealer stated battery was issue, not hybrid/charging system in one case.
Severe and abnormal tire wear develops within 3,000 miles of operation, rendering tires unsafe for highway use. Independent tire inspections indicate irregular tread pattern consistent with suspension or front-end control arm failure. Tire wear pattern suggests steering or suspension instability issue.
When: Within approximately 3,000 miles of operation.
Symptoms owners cite: Severe abnormal tire tread wear; Irregular tread pattern; Tires unsafe for highway use; Intermittent electrical issues noted alongside; Suspension instability suspected
Repairs/costs cited: Vehicle towed to dealership; photographic documentation preserved by owner. Suspected control arm failure.
Recalls/TSBs owners mention: Owner reports prior written notice of suspension concerns delivered to manufacturer October 2025. Internal manufacturer report confirmed alignment with previous buyback history.
Synthesized from 38 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.
Power steering light came on and I took my 2023 Jeep Grand Cherokee (3.6L) to Cape Coral Chrysler Jeep Ram and they said it would be $3929.89 to fix for me. Replace Steering Rack and Pinion. This is a SAFELY ISSUE and I feel I should have to pay that much to fix a 2023!!!
Vehicle Purchased 05/27/2025 6/6/2025 - 9 days after purchasing the vehicle i was left stranded in the parking lot due to the battery issues. The vehicle showed a warning stating to "Service Charging System" and the entire system locked out and the vehicle was towed to to the dealer for evaluation and was there for over a week. When I received the car back they stated it was just the battery and…
It's a meaningful issue. 38 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $700.
Based on the 38 complaints filed, steering issues most often appear around 20,300 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
Independent shops typically charge around $700 for steering repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Yes — 1 active recall(s) cover steering issues on this vehicle. Recall fixes are always free regardless of mileage or warranty status. Use the VIN decoder at the top of the page to check if your specific vehicle is affected.