FRT DOOR HINGE - DOOR CHECK If the front door check strap physically breaks or cracks, please call FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please take pictures of the broken part and email the pictures to FCA Redacted Content.
full bulletin at NHTSA ↗2023 Jeep Wrangler cruise control problems
severe Owners of the 2023 Jeep Wrangler have filed 10 NHTSA complaints about the cruise control at roughly $600 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See cruise control across all vehicles →
Complaints
10
Recalls
0
Avg fix
$600
| Model year | cruise control complaints |
|---|---|
| 2020 Wrangler | 4 |
| 2021 Wrangler | 7 |
| 2022 Wrangler | 9 |
| 2023 Wrangler (this page) | 10 |
1crash
2injuries
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering cruise control on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
ERG Hydraulic Tensioner Before replacing any FEAD components, please check FEAD belt layout as per the engine sales code. Customer complaint may include a noise from under the hood described as a squeal, screech, squeak, chirp or belt-related noise and/or noisy tensioner/pulley. Please refer to SOL# S2309000007.
full bulletin at NHTSA ↗Corrosion on Door, Hood And/or Swing Gate Hinges Corrosion found on the door, hood and/or swing gate hinge(s). This bulletin involves inspecting and replacing any hinge exhibiting corrosion. The replacement hinge is equipped with a Zinc shim (Fig. 1) .Zinc Shim
full bulletin at NHTSA ↗Corrosion on Door, Hood And/or Swing Gate Hinges Corrosion found on the door, hood and/or swing gate hinge(s). This bulletin involves inspecting and replacing any hinge exhibiting corrosion. The replacement hinge is equipped with a Zinc shim (Fig. 1) .Zinc Shim
full bulletin at NHTSA ↗Corrosion on Door hood Swing Gate Hinges Corrosion found on the door, hood and/or swing gate hinge(s). This bulletin involves inspecting and replacing any hinge exhibiting corrosion. The replacement hinge is equipped with a Zinc shim. (Fig. 1) .Zinc Shim
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2023 Jeep Wrangler, particularly the 4xe plug-in hybrid models, is generating a cluster of critical drivability failures. The most common complaint is sudden loss of all motive power while driving—owners lose engine power on highways at 60–70 mph and must coast to the shoulder, then restart the vehicle to recover function. Warning messages like "Service Charging System" and "Shift to P to Start" accompany these events, which owners report happening repeatedly despite multiple dealer visits.
A second serious pattern is uncontrolled acceleration: one owner's vehicle accelerated on its own after shifting to Drive, and when the owner tried to brake or steer, both pedal and wheel were unresponsive; the crash deployed airbags and injured both occupants.
Plug-in hybrid owners also report severe acceleration hesitation—when the engine light is on, pushing the throttle produces no response for 15–30 seconds, or the engine fails to start at all, forcing pulls to the highway shoulder. Post-battery-recall, some owners describe sluggish electric power delivery, abrupt surging when the electric motor switches to gasoline, and loss of steering feel or braking response.
One owner's vehicle entered limp mode (5–10 mph max speed, stiff steering, hard brakes) repeatedly, even after a dealership held it for 24 days. Another reports the gauge cluster freezing while driving.
Dealers consistently say they cannot reproduce these issues, yet error codes appear during inspection and problems recur within hours of pickup.
Failure modes owners describe
Loss of Motive Power / Power Dropout
Vehicle suddenly loses all engine/drivetrain power while driving, forcing driver to coast to safety and perform a restart. Most common in plug-in hybrid (4xe) models after battery-related recalls. Accompanied by warning messages ('Service Charging System,' 'Shift to P to Start,' 'Service Transmission') and flashing gear indicator.
When: While driving highway and city streets; reports cite 40-70 mph. One incident at 1,025 miles.
Symptoms owners cite: Complete loss of power while driving; Inability to accelerate; Warning lights and messages appearing; Flashing 'D' on gear shifter or blinking like park assist; Vehicle coasting to stop; Forced restart required to regain function
Repairs/costs cited: Dealers unable to replicate issue. Battery recall attempted but could not be completed in one case. Issue persists post-recall in some vehicles.
Recalls/TSBs owners mention: Battery recall (incomplete in at least one vehicle); TSB or service campaign addressing 'loss of motive power' appears to be under investigation by NHTSA.
Engine Surging / Lurching on Acceleration
Vehicle surges or lurches, especially during acceleration or mode transitions. In plug-in hybrids, surging occurs when electric motor transitions to gasoline engine or electric power fails abruptly. Reported to occur before near-stall events and during freeway merges, creating sudden power changes.
When: During acceleration, highway driving, freeway merges. One report notes increase after motive power recall service.
Symptoms owners cite: Sudden surging sensation; Lurching during acceleration; Sluggish acceleration followed by abrupt power delivery; Electric-to-gas engine transition not smooth; Loss of control risk during merges
Repairs/costs cited: Reported to dealer three or more times; not resolved after service visit.
Recalls/TSBs owners mention: Complaint filed; potential connection to post-recall behavior.
Sudden Unintended Acceleration
Vehicle accelerates on its own after shifting to Drive, with both steering and braking becoming unresponsive. Resulted in collision with parked vehicle and concrete pillar; airbags deployed. Low-mileage incident (1,025 miles).
When: 1,025 miles; occurred when shifting from Reverse to Drive in parking area.
Symptoms owners cite: Sudden acceleration without driver input; Steering wheel unresponsive; Brake pedal unresponsive; Loss of vehicle control; Airbag deployment
Repairs/costs cited: Vehicle not repaired; independent mechanic unable to diagnose.
Recalls/TSBs owners mention: No manufacturer notification; incident resulted in injuries requiring hospital treatment.
Severe Acceleration Hesitation / Engine Not Engaging
Engine light cycles on and off; when on, severe acceleration loss occurs. Pushing throttle results in speed dropping to 3-5 mph or stopping entirely. Engine takes 15-30 seconds to engage when foot held on gas, or fails to restart at all, forcing driver to pull over on highway.
When: Intermittent; engine light mostly on.
Symptoms owners cite: Engine light on/off cycle; Major acceleration difficulty when light is on; Speed dropping to 3-5 mph on full throttle; Complete loss of speed; 15-30 second delay for engine engagement; Engine failure to restart in some cases; Vehicle pulled over to shoulder during live traffic
Repairs/costs cited: Four dealer visits; issue not found despite owner video evidence. Vehicle taken into dealership for extended investigation; long-term rental provided.
Recalls/TSBs owners mention: Jeep retained vehicle for investigation; long-term rental offered.
Transmission / Drivetrain Limp Mode with Braking and Steering Issues
Vehicle enters limp mode with severe speed reduction (5-10 mph), stiff steering, and hard braking during highway and city driving. Accompanied by multiple warning messages. Issue cannot be replicated by dealership but error codes appear during inspection. One dealership retained vehicle 24 days; problem recurred within 24 hours of pickup.
When: After 6-7 dealership visits; incidents on highway at 65-70 mph and during heavy traffic.
Symptoms owners cite: Speed reduction to 5-10 mph; Stiff steering wheel; Hard brakes; Warning messages: 'Engine Light,' 'Service Transmission,' 'Brake is Not On' (even in Park); Multiple recurring episodes
Repairs/costs cited: Diagnosed as 'grounding' issue by one dealership. Not resolved after 24-day service and multiple repair attempts.
Recalls/TSBs owners mention: Jeep Wave cases filed (four); buyback request denied three times. Vehicle remains under warranty investigation.
Reduced Electric Motor Power / Sluggish Hybrid Performance
Post-battery-recall, electric motor (on 4xe plug-in hybrid) exhibits reduced power output compared to pre-recall operation. Acceleration sluggish when electric is active, with uncertain power delivery when entering freeways or during high-demand situations.
When: Following second battery recall service.
Symptoms owners cite: Sluggish acceleration on electric power; Reduced electric motor performance; Uncertain acceleration during freeway merges; Decreased power output versus pre-recall
Repairs/costs cited: Issue apparent after battery recall completion.
Recalls/TSBs owners mention: Battery recall performed; issue appears to be unintended consequence of recall fix.
Gauge Cluster Freezing
Instrument cluster display freezes intermittently while driving, creating safety concern for driver.
When: Intermittent events.
Symptoms owners cite: Gauge cluster freezes; Loss of instrument readout during operation
Shaking / Veering and Random Screen Behavior
Vehicle shakes at all speeds and veers, especially if throttle is not modulated. Occurs repeatedly since purchase. On one highway incident, loud boom/thud noise preceded vehicle slowdown and screen malfunction; gear shifter 'D' displayed as blinking (park-assist mode appearance). Screen randomly switched views during incident.
When: Persistent since purchase; fourth service visit for this issue. Highway incident during speed-control operation.
Symptoms owners cite: Shaking at any speed; Violent shaking without gas modulation; Veering; Loud boom/thud sound; Unexpected slowdown; Gear shifter 'D' blinking; Random screen view switching; Warning message to stop and restart
Repairs/costs cited: Vehicle currently at dealership.
Hybrid Mode Transition Failure (Electric to Gasoline)
Plug-in hybrid fails to transition from depleted electric mode to gasoline engine while driving highway. Vehicle loses ability to accelerate with warnings and flashing gear indicator. Driver able to coast to breakdown lane, restart vehicle, and regain gasoline power.
When: Highway driving at undisclosed speed when electric battery depleted.
Symptoms owners cite: Failure to switch to gasoline engine when electric depleted; Warning lights and flashing 'D' on gear shifter; Inability to accelerate; Power steering still functioning but no propulsion; Requires restart to recover gasoline mode
Repairs/costs cited: Dealer claimed unable to recreate (battery not drained during test).
Synthesized from 10 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had cruise control trouble with your 2023 Jeep Wrangler?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2023 Jeep Wrangler?
It's a meaningful issue. 10 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $600.
At what mileage does the cruise control typically fail?
Based on the 10 complaints filed, cruise control issues most often appear around 1,025 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2023/Jeep/Wrangler.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.