Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
full bulletin at NHTSA ↗2013 Chrysler Town and Country body problems
severe Owners of the 2013 Chrysler Town and Country have filed 19 NHTSA complaints about the body, typically surfacing around 52,000 miles at roughly $1,500 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See body across all vehicles →
Failure mileage
Complaints
19
Recalls
0
Avg fix
$1,500
| Model year | body complaints |
|---|---|
| 2011 Town and Country | 20 |
| 2012 Town and Country | 25 |
| 2013 Town and Country (this page) | 19 |
| 2014 Town and Country | 24 |
| 2015 Town and Country | 14 |
| 2016 Town and Country | 59 |
1crash
2injuries
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering body on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
full bulletin at NHTSA ↗Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
full bulletin at NHTSA ↗FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
full bulletin at NHTSA ↗Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners of 2013 Chrysler Town & Country minivans consistently report dangerous failures in door and liftgate systems. The sliding doors—both driver and passenger side—are the most frequent problem: they close unexpectedly on occupants, open and close on their own while the vehicle is running or parked, fail to stay locked in the open position, or refuse to open at all. Multiple owners describe the door pinch sensors not working as advertised; one owner was told the door would stop but found it would only halt with significant push-back force—insufficient to protect a child or pet. Electronic actuation fails too: key fob and dashboard button commands stop working, leaving doors stuck closed.
The hood latch is another critical failure—one owner's hood flew open at 55 mph on an expressway, shattering the windshield and causing complete loss of visibility with newborn twins aboard. An officer noted the bolts were stripped and the mechanism fully defaulted. Liftgate struts fail, causing the gate to crash down without warning and strike occupants' heads; one owner needed hospital care for whiplash. The rear spoiler breaks free and becomes a roadway projectile. Misaligned interior flooring from dealer service work also causes persistent water intrusion. A front passenger headrest airbag mechanism pops open unexpectedly at highway speed without deploying the airbag itself.
Same Chrysler Town and Country body reports on nearby years: 2011 · 2012 · 2014 · 2015 · 2016
Failure modes owners describe
Sliding door unintended closure/pinch hazard
Rear and passenger sliding doors close rapidly or independently without command, trapping occupants' limbs. Safety stop/pinch sensors fail to prevent crushing force. Owners report dogs nearly crushed, children at risk, and occupants trapped.
When: Occurs at various mileages (reported at 16K, early ownership); intermittent and recurring
Symptoms owners cite: Door closes rapidly on occupants while partially open; Door opens/closes independently while vehicle on or off; Door does not stay locked open when commanded; Insufficient pinch force to stop door with limb pressure; Buzzing sound before closure malfunction
Repairs/costs cited: Dealer replaced door latch on one vehicle (at 6K); sliding door actuator replacement cited at $700 per door
Hood latch failure/opening in motion
Hood bolts strip out and latch mechanism fails completely, causing hood to fly open at highway speed. Shatters windshield and causes loss of visibility at 55+ mph.
When: While driving expressway at 9 PM; no prior incidents reported
Symptoms owners cite: Hood flies open while driving; Hood strikes windshield with force; Windshield shatters upon impact; Complete loss of visibility
Repairs/costs cited: Bolts stripped and latch mechanism fully defaulted per officer inspection; vehicle at body shop; windshield replacement required
Recalls/TSBs owners mention: Chrysler denied responsibility despite stripped bolts and mechanism failure
Sliding door stuck or inoperable
Driver and passenger side sliding doors fail to open or become completely stuck closed. Electronic operation fails on multiple doors. Creates emergency egress hazard.
When: Various mileages from 6K to 175K
Symptoms owners cite: Door stuck closed and will not open; Door intermittently makes buzzing sound without opening; Door stops responding to key fob commands; Door stops responding to front seat button commands; Intermittent operation on both sides
Repairs/costs cited: Faulty actuator cited; $700 repair cost mentioned; door latch replacement performed on at least one vehicle
Liftgate strut failure/sudden closure
Liftgate drops without warning or controlled descent. Struts fail to support gate weight. Gate crashes down and strikes occupants' heads.
When: Occurs at 75K mileage; also reported at lower mileages during normal use
Symptoms owners cite: Liftgate crashes down suddenly; Liftgate requires increasing force to stop descent; Struts fail to hold weight; Liftgate descends and strikes head/body; Loss of controlled descent
Repairs/costs cited: Struts on liftgate failed per one owner statement; one owner required hospital visit for whiplash from head strike
Rear liftgate spoiler detachment
Rear liftgate spoiler breaks off and becomes roadway projectile at highway speed. Creates hazard for following traffic and causes banging noise before detachment.
When: While driving on local highway
Symptoms owners cite: Spoiler breaks off vehicle; Spoiler becomes airborne projectile; Banging noise on rear window before detachment
Repairs/costs cited: Not repaired; spoiler could not be safely located after ejection
Door and panel misalignment after repair
Dealer interior flooring replacement results in misaligned panels and improper door fit. Misalignment causes chronic water intrusion. Rear passenger door difficult to close.
When: After dealer service; issue persisted 22+ months
Symptoms owners cite: Interior flooring not properly aligned; Water intrusion through misaligned panels; Rear passenger side door difficult to close; Door not in proper alignment
Repairs/costs cited: Dealer replaced interior flooring but declined permanent remedy for 22 months
Recalls/TSBs owners mention: Manufacturer provided no remedy despite notification
Front passenger headrest airbag deployment failure
Front passenger headrest airbag mechanism suddenly pops open while driving at highway speed. Internal airbag does not deploy despite opening. Not covered under warranty.
When: While driving 55 mph at 52,000 miles
Symptoms owners cite: Headrest suddenly pops open; Airbag inside does not deploy; Failure at highway speed
Repairs/costs cited: Headrest requires replacement; not covered under warranty
Recalls/TSBs owners mention: No recall issued; manufacturer case 32033245; repair not covered under warranty
Sliding door will not latch open position
Rear passenger sliding door does not lock in fully open position. Door spontaneously closes or fails to remain in commanded open position, creating closure hazard during loading/unloading.
When: Early ownership; recurring across multiple units
Symptoms owners cite: Door does not fully latch when opened; Door does not remain locked open; Door closes during loading operations; Door will not stay locked
Repairs/costs cited: Multiple forum discussions cite problem with no manufacturer resolution
Synthesized from 19 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had body trouble with your 2013 Chrysler Town and Country?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the body problem on the 2013 Chrysler Town and Country?
It's a meaningful issue. 19 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $1,500.
At what mileage does the body typically fail?
Across the 10 complaints that reported odometer mileage, most body failures cluster between 16,000 and 55,000 miles, with the median around 52,000. A quarter of owners report trouble before 16,000; a quarter make it past 55,000. Maintenance history matters more than the odometer alone — this is the reported failure window, not a guarantee.
What does it cost to fix?
Independent shops typically charge around $1,500 for body repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to body?
No active recalls currently cover body issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2013/Chrysler/Town and Country.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.