Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
full bulletin at NHTSA ↗2019 Jeep Cherokee visibility problems
severe Owners of the 2019 Jeep Cherokee have filed 11 NHTSA complaints about the visibility at roughly $350 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See visibility across all vehicles →
Complaints
11
Recalls
0
Avg fix
$350
| Model year | visibility complaints |
|---|---|
| 2015 Cherokee | 4 |
| 2016 Cherokee | 8 |
| 2017 Cherokee | 3 |
| 2019 Cherokee (this page) | 11 |
| 2020 Cherokee | 4 |
1crash
1injury
What stands out
Among the 6 model years of Jeep Cherokee in our records for visibility problems, this one ranks #2 by owner-complaint volume.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering visibility on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
full bulletin at NHTSA ↗Mirror
full bulletin at NHTSA ↗A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.
full bulletin at NHTSA ↗A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
Owners report six distinct visibility and glass problems on 2019 Cherokees. The most recurring complaint is wiper-related: smudges and streaks on the driver-side windshield at eye level that don't clear when wipers return to rest. Three owners replaced wiper blades (premium and OEM), and one went through a full windshield replacement under warranty—none fixed it. Chrysler's STAR case response characterized the streaking as normal. Another owner says using wipers in rain makes visibility worse than leaving them off, even with new blades.
Separate reports describe windshield delamination at the edges causing blurring, with three late-2018-production vehicles affected. One owner's windshield sustained severe damage from a 12-inch branch impact, with glass shards entering the cabin—they claim the glass was faulty. A different owner had a windshield replaced and then experienced three chips in one month and four more in the following two months.
Two owners report sunroofs that shattered without impact—one at 70,000 miles while driving 65 MPH, hearing a popping sound; the other initially got dealer denial of responsibility. One owner had a backup camera that failed to operate at 62,000 miles, resulting in a collision, with no warning lights alerting the driver to the malfunction.
Failure modes owners describe
Windshield wiper streaking and smudging
Smudges and streaks on driver-side windshield at eye level when wipers return to rest position. Persists across multiple wiper blade replacements (including premium and OEM blades) and full windshield replacement. One owner reports using wipers makes visibility worse than not using them.
When: Ongoing since delivery (one owner reports 11/30/2018)
Symptoms owners cite: Smudges on driver-side at eye level when wipers return to rest; Streaking visible on windshield; Distorted visibility in rainy conditions; Problem worsens with minimal rainfall; Wipers ineffective at clearing view
Repairs/costs cited: Dealers replaced wiper blades (premium aftermarket, then OEM); full windshield replacement under warranty. Issues persisted after each repair attempt.
Recalls/TSBs owners mention: Chrysler STAR case 58366091 opened. Case manager response: characterized as 'characteristic for this vehicle'
Windshield delamination
Delamination visible at windshield edges causing blurring and distortion of view, reducing visibility. Reported on three separate 2019 Jeep Cherokees all produced in late 2018.
When: Multiple vehicles, late 2018 production
Symptoms owners cite: Delamination of windshield edges; Reduced visibility; Blurring and distortion of objects in view
Windshield fragility and impact damage
Windshield damaged extensively by relatively minor impact (12-inch dead branch). Owner alleges windshield was faulty given the severity of damage and internal glass shards from what should have been a low-impact event. Separate owner reports repeated windshield chips and cracks (3 in first month, 4 more in following 2 months) after one windshield replacement.
When: 3 months of ownership for repeat-damage case
Symptoms owners cite: Extensive damage from minor impact (12-inch branch); Glass shards inside vehicle; Repeated chipping and cracking despite windshield replacement; Windshield became unstable after impact
Repairs/costs cited: Owner had windshield shipped and installed after first impact. Subsequent case involved windshield replacement; additional chips and cracks followed within 2 months.
Backup camera failure
Backup camera did not function during reversing maneuver, resulting in owner striking another vehicle. Rear glass shattered on impact; rear bumper damaged. No warning lights illuminated to alert driver of camera malfunction.
When: Approximately 62,000 miles
Symptoms owners cite: Backup camera did not operate; No warning lights illuminated for camera failure; Driver unable to see behind vehicle while reversing
Repairs/costs cited: Vehicle not diagnosed or repaired; collision damage not documented for repair.
Recalls/TSBs owners mention: Manufacturer not notified
Sunroof spontaneous shattering
Sunroof shattered without any impact while vehicle was being driven at highway speed (65 MPH). Owner heard abnormal popping sound before discovering shattered glass. Separate complaint mentions 'exploding sunroof' with dealer denying responsibility.
When: Approximately 70,000 miles for one case
Symptoms owners cite: Sunroof shattered without impact; Abnormal popping sound from vehicle; Sudden glass failure at highway speed
Repairs/costs cited: Dealer contacted but vehicle not brought in for diagnosis or repair. Owner directed to insurance company.
Recalls/TSBs owners mention: Manufacturer not notified in one case; in second case, dealer denied responsibility
Wiper blade separation or failure
Wiper blade came apart or failed abruptly in rainy conditions. Driver-side wiper appeared to bend and separate from mechanism, requiring emergency blade replacement at gas station to safely operate vehicle.
When: At 26,000 miles
Symptoms owners cite: Wiper blade bent or separated during operation; Wiper blade torn or came off; Loss of windshield clearing ability on driver side; Safety concern during active rainfall
Repairs/costs cited: Wiper blades replaced at O'Reilly's; however, problem persisted after replacement.
Synthesized from 11 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had visibility trouble with your 2019 Jeep Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the visibility problem on the 2019 Jeep Cherokee?
It's a meaningful issue. 11 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $350.
At what mileage does the visibility typically fail?
Based on the 11 complaints filed, visibility issues most often appear around 28,200 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $350 for visibility repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to visibility?
No active recalls currently cover visibility issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2019/Jeep/Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.