Mirror
full bulletin at NHTSA ↗2020 Jeep Cherokee visibility problems
moderate Owners of the 2020 Jeep Cherokee have filed 4 NHTSA complaints about the visibility at roughly $350 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See visibility across all vehicles →
Complaints
4
Recalls
0
Avg fix
$350
| Model year | visibility complaints |
|---|---|
| 2016 Cherokee | 8 |
| 2017 Cherokee | 3 |
| 2019 Cherokee | 11 |
| 2020 Cherokee (this page) | 4 |
When does it fail?
Of the 4 visibility complaints filed for the 2020 Jeep Cherokee, here's the actual mileage breakdown — failures cluster heaviest at 0-25,000 mi.
0-25k
25-50k
50-75k
75-100k
100-125k
125-150k
150k+
Each bar shows the share of total complaints filed at that mileage range. Peak failure window highlighted. Some owners report problems earlier; some make it well past 150,000 miles symptom-free. Maintenance habits and driving conditions shift the curve as much as mileage alone.
What stands out
No new NHTSA visibility complaint has been filed on this vehicle in over 5 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering visibility on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
full bulletin at NHTSA ↗Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
full bulletin at NHTSA ↗A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.
full bulletin at NHTSA ↗A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 1 most recent
Tl* the contact owns a 2020 Jeep cherokee. The contact stated that while driving at an undisclosed speed, the rear windshield exploded without warning. The vehicle was not diagnosed. Neither the manufacturer nor an authorized dealer were notified of the failure. The failure mileage was approximately 3,200. The VIN was not available.
Had visibility trouble with your 2020 Jeep Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the visibility problem on the 2020 Jeep Cherokee?
It's a documented issue but not catastrophic. 4 complaints have been filed. Repairs average $350 and most owners catch it before it causes a breakdown.
At what mileage does the visibility typically fail?
Based on the 4 complaints filed, visibility issues most often appear around 30,567 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $350 for visibility repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to visibility?
No active recalls currently cover visibility issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Jeep/Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.