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The 2020 Jeep Cherokee has 264 NHTSA owner complaints and 1 active recall campaign on file. Here's the breakdown — what's serious, what's noise, and what a working mechanic would actually do about it.
The 2020 Jeep Cherokee has 264 NHTSA owner complaints and 1 recall on file (U.S. federal records, as of July 2026). The most-reported system is powertrain at 138 complaints, typically surfacing around 58,640 miles (~$2,500 to repair). Source: NHTSA Office of Defects Investigation.
| Model year | Owner complaints | Recalls |
|---|---|---|
| 2017 Cherokee | 1,325 | 3 |
| 2018 Cherokee | 679 | 4 |
| 2019 Cherokee | 1,596 | 9 |
| 2020 Cherokee (this page) | 264 | 1 |
| 2021 Cherokee | 138 | 2 |
| 2022 Cherokee | 46 | 2 |
| 2023 Cherokee | 3 | 1 |
Solid reliability overall. Common issues are concentrated in a few systems.
Worth owning if you verify the specific issues below before you buy.
Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.
Driver-assist features on the tested model: Electronic stability control: Standard · Forward collision warning: Optional · Lane departure warning: Optional
Source: NHTSA New Car Assessment Program — tested configuration: 2020 Jeep Cherokee SUV 4WD. Stars rate crash protection in NHTSA's tests, not overall reliability — see the owner-complaint data below for what actually goes wrong.
Here's what this model is known to do — so you can inspect for it, price it in, or make the seller fix it before you sign.
⚠ The one to take seriously: steering is flagged severe on this model , showing up around 26,941 mi. Inspect it closely on a test drive.
Run the VIN from the listing — 1 active recall on this model. Recall repairs are always free.
Verdict for buyers: 7.2/10 model. The priciest documented failure is engine (~$3,100) — get the seller's service records for it or inspect closely. Otherwise an average-risk used buy at a fair price.
We tell you what this model is known for and what to inspect — a vehicle-history report tells you what this exact car has been through. Smart buyers get both.
See the full pre-purchase inspection checklist →A noise, a warning light, a repair quote, "should I buy this?" — get an answer grounded in this vehicle's actual NHTSA record, not generic advice.
Answers use this vehicle's NHTSA complaint & recall record — owner-reported and unverified, not a diagnosis. Verify anything safety-critical with a mechanic.
There is something wrong with my front, driver side electric break. When I at the speed about 40 mph or bumping road the break is not working. And some thin it making noise l, look like it is engaged by itself. The problem started when the car only 26500 miles but the dealer…
While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s factory “Snow Mode.” Immediately thereafter, the vehicle experienced a sudden loss of power and loss of steering control. The driver was forced to pull off the I79 interstate in…
This 2020 jeep cherokee altitude burns close to 3 quarts of oil. I have 26000 miles on it. I havent received any recalls or notice from dodge/crysler dealer. This is ridiculous
My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months pregnant and this was mortifying for me. I lost all power moving forward and could not accelerate. My RPMS would near red-line. When I pulled on to the shoulder, while trying to not…
Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
A loss of steering control increases the risk of a crash.
Mostly yes. With a reliability score of 7.2 out of 10 based on 264 owner complaints filed with NHTSA, the 2020 Jeep Cherokee is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.
The 2020 Jeep Cherokee is acceptable, with specific caveats. Worth owning if you verify the specific issues below before you buy. The record behind that call: Reliability score 7.2/10 — around the segment average; 1 recall campaign on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.
Inspect the powertrain first — it's the most-reported issue on this model, with 138 owner complaints filed. Typical failure occurs around 58,640 miles. Average repair cost runs about $2,500 at an independent shop. Also confirm any open recalls have been completed by running the VIN, and ask for service records covering the problem areas listed above.
It scores 7.2 out of 10 on our NHTSA-based read of 264 owner complaints. The main thing to watch is powertrain. Typical failure occurs around 58,640 miles. Priced fairly and clean on inspection, it's a reasonable used buy. Our data covers what this model is known for — pair it with a vehicle-history report on the VIN to see what that specific car has been through.
Based on NHTSA records, the most-reported issue is powertrain, with 138 complaints filed. Typical failure occurs around 58,640 miles. Average repair cost runs about $2,500 at an independent shop.
The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Typical failure occurs around 58,640 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 264 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.