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ProblemsByVin File / 2020-JEEP-CHEROKEE
2020 · jeep

jeep Cherokee problems

1 safety recall. 231 owner complaints. We mapped every trouble spot before you sign the papers.

0 5 10
Reliability score
7.2 / 10

Solid reliability overall. Common issues are concentrated in a few systems.

0
Critical
1
Severe
0
Moderate

Top trouble spots 8 categories with 3+ complaints

powertrain
118 reports · avg $2,500
moderate
electrical
20 reports · avg $850
moderate
engine
17 reports · avg $3,100
severe
steering
15 reports · avg $700
severe
brakes
10 reports · avg $450
severe
airbags
6 reports · avg $1,100
severe
suspension
5 reports · avg $900
moderate
cruise control
3 reports · avg $600
moderate

What owners are saying recent NHTSA-filed complaints · verbatim

2020 Cherokee · suspension
There is something wrong with my front, driver side electric break. When I at the speed about 40 mph or bumping road the break is not working. And some thin it making noise l, look like it is engaged by itself. The problem started when the car only 26500 miles but the dealer…
12/31/2023 · NHTSA ODI #11562812.0
2020 Cherokee · other
PTU failure needs replacements... 4k to fix. Safety issue and should be a recall.
12/30/2025 · NHTSA ODI #11707889.0
2020 Cherokee · powertrain
While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s factory “Snow Mode.” Immediately thereafter, the vehicle experienced a sudden loss of power and loss of steering control. The driver was forced to pull off the I79 interstate in…
12/29/2025 · NHTSA ODI #11707545.0
2020 Cherokee · engine
This 2020 jeep cherokee altitude burns close to 3 quarts of oil. I have 26000 miles on it. I havent received any recalls or notice from dodge/crysler dealer. This is ridiculous
12/29/2022 · NHTSA ODI #11499465.0

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

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Active recalls showing 1 of 1

severe NHTSA 19V637000 29/08/2019

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles

A loss of steering control increases the risk of a crash.

Fix: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Common questions

Is the 2020 Jeep Cherokee reliable?

Mostly yes. With a reliability score of 7.2 out of 10 based on 231 owner complaints filed with NHTSA, the 2020 Jeep Cherokee is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.

What's the most common problem on the 2020 Jeep Cherokee?

Based on NHTSA records, the most-reported issue is powertrain, with 118 complaints filed. Average repair cost runs about $2,500 at an independent shop.

What's the most expensive thing that goes wrong?

The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my Jeep Cherokee has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2020 Jeep Cherokee?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 231 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans aren't always better value.

Related vehicles

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 18 hours ago. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with jeep. Some links on this page are affiliate links and we may earn a commission if you complete a quote or purchase.
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