I was slowly backing into a driveway when the Jeep grand cherokee suddenly accelerated on its own. I repeatedly hit the brake pedal but the Jeep wouldn't stop; instead it kept going faster. It smashed into the garage door and the brick wall of the garage, demolishing them. The Jeep was brand new with only 500 miles driven, and it was equipped with a complete safety package that should have…
2020 Jeep Grand Cherokee cruise control problems
severe 7 complaints filed with NHTSA · avg repair $600 · see cruise control across all vehicles →
Complaints
7
Recalls
0
Avg fix
$600
4crashes
What stands out
No new NHTSA cruise control complaint has been filed on this vehicle in over 6 years — the issue may be aging out of the active population.
What owners are reporting 1 most recent
Had cruise control trouble with your 2020 Jeep Grand Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2020 Jeep Grand Cherokee?
It's a meaningful issue. 7 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $600.
At what mileage does the cruise control typically fail?
Based on the 7 complaints filed, cruise control issues most often appear around 33,633 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Jeep/Grand Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.