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full bulletin at NHTSA ↗2020 Jeep Grand Cherokee cruise control problems
severe Owners of the 2020 Jeep Grand Cherokee have filed 7 NHTSA complaints about the cruise control at roughly $600 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See cruise control across all vehicles →
Complaints
7
Recalls
0
Avg fix
$600
| Model year | cruise control complaints |
|---|---|
| 2016 Grand Cherokee | 10 |
| 2017 Grand Cherokee | 10 |
| 2018 Grand Cherokee | 13 |
| 2019 Grand Cherokee | 7 |
| 2020 Grand Cherokee (this page) | 7 |
| 2021 Grand Cherokee | 6 |
| 2022 Grand Cherokee | 10 |
| 2023 Grand Cherokee | 7 |
| 2024 Grand Cherokee | 5 |
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What stands out
No new NHTSA cruise control complaint has been filed on this vehicle in over 6 years — the issue may be aging out of the active population.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering cruise control on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
full bulletin at NHTSA ↗MOLDING, Wheel Flare, Quarter Panel (Wide wheel flares) If you have a Jeep Grand Cherokee Summit, SRT, Trackhawk or Limited X with wide flares that are loose appearing or poor fitting, please document the VIN and provide the following information: 1.) Take image of customer concern - Highlighting flare adhesive surface location where the misaligned/loose/delamination condition is found with respect to the door or body. 2.) Email images of concerns to FCA Redacted Content For additional questions, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
full bulletin at NHTSA ↗MOLDING, Wheel Flare, Quarter Panel (Wide wheel flares) If you have a Jeep Grand Cherokee Summit, SRT, Trackhawk or Limited X with wide flares that are loose appearing or poor fitting, please document the VIN and provide the following information: 1.) Take image of customer concern - Highlighting flare adhesive surface location where the misaligned/loose/delamination condition is found with respect to the door or body. 2.) Email images of concerns to FCA Redacted Content For additional questions, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
full bulletin at NHTSA ↗The Liftgate Latch Sticks Will Not Open, Close, Or Hard To Close Manually
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
What owners are reporting 1 most recent
I was slowly backing into a driveway when the Jeep grand cherokee suddenly accelerated on its own. I repeatedly hit the brake pedal but the Jeep wouldn't stop; instead it kept going faster. It smashed into the garage door and the brick wall of the garage, demolishing them. The Jeep was brand new with only 500 miles driven, and it was equipped with a complete safety package that should have…
Had cruise control trouble with your 2020 Jeep Grand Cherokee?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the cruise control problem on the 2020 Jeep Grand Cherokee?
It's a meaningful issue. 7 complaints have been filed and the failure mode causes operational problems for owners. Repairs average $600.
At what mileage does the cruise control typically fail?
Based on the 7 complaints filed, cruise control issues most often appear around 33,633 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $600 for cruise control repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to cruise control?
No active recalls currently cover cruise control issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2020/Jeep/Grand Cherokee.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.