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ProblemsByVin File / 2020-KIA-SOUL NHTSA data synced 1 day ago
Kia

2020 Kia Soul problems

The 2020 Kia Soul has 365 NHTSA owner complaints and 1 active recall campaign on file. Here's the breakdown — what's serious, what's noise, and what a working mechanic would actually do about it.

The 2020 Kia Soul has 365 NHTSA owner complaints and 1 recall on file (U.S. federal records, as of August 2026). The most-reported system is engine at 169 complaints, typically surfacing around 55,936 miles (~$3,100 to repair). Source: NHTSA Office of Defects Investigation.

Kia Soul owner complaints by model year
Model yearOwner complaintsRecalls
2017 Soul 270 1
2018 Soul 212 1
2019 Soul 134 1
2020 Soul (this page) 365 1
2021 Soul 222 2
2022 Soul 88 1
2023 Soul 48 4
2020 Kia Soul
Photo: Kevauto / Wikimedia Commons, CC BY-SA 4.0 · representative photo of the Kia Soul
0 5 10
Reliability score
7.0 / 10

Solid reliability overall. Common issues are concentrated in a few systems.

0
Critical
1
Severe
0
Moderate
Should you avoid this 2020 Soul?
Acceptable — with caveats

Worth owning if you verify the specific issues below before you buy.

Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.

NHTSA crash-test safety ratings 4 / 5 overall

Overall 4/5
Frontal crash 4/5
Side crash 5/5
Rollover 4/5

Driver-assist features on the tested model: Electronic stability control: Standard · Forward collision warning: Optional · Lane departure warning: Optional

Source: NHTSA New Car Assessment Program — tested configuration: 2020 Kia Soul SUV FWD. Stars rate crash protection in NHTSA's tests, not overall reliability — see the owner-complaint data below for what actually goes wrong.

Buying a used 2020 Kia Soul? Check these first

Here's what this model is known to do — so you can inspect for it, price it in, or make the seller fix it before you sign.

What to inspect on this specific car

⚠ The one to take seriously: electrical is flagged critical on this model , showing up around 45,012 mi. Inspect it closely on a test drive.

Recalls to confirm are done

Run the VIN from the listing — 1 active recall on this model. Recall repairs are always free.

Verdict for buyers: 7.0/10 model. The priciest documented failure is engine (~$3,100) — get the seller's service records for it or inspect closely. Otherwise an average-risk used buy at a fair price.

We tell you what this model is known for and what to inspect — a vehicle-history report tells you what this exact car has been through. Smart buyers get both.

See the full pre-purchase inspection checklist →
✦ Ask the data · AI

Ask anything about your 2020 Kia Soul

A noise, a warning light, a repair quote, "should I buy this?" — get an answer grounded in this vehicle's actual NHTSA record, not generic advice.

Dash light, leak, worn part — snap it and we'll read it against this car's record.

Answers use this vehicle's NHTSA complaint & recall record — owner-reported and unverified, not a diagnosis. Verify anything safety-critical with a mechanic.

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<iframe src="https://problemsbyvin.com/embed/reliability/2020-kia-soul/" width="100%" height="340" style="border:1px solid #e2e8f0;border-radius:8px;max-width:640px" title="2020 Kia Soul reliability snapshot" loading="lazy"></iframe> <p style="font:12px/1.5 system-ui,sans-serif;color:#64748b;max-width:640px;margin:6px 0 0">Source: <a href="https://problemsbyvin.com/2020-kia-soul/" style="color:#b8540a;font-weight:600">2020 Kia Soul reliability snapshot — ProblemsByVin</a></p>

Stories from the shop

The 2020 Soul is a sensible, cheap, low-risk used car — but two things are worth getting straight, because the internet panic about Kia engines doesn’t apply here the way people assume.

It’s not the Theta

The non-turbo 2020 Soul runs the 2.0L Nu engine. That is not the Theta II that put Kia near the top of our worst-platforms list. The Nu is a plain, durable engine with no rod-bearing or fire history. The Soul is not on our list anywhere. Trim (X-Line, etc.) is cosmetic and changes nothing mechanical.

The 2020 shows a slightly elevated complaint count (~340) only because it’s the first year of the third-gen redesign — mostly minor electronics/infotainment teething. It settles fast (2021: ~200, 2022: ~82).

The real watch item: the IVT

The 2020 Soul’s automatic is Kia’s IVT — a CVT-type transmission. It’s been more reliable than the Jatco CVT that sits at number ten on our list, but it’s still a CVT, and dealers will tell you the fluid is “lifetime.” It isn’t. That’s how CVTs die.

  • Service the IVT fluid on a real schedule (drain-and-fill, correct Kia spec)
  • On the test drive, confirm no shudder/hesitation pulling away from a stop
  • Trans-fluid service records are the green flag

Should you buy one?

Yes — engine’s a non-issue, the first-year bump is minor, just respect the CVT and don’t believe the “sealed for life” line. A 2020 Soul non-turbo with documented IVT service is a genuinely sensible, low-cost used car. On a vehicle this cheap to run, the warranty calculator will often say skip — and that’s the honest answer.

— Mark Driver

Top trouble spots 8 categories with 3+ complaints

engine
169 reports · fails ~55,936 mi · avg $3,100
moderate
powertrain
87 reports · fails ~13,636 mi · avg $2,500
moderate
electrical
21 reports · fails ~45,012 mi · avg $850
critical
steering
16 reports · fails ~45,077 mi · avg $700
moderate
body
6 reports · avg $1,500
moderate
cruise control
6 reports · fails ~51,501 mi · avg $600
severe
brakes
5 reports · fails ~22,500 mi · avg $450
severe
lighting
5 reports · fails ~14,033 mi · avg $250
moderate
Buyer's checklist
Going to look at one? Use the pre-purchase inspection list.
Generated from this 2020 Soul's actual NHTSA complaint history — every item points at a documented failure pattern on this exact vehicle, not generic walkaround filler.
See the checklist ->
Honest Calculator
Should you buy an extended warranty on this 2020 Soul?
We pulled the math: risk-weighted exposure, typical contract cost, and our verdict on whether coverage pencils out for this specific vehicle.
See the calculator ->

What owners are saying recent NHTSA-filed complaints · verbatim

2020 Soul · engine
Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when…
2020 Soul · powertrain
I purchased this car new with approximately 50 miles on it. On day 34, while driving on a two lane rural road the rpms began going up and down wildly, a strong smell (which I now know is transmission) and the car would not move forward or backward. Being in an s curve with…
2020 Soul · powertrain
The problems with the KIa Sol began with the "check engine" light continuously coming on in January of 2025. Took it to the dealership twice and numerous repairs were made and the vehicle continues to malfunction. It sputters and has created a dangerous condition to drive. For…
2020 Soul · engine
I had transmission changed out in May of 23 and then in November the check engine lights starts blinking and now I need a new engine, prior to needing a new engine the car would cut off it was loud and it wasn’t taking off like it should.
View all 365 owner complaints →
Had a problem with your 2020 Kia Soul? File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

0 mi 200k mi
At 80,000 miles
Likely repair cost in next 24 months
$0

Active recalls showing 1 of 1

severe NHTSA 21V259000 April 13, 2021

Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2

A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.

Fix: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

Common questions

Is the 2020 Kia Soul reliable?

Mostly yes. With a reliability score of 7.0 out of 10 based on 365 owner complaints filed with NHTSA, the 2020 Kia Soul is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.

Should you avoid the 2020 Kia Soul?

The 2020 Kia Soul is acceptable, with specific caveats. Worth owning if you verify the specific issues below before you buy. The record behind that call: Reliability score 7.0/10 — around the segment average; 1 recall campaign on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.

What should I check before buying a used 2020 Kia Soul?

Inspect the engine first — it's the most-reported issue on this model, with 169 owner complaints filed. Typical failure occurs around 55,936 miles. Average repair cost runs about $3,100 at an independent shop. Also confirm any open recalls have been completed by running the VIN, and ask for service records covering the problem areas listed above.

Is the 2020 Kia Soul a good used car to buy?

It scores 7.0 out of 10 on our NHTSA-based read of 365 owner complaints. The main thing to watch is engine. Typical failure occurs around 55,936 miles. Priced fairly and clean on inspection, it's a reasonable used buy. Our data covers what this model is known for — pair it with a vehicle-history report on the VIN to see what that specific car has been through.

What's the most common problem on the 2020 Kia Soul?

Based on NHTSA records, the most-reported issue is engine, with 169 complaints filed. Typical failure occurs around 55,936 miles. Average repair cost runs about $3,100 at an independent shop.

What's the most expensive thing that goes wrong?

The electrical is one of the costlier repair items. Average repair cost runs about $850 at an independent shop. Typical failure occurs around 45,012 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my Kia Soul has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2020 Kia Soul?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 365 complaints on file and the costliest repair averaging $850, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.

Related

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 1 day ago. Verify the raw federal record at nhtsa.gov/vehicle/2020/Kia/Soul. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with Kia. Some links on this page are affiliate links and we may earn a commission if you complete a quote or purchase.
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