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The 2023 Chrysler Pacifica has 143 NHTSA owner complaints and 14 active recall campaigns on file. Here's the breakdown — what's serious, what's noise, and what a working mechanic would actually do about it.
The 2023 Chrysler Pacifica has 143 NHTSA owner complaints and 14 recalls on file (U.S. federal records, as of August 2026). The most-reported system is powertrain at 36 complaints, typically surfacing around 59,000 miles (~$2,500 to repair). Source: NHTSA Office of Defects Investigation.
| Model year | Owner complaints | Recalls |
|---|---|---|
| 2020 Pacifica | 164 | 5 |
| 2021 Pacifica | 354 | 7 |
| 2022 Pacifica | 198 | 10 |
| 2023 Pacifica (this page) | 143 | 14 |
| 2024 Pacifica | 38 | 11 |
| 2025 Pacifica | 23 | 8 |
| 2026 Pacifica | 8 | 3 |
Below average for the segment. Multiple systems have recurring complaints.
Repair exposure runs above average — only with money set aside and eyes open.
Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.
Driver-assist features on the tested model: Electronic stability control: Standard · Forward collision warning: Standard · Lane departure warning: Standard
Source: NHTSA New Car Assessment Program — tested configuration: 2023 Chrysler Pacifica PV FWD. Stars rate crash protection in NHTSA's tests, not overall reliability — see the owner-complaint data below for what actually goes wrong.
Here's what this model is known to do — so you can inspect for it, price it in, or make the seller fix it before you sign.
⚠ The one to take seriously: brakes is flagged severe on this model , showing up around 30,000 mi. Inspect it closely on a test drive.
Run the VIN from the listing — 14 active recalls on this model. Recall repairs are always free.
Verdict for buyers: 4.8/10 model. The priciest documented failure is engine (~$3,100) — get the seller's service records for it or inspect closely. Otherwise an average-risk used buy at a fair price.
We tell you what this model is known for and what to inspect — a vehicle-history report tells you what this exact car has been through. Smart buyers get both.
See the full pre-purchase inspection checklist →A noise, a warning light, a repair quote, "should I buy this?" — get an answer grounded in this vehicle's actual NHTSA record, not generic advice.
Answers use this vehicle's NHTSA complaint & recall record — owner-reported and unverified, not a diagnosis. Verify anything safety-critical with a mechanic.
While driving at approximately 65 mph on I-35 in moderate traffic, my vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A vague notification message appeared on the dashboard screen;…
The contact owns a 2023 Chrysler Pacifica. The contact stated that the hybrid battery became inoperable. The contact stated that the vehicle stalled and failed to exceed 30 MPH. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was…
This is the second time this happened in one week. Incident happened immediately after being sent home without repair by the dealership. Driving down the interstate, our car displayed the "Stop Safely. Vehicle will shut off soon." Red turtle light came on, and car lost all…
The front driver's side tire on my 2023 Chrysler Pacifica (77600 miles as of 12/1/25) has started making a loud rumbling sound regardless of my speed. This is happening when I turn the wheel from left to right and occurring every time I am driving. There are no warning lights on…
Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
The unintended connection may prevent the air bags from deploying, increasing the risk of injury during a crash.
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
An unsecured wheelchair can move during transit, increasing the risk of injury.
NHTSA has an open defect investigation covering this vehicle — the step that can precede a recall, not a finding of fault. RQ24004 on NHTSA →
How NHTSA investigations work, and what's open now →
It's got known weak points. With a reliability score of 4.8 out of 10 based on 143 owner complaints filed with NHTSA, the 2023 Chrysler Pacifica has a higher-than-average rate of reported issues. The areas to watch are listed above. Whether it's worth owning depends on price, condition, and how much repair exposure you can absorb.
The 2023 Chrysler Pacifica is a higher-risk ownership prospect. Repair exposure runs above average — only with money set aside and eyes open. The record behind that call: Reliability score 4.8/10 — below the segment average; 14 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.
Inspect the powertrain first — it's the most-reported issue on this model, with 36 owner complaints filed. Typical failure occurs around 59,000 miles. Average repair cost runs about $2,500 at an independent shop. Also confirm any open recalls have been completed by running the VIN, and ask for service records covering the problem areas listed above.
It scores 4.8 out of 10 on our NHTSA-based read of 143 owner complaints. The main thing to watch is powertrain. Typical failure occurs around 59,000 miles. Priced fairly and clean on inspection, it's a reasonable used buy. Our data covers what this model is known for — pair it with a vehicle-history report on the VIN to see what that specific car has been through.
Based on NHTSA records, the most-reported issue is powertrain, with 36 complaints filed. Typical failure occurs around 59,000 miles. Average repair cost runs about $2,500 at an independent shop.
The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Typical failure occurs around 59,000 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 143 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.