Certain 2020 – 2024 model year Palisade vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn rear self-leveling shock absorbers. At Hyundai, we are committed to providing vehicles of outstanding quality and value. In an effort to meet this commitment, Hyundai is extending warranty coverage for the self-leveling rear shock absorbers under this condition to 10 years / 120,000 miles (whichever occurs first) from the date of original retail delivery or date of first use and is valid for original and subsequent owners.
full bulletin at NHTSA ↗2023 Hyundai Palisade suspension problems
moderate Owners of the 2023 Hyundai Palisade have filed 23 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of August 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
Complaints
23
Recalls
0
Avg fix
$900
| Model year | suspension complaints |
|---|---|
| 2020 Palisade | 59 |
| 2021 Palisade | 30 |
| 2022 Palisade | 18 |
| 2023 Palisade (this page) | 23 |
| 2024 Palisade | 17 |
| 2025 Palisade | 8 |
What stands out
Among the 6 model years of Hyundai Palisade in our records for suspension problems, this one ranks #3 by owner-complaint volume.
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Certain Palisade (LX2) vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn self-leveling rear shock absorbers. Hyundai is extending the warranty coverage for the self-leveling rear shock absorbers to 10 years/120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Follow the procedure in the bulletin to identify the source of the noise, and if necessary, replace one or both self-leveling rear shock absorbers. Please note that for the first repair, replacement of both rear shock absorbers will be covered by this wa
full bulletin at NHTSA ↗Some Palisade (LX2) vehicles may produce noise from AWD coupling vibrations when making turns caused by a logic error with the All Wheel Drive Electronic Control Unit (AWD ECU). This bulletin provides instructions to update the AWD ECU to reduce the coupling noise.
full bulletin at NHTSA ↗Certain Palisade (LX2) vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn self-leveling rear shock absorbers. Hyundai is extending the warranty coverage for the self-leveling rear shock absorbers to 10 years/120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Follow the procedure in the bulletin to identify the source of the noise, and if necessary, replace one or both self-leveling rear shock absorbers. Please note that for the first repair, replacement of both rear shock absorbers will be covered by this wa
full bulletin at NHTSA ↗Certain Palisade (LX2) vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn self-leveling rear shock absorbers. Hyundai is extending the warranty coverage for the self-leveling rear shock absorbers to 10 years/120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Please note that any vehicles with Z12 and under 10 years/120,000 miles are covered by this TSB, even if vehicle is within original warranty of 5 years/60,000 miles.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 2023 Hyundai Palisade is experiencing widespread rear self-leveling shock absorber failures (part numbers 55367-S8BDO, 55367-S8BBO). Owners report replacement cycles of 10,000–20,000 miles, with some vehicles requiring seven or more shock replacements within the first 9–13 months of ownership. Initial failures occur as early as 5,200 miles; repeat failures are typical by 30,000–65,000 miles.
Symptoms include clunking and creaking from the rear, especially at low speeds under 30 mph and during turns, plus a rough ride with pogo-like bouncing on smooth pavement. Tire shaking and steering vibration have been reported. Cold weather worsens symptoms; the suspension feels noticeably firmer after the vehicle sits unused.
Dealers stock replacement shock parts due to constant failures and have admitted to owners that the defect exists. Hyundai replaces shocks and upper insulators under TSB 22-SS-001H, but replacement components are identical to originals and fail at similar rates. Notably, the 2026 Palisade redesigned the entire rear suspension and eliminated the self-leveling shock. One owner reported temporary loss of steering and brake control after hitting a bump, though function self-corrected. Hyundai has declined buyback requests and has not issued a recall despite model years 2020–2025 being affected.
Same Hyundai Palisade suspension reports on nearby years: 2020 · 2021 · 2022 · 2024
Failure modes owners describe
Rear Self-Leveling Shock Absorber Failure
Self-leveling rear shock absorbers fail repeatedly, often within 10,000–20,000 miles after replacement. Affects upper-trim models equipped with Nivomat shocks (part numbers 55367-S8BDO right side, 55367-S8BBO left side). Replacement parts appear identical to original components and fail at similar or accelerated rates.
When: First failure reported as early as 5,200 miles; repeat failures within 10,000–20,000 miles of replacement; generally within first 65,000 miles total
Symptoms owners cite: Clunking, clanking, creaking, popping noises from rear suspension, especially at low speeds (under 30 mph) and during turns; Rapid repetitive bouncing (pogo-ing) on smooth surfaces at 5–20 mph; Rough, unstable, unsafe ride quality; Vibrations felt through seats and steering wheel; Thumping sounds that worsen over time; Rear suspension feels firmer after periods of non-use and softens with regular driving; Symptoms worse in cold weather, improve in warm conditions; Abnormal suspension unloading behavior when weight transfers off a wheel
Repairs/costs cited: Hyundai replaces shocks and upper insulators under warranty via TSB 22-SS-001H. Owners report dealerships stock shock parts due to constant failures. Replacement parts are identical to originals. One owner reported 7–8 replacements on one vehicle within 9 months; another reported 3 replacements in 25,250 miles.
Recalls/TSBs owners mention: TSB 22-SS-001H issued for shock and upper insulator replacement. Hyundai has not issued a recall despite widespread complaints spanning model years 2020–2025. 2026 model year completely redesigned rear suspension, eliminating self-leveling shocks in favor of larger coil springs. Manufacturer declines buyback requests.
Rear Shock Mount/Strut Insulator Failure
Upper and lower shock mounts and strut insulators fail, contributing to suspension noise and instability. Often fail within the same timeframe as shock absorber failure.
When: Failures reported at mileages ranging from 4,988 miles to 32,000 miles; mounts require replacement multiple times in some cases
Symptoms owners cite: Bumping, creaking, and popping noises from rear; Clanking or banging noises, especially at low speeds and during turns; Rough ride quality; Abnormal vibrations
Repairs/costs cited: Rear shock mounts and strut insulators replaced under warranty. In one case, both were replaced in June 2025 and shocks again in July 2025, but noise returned within one month and 1,500 miles.
Recalls/TSBs owners mention: TSB 22-SS-001H included upper insulator replacement as part of shock service. Dealers acknowledge the recurring issue and stock parts due to high failure rates.
Suspension-Related Loss of Brake and Steering Control
A vehicle experienced temporary loss of braking and steering control after a suspension-related bump, with tires shaking and steering wheel vibrating. Control was regained without intervention.
When: Occurred while moving vehicle in parking garage; prior occurrence shortly after purchase (supposedly fixed by dealership)
Symptoms owners cite: Front tire shake and steering wheel vibration upon encountering a bump; Total loss of brake function (brief, self-correcting); Loss of steering control (brief, self-correcting); No warning alerts
Repairs/costs cited: Dealership made repairs for a prior similar incident. Current issue reported to collision center following recent rear passenger-side damage repair.
Synthesized from 23 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 2 most recent
I was at work and went to move my car in our parking garage. I hit a bump and my front tires started to shake along with my steering wheel, and my brakes wouldn't work. I briefly lost total control over the brakes, steering wheel and tires causing me to almost hit a parked vehicle before everything self corrected. No alerts came on. I recently was hit on my rear passenger side and had repairs…
I am experiencing recurring failure of the rear self-leveling shock absorbers on my 2023 Hyundai Palisade Calligraphy. This is a repeat failure after a warranty repair approximately 10 months ago in which both rear shock absorbers were replaced along with the upper insulators per TSB 22-SS-001H. Current Symptoms: The noise occurs on both sides, primarily at lower speeds (under 20 mph), and is…
Had suspension trouble with your 2023 Hyundai Palisade?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2023 Hyundai Palisade?
It's a documented issue but not catastrophic. 23 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Based on the 23 complaints filed, suspension issues most often appear around 18,000 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2023/Hyundai/Palisade.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.