Certain 2020 – 2024 model year Palisade vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn rear self-leveling shock absorbers. At Hyundai, we are committed to providing vehicles of outstanding quality and value. In an effort to meet this commitment, Hyundai is extending warranty coverage for the self-leveling rear shock absorbers under this condition to 10 years / 120,000 miles (whichever occurs first) from the date of original retail delivery or date of first use and is valid for original and subsequent owners.
full bulletin at NHTSA ↗2024 Hyundai Palisade suspension problems
moderate Owners of the 2024 Hyundai Palisade have filed 17 NHTSA complaints about the suspension at roughly $900 to repair (U.S. federal records, as of July 2026). Source: NHTSA Office of Defects Investigation. See suspension across all vehicles →
Complaints
17
Recalls
0
Avg fix
$900
| Model year | suspension complaints |
|---|---|
| 2020 Palisade | 59 |
| 2021 Palisade | 30 |
| 2022 Palisade | 18 |
| 2023 Palisade | 22 |
| 2024 Palisade (this page) | 17 |
| 2025 Palisade | 8 |
Is there a fix? Manufacturer service bulletins
The manufacturer has issued service bulletins covering suspension on this vehicle — documented repair instructions, service campaigns, or warranty extensions sent to dealers. A TSB isn't a recall (it's not a free safety remedy), but it's the manufacturer acknowledging the issue and how to fix it.
Certain Palisade (LX2) vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn self-leveling rear shock absorbers. Hyundai is extending the warranty coverage for the self-leveling rear shock absorbers to 10 years/120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Follow the procedure in the bulletin to identify the source of the noise, and if necessary, replace one or both self-leveling rear shock absorbers. Please note that for the first repair, replacement of both rear shock absorbers will be covered by this wa
full bulletin at NHTSA ↗Some Palisade (LX2) vehicles may produce noise from AWD coupling vibrations when making turns caused by a logic error with the All Wheel Drive Electronic Control Unit (AWD ECU). This bulletin provides instructions to update the AWD ECU to reduce the coupling noise.
full bulletin at NHTSA ↗Certain Palisade (LX2) vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn self-leveling rear shock absorbers. Hyundai is extending the warranty coverage for the self-leveling rear shock absorbers to 10 years/120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Follow the procedure in the bulletin to identify the source of the noise, and if necessary, replace one or both self-leveling rear shock absorbers. Please note that for the first repair, replacement of both rear shock absorbers will be covered by this wa
full bulletin at NHTSA ↗Certain Palisade (LX2) vehicles may exhibit a clunking or thumping noise from the rear of the vehicle while driving over rough roads. This may be caused by worn self-leveling rear shock absorbers. Hyundai is extending the warranty coverage for the self-leveling rear shock absorbers to 10 years/120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Please note that any vehicles with Z12 and under 10 years/120,000 miles are covered by this TSB, even if vehicle is within original warranty of 5 years/60,000 miles.
full bulletin at NHTSA ↗Source: NHTSA manufacturer communications. Bring the bulletin number to your dealer or shop.
The failure pattern owners describe
The 17 complaints describe two primary categories of failure: a braking/suspension anomaly that undermines vehicle control, and premature rear shock/strut component degradation.
On the braking front, owners consistently report that when braking at low speeds (under 20 mph) over bumpy ground—potholes, railroad tracks, driveway entrances, or uneven pavement—the vehicle lurches forward violently in spurts, shaking severely through the brake pedal and steering wheel, and requiring brake reapplication to regain stopping power. One owner states Hyundai corporate acknowledged this occurs across all 2024 Palisades. Dealership mechanics have confirmed the behavior is abnormal; one head mechanic rode along and said, "The car shouldn't do that." No warning lights appear before or during these events. Owners call the issue life-threatening due to uncontrolled braking during everyday driving.
On the suspension side, rear shock absorbers and struts are generating clicking, knocking, and thunking noises starting around 10,000 miles and worsening. Multiple owners had shocks replaced only to hear the same noise return within days. One dealership acknowledged the issue is common; another references TSB 22-22-001H for self-leveling shock failures. Parts are on extended backorder, with one owner waiting seven weeks and still without resolution. A rear suspension bracket failure also recurred after two replacement attempts. Overall, these suspension defects are appearing in owners with only normal commuting and light road-trip usage, making premature wear unlikely.
Same Hyundai Palisade suspension reports on nearby years: 2021 · 2022 · 2023
Failure modes owners describe
ABS/Braking Loss on Uneven Surfaces
Vehicle exhibits uncontrolled bouncing, loss of braking authority, or violent shaking when brakes are applied over bumps, potholes, railroad tracks, or uneven pavement at low speeds (under 20 mph). Owners report the car lurches forward in spurts, takes twice as long to stop, or requires brake reapplication to regain control. One owner states Hyundai corporate confirmed this occurs in all 2024 Palisades. ABS or suspension geometry appears to be triggering unexpectedly, creating a life-threatening safety condition.
When: 1,000+ miles; most common at low speeds (under 20 mph) on bumpy ground
Symptoms owners cite: Violent front-end shaking when braking on uneven surfaces; Brake pedal vibration and loss of braking authority; Car lurches forward in spurts instead of smooth stop; Stopping distance doubles; requires brake reapplication; Steering wheel vibration; loss of control for several seconds; No warning lights or messages displayed
Repairs/costs cited: One dealership replaced a single strut; problem persisted. Dealership refused warranty coverage for second strut replacement, claiming inability to replicate issue despite multiple owner complaints and documented replication by dealership head mechanics.
Recalls/TSBs owners mention: Hyundai corporate acknowledged to at least one owner that this behavior occurs in all 2024 Palisades. No recall or TSB issued as of complaint dates.
Rear Shock/Strut Clunking and Noises
Clicking, knocking, thunking, or popping noises from rear shock absorber and strut assembly areas. Noises occur during acceleration from stops, low-speed driving, over bumps, or when vehicle settles after stopping. One owner notes alignment with TSB 22-22-001H for self-leveling shock failure. Multiple owners report noise returns after dealer replacement.
When: 10,000–30,000 miles
Symptoms owners cite: Clicking or knocking from left/right rear shock area; Thunking noise from rear that worsens over time; Popping sound occurring 10–20 seconds after vehicle stops; Noise reproducible by pushing rear of vehicle up and down; Sporadic or constant depending on driving conditions
Repairs/costs cited: Dealers replaced one or both rear shocks; noise recurred within days in some cases. Parts on extended backorder (2–4 weeks quoted; 7 weeks elapsed for one owner with no resolution). One owner had both shock absorbers replaced and thumping persisted.
Recalls/TSBs owners mention: TSB 22-22-001H documented for self-leveling rear shock absorber failure across multiple Palisade model years. One dealership stated the issue is common and well-known.
Rear Suspension Bracket Wear/Failure
Abnormal tapping sound from driver-side rear suspension, diagnosed as failed suspension bracket requiring replacement. Bracket failure recurred after two replacement attempts.
When: 30,000 miles
Symptoms owners cite: Abnormal tapping sound from driver-side rear at speeds under 60 mph; Tapping occurs during turns and normal driving
Repairs/costs cited: Dealer replaced driver-side rear suspension bracket; tapping returned. Dealer replaced second suspension bracket on same side; failure recurred again.
Front Differential Popping Noise
Popping sound emanating from front of vehicle during left turns, diagnosed as faulty front differential requiring replacement.
When: 250 miles
Symptoms owners cite: Popping sound from front of vehicle when making left turns
Repairs/costs cited: Dealer diagnosed faulty front differential; replacement not yet completed at time of complaint.
Forward Collision Avoidance System Erroneous Activation
Forward Collision Avoidance system activates and causes abrupt stopping of vehicle at various speeds when no vehicles or objects are nearby. Contributing to overall control and drivability concerns.
When: 250 miles
Symptoms owners cite: Abrupt vehicle stopping at various speeds without cause; Activation occurs when no obstacles or vehicles present; Accompanying acceleration issues when depressing accelerator pedal
Overall Suspension Roughness and Clunking
General clunking noises and rough, unsteady ride quality developing after normal driving. First occurrence for many owners in decades of vehicle ownership, suggesting manufacturing defect rather than wear.
When: 15,000+ miles
Symptoms owners cite: Constant thumping noise while driving; Rough ride quality; Vehicle handles poorly and drives unsteady; Clunking noise confirmed to be rear strut issue by dealer
Repairs/costs cited: Owner with thumping noise had both shock absorbers replaced with no resolution. Persistent rough handling.
Synthesized from 17 NHTSA owner complaints — unverified consumer allegations, summarized for patterns. The verbatim filings appear below.
What owners are reporting 0 most recent
Had suspension trouble with your 2024 Hyundai Palisade?
File a complaint with NHTSA → It's free, official, and how every report above got here — owner filings are the federal safety record this page is built on.
Common questions
How serious is the suspension problem on the 2024 Hyundai Palisade?
It's a documented issue but not catastrophic. 17 complaints have been filed. Repairs average $900 and most owners catch it before it causes a breakdown.
At what mileage does the suspension typically fail?
Based on the 17 complaints filed, suspension issues most often appear around 30,000 miles. Some report problems earlier; some make it well past 150,000 with no symptoms. Maintenance habits matter — vehicles that received timely fluid services and were not regularly overworked tend to last longer.
What does it cost to fix?
Independent shops typically charge around $900 for suspension repairs on this vehicle. Dealer pricing tends to run 20-40% higher. The exact figure depends on the specific failure mode, parts availability, and your local labor rates. If you're outside factory warranty, an extended service contract often covers this category.
Are there any recalls related to suspension?
No active recalls currently cover suspension issues on this vehicle. The complaints filed represent owner-reported failures that haven't risen to the level of a manufacturer-issued recall — but they're still worth knowing about before you buy or budget for repairs.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database. Verify the raw federal record at
nhtsa.gov/vehicle/2024/Hyundai/Palisade.
Severity ratings are derived from reported crashes, fires, injuries, and fatalities. Repair cost estimates are
independent-shop national averages and may differ in your area. Some links on this page are affiliate links.