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ProblemsByVin File / 2021-KIA-SORENTO NHTSA data synced 22 hours ago
Kia

2021 Kia Sorento problems

Light NHTSA footprint — 12 owner complaints and 4 active recall campaigns. Either a clean record or thin data; we'll show what's there.

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The 2021 Kia Sorento has 12 NHTSA owner complaints and 4 recalls on file (U.S. federal records, as of September 2026). The most-reported system is powertrain at 10 complaints, typically surfacing around 98,000 miles (~$2,500 to repair). Source: NHTSA Office of Defects Investigation.

Kia Sorento owner complaints by model year
Model yearOwner complaintsRecalls
2018 Sorento 253 3
2019 Sorento 426 2
2020 Sorento 134 1
2021 Sorento (this page) 12 4
2022 Sorento 188 6
2023 Sorento 119 3
2024 Sorento 39 2
2021 Kia Sorento
Photo: Kevauto / Wikimedia Commons, CC BY-SA 4.0 · representative photo of the Kia Sorento
0 5 10
Reliability score
8.0 / 10

Solid reliability overall. Common issues are concentrated in a few systems.

0
Critical
4
Severe
0
Moderate
Should you avoid this 2021 Sorento?
Acceptable — with caveats

Worth owning if you verify the specific issues below before you buy.

Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.

NHTSA crash-test safety ratings 4 / 5 overall

Overall 4/5
Frontal crash 4/5
Side crash 5/5
Rollover 4/5

Driver-assist features on the tested model: Electronic stability control: Standard · Forward collision warning: Standard · Lane departure warning: Standard

Source: NHTSA New Car Assessment Program — tested configuration: 2021 Kia Sorento SUV FWD Later Release. Stars rate crash protection in NHTSA's tests, not overall reliability — see the owner-complaint data below for what actually goes wrong.

Buying a used 2021 Kia Sorento? Check these first

Here's what this model is known to do — so you can inspect for it, price it in, or make the seller fix it before you sign.

What to inspect on this specific car

Recalls to confirm are done

Run the VIN from the listing — 4 active recalls on this model. Recall repairs are always free.

Verdict for buyers: 8.0/10 model. The priciest documented failure is powertrain (~$2,500) — get the seller's service records for it or inspect closely. Otherwise an average-risk used buy at a fair price.

We tell you what this model is known for and what to inspect — a vehicle-history report tells you what this exact car has been through. Smart buyers get both.

See the full pre-purchase inspection checklist →
✦ Ask the data · AI

Ask anything about your 2021 Kia Sorento

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Answers use this vehicle's NHTSA complaint & recall record — owner-reported and unverified, not a diagnosis. Verify anything safety-critical with a mechanic.

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Top trouble spots 1 category with 3+ complaints

powertrain
10 reports · fails ~98,000 mi · avg $2,500
moderate
Buyer's checklist
Going to look at one? Use the pre-purchase inspection list.
Generated from this 2021 Sorento's actual NHTSA complaint history — every item points at a documented failure pattern on this exact vehicle, not generic walkaround filler.
See the checklist ->
Honest Calculator
Should you buy an extended warranty on this 2021 Sorento?
We pulled the math: risk-weighted exposure, typical contract cost, and our verdict on whether coverage pencils out for this specific vehicle.
See the calculator ->

What owners are saying recent NHTSA-filed complaints · verbatim

2021 Sorento · powertrain
I own a 2021 Kia Sorento 2.5L Turbo AWD with approximately 150,000 miles. In the evening, while driving home after dinner with my daughter in the vehicle, I was traveling in the area of [XXX] and [XXX] when the vehicle displayed a “STOP SAFELY IMMEDIATELY” warning. The vehicle…
2021 Sorento · powertrain
On XXX im driving my 2021 Kia Sorento sx it stalled while driving in the mist of traffic engine light comes on and I had my car towed contacted Kia of Bowie they are giving me a hassle contacted them because this is a safety issue from the beginning I have mentioned gas smell…
2021 Sorento · powertrain
Car stalled July 14th car has been at Kia of Bowie and they are stalling g me and dont want to do the sarter recal and are asking me for $550 for a diagnostic that I should not pay for do to this safety recall ive been telling them from the start that there was a very strong…
2021 Sorento · powertrain
Vehicle: 2021 Kia SorentoCurrent Mileage: Over 100,000 miles (Original Owner) Description of Safety Defect & Failed Recall Remedy: Background: This vehicle is equipped with the 8-speed Dual-Clutch Transmission (DCT) and has suffered from severe slipping, jerking, and…
View all 12 owner complaints →
Had a problem with your 2021 Kia Sorento? File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

0 mi 200k mi
At 80,000 miles
Likely repair cost in next 24 months
$0

Active recalls showing 3 of 4

severe NHTSA 25V649000 September 25, 2025

Kia America, Inc

A fire increases the risk of injury.

Fix: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.
severe NHTSA 22V760000 October 11, 2022

Kia Motors, Inc

Loss of drive power increases the risk of a crash.

Fix: Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC250.
severe NHTSA 22V703000 September 19, 2022

Kia America, Inc

A fire while parked or driving can increase the risk of injury.

Fix: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
View all 4 recalls →

Common questions

Is the 2021 Kia Sorento reliable?

Mostly yes. With a reliability score of 8.0 out of 10 based on 12 owner complaints filed with NHTSA, the 2021 Kia Sorento is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.

Should you avoid the 2021 Kia Sorento?

The 2021 Kia Sorento is acceptable, with specific caveats. Worth owning if you verify the specific issues below before you buy. The record behind that call: Reliability score 8.0/10 — above the segment average; 4 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.

What should I check before buying a used 2021 Kia Sorento?

Inspect the powertrain first — it's the most-reported issue on this model, with 10 owner complaints filed. Typical failure occurs around 98,000 miles. Average repair cost runs about $2,500 at an independent shop. Also confirm any open recalls have been completed by running the VIN, and ask for service records covering the problem areas listed above.

Is the 2021 Kia Sorento a good used car to buy?

It scores 8.0 out of 10 on our NHTSA-based read of 12 owner complaints. The main thing to watch is powertrain. Typical failure occurs around 98,000 miles. Priced fairly and clean on inspection, it's a reasonable used buy. Our data covers what this model is known for — pair it with a vehicle-history report on the VIN to see what that specific car has been through.

What's the most common problem on the 2021 Kia Sorento?

Based on NHTSA records, the most-reported issue is powertrain, with 10 complaints filed. Typical failure occurs around 98,000 miles. Average repair cost runs about $2,500 at an independent shop.

What's the most expensive thing that goes wrong?

The powertrain is one of the costlier repair items. Average repair cost runs about $2,500 at an independent shop. Typical failure occurs around 98,000 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my Kia Sorento has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2021 Kia Sorento?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 12 complaints on file and the costliest repair averaging $2,500, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.

Related

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 22 hours ago. Verify the raw federal record at nhtsa.gov/vehicle/2021/Kia/Sorento. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with Kia. Some links on this page are affiliate links and we may earn a commission if you purchase through them.
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