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ProblemsByVinFile / 2016-MAZDA-CX-5NHTSA data synced 4 days ago
2016 · Mazda
Mazda CX-5 problems
505 owners have filed defect reports on this one. That's not a small number. 5 active recall campaigns on file.
Reliability score
6.0 / 10
Average for the segment. Some recurring trouble spots worth knowing about.
0
Critical
5
Severe
0
Moderate
Should you avoid this 2016 CX-5?
Avoid — the electrical system
The data says walk unless this exact vehicle has documented proof the electrical system was repaired or replaced.
5 fire-related complaints and 3 crash-related complaints on the electrical system
Brakes: 52 complaints, classified severe, failures cluster 16,040–42,000 mi
Reliability score 6.0/10 — around the segment average
5 recall campaigns on file
Our read of the federal NHTSA complaint and recall record for this exact year and model —
not a substitute for a pre-purchase inspection. How we score.
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The brakes have been faulty since I've purchased the vehicle new. There is a loud scream that is not from dust or wear. There is a manufacturing defect in the brakes. The brakes are very loud every time I apply them. I am very concerned about this, have contacted the company…
Rear brakes are dragging causing heating and uneven wear of the rotors and pads. At 31000 the rear brake pads are completely worn and rotor show heat damage.
Had a problem with your 2016 Mazda CX-5?
File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.
Estimate your repair exposure
Drag to your current mileage. Numbers are derived from this vehicle's complaint history.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Fix: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Fix: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Fix: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
It's got known weak points. With a reliability score of 6.0 out of 10 based on 505 owner complaints filed with NHTSA, the 2016 Mazda CX-5 has a higher-than-average rate of reported issues. The areas to watch are listed above. Whether it's worth owning depends on price, condition, and how much repair exposure you can absorb.
Should you avoid the 2016 Mazda CX-5?
On the NHTSA data, the 2016 Mazda CX-5 is one to avoid unless a specific vehicle proves otherwise. The data says walk unless this exact vehicle has documented proof the electrical system was repaired or replaced. The record behind that call: 5 fire-related complaints and 3 crash-related complaints on the electrical system; Brakes: 52 complaints, classified severe, failures cluster 16,040–42,000 mi; Reliability score 6.0/10 — around the segment average; 5 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.
What's the most common problem on the 2016 Mazda CX-5?
Based on NHTSA records, the most-reported issue is lighting, with 154 complaints filed. Typical failure occurs around 45,272 miles. Average repair cost runs about $250 at an independent shop.
What's the most expensive thing that goes wrong?
The lighting is one of the costlier repair items. Average repair cost runs about $250 at an independent shop. Typical failure occurs around 45,272 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.
How do I check if my Mazda CX-5 has open recalls?
Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.
Is an extended warranty worth it on a 2016 Mazda CX-5?
Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 505 complaints on file and the costliest repair averaging $250, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.
Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA)
public records database, last synced 4 days ago. Verify the raw federal record at
nhtsa.gov/vehicle/2016/Mazda/CX-5.
Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics.
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