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ProblemsByVin File / 2017-RAM-PROMASTER-CITY NHTSA data synced 4 days ago
2017 · RAM

RAM Promaster City problems

76 owner complaints and 2 active recall campaigns on file. Here's the breakdown — what's serious, what's noise, what a working mechanic would actually do about it.

0 5 10
Reliability score
7.6 / 10

Solid reliability overall. Common issues are concentrated in a few systems.

0
Critical
2
Severe
0
Moderate
Should you avoid this 2017 Promaster City?
Generally reliable

Buyable on the data — keep up the usual maintenance and inspect normally.

Our read of the federal NHTSA complaint and recall record for this exact year and model — not a substitute for a pre-purchase inspection. How we score.

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Top trouble spots 8 categories with 3+ complaints

electrical
18 reports · fails ~90,541 mi · avg $850
moderate
engine
18 reports · fails ~79,889 mi · avg $3,100
severe
powertrain
14 reports · fails ~51,211 mi · avg $2,500
moderate
lighting
6 reports · fails ~20,700 mi · avg $250
moderate
body
3 reports · fails ~70,000 mi · avg $1,500
severe
brakes
3 reports · fails ~19,414 mi · avg $450
severe
steering
3 reports · fails ~58,725 mi · avg $700
moderate
visibility
3 reports · fails ~42,413 mi · avg $350
moderate
Buyer's checklist
Going to look at one? Use the pre-purchase inspection list.
Generated from this 2017 Promaster City's actual NHTSA complaint history — every item points at a documented failure pattern on this exact vehicle, not generic walkaround filler.
See the checklist ->
Honest Calculator
Should you buy an extended warranty on this 2017 Promaster City?
We pulled the math: risk-weighted exposure, typical contract cost, and our verdict on whether coverage pencils out for this specific vehicle.
See the calculator ->

What owners are saying recent NHTSA-filed complaints · verbatim

2017 Promaster City · powertrain
Sudden and complete loss of the transmission while on the interstate going 65 MPH. No warning. Fortunately was able to coast to a stop on an exit ramp. Could have caused a serious accident. Vehicle had 40,751 miles. Repair covered under warranty. There should have been a…
12/16/2019 · at 40,751 mi · NHTSA ODI #11289498.0 · see powertrain pattern →
2017 Promaster City · engine
Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.
2017 Promaster City · engine
Local dealer, sunsr Dodge, not responsive to completing recalls. NHTSA recall# 19v818 and 20v-036. Andrew hodgson sarasota fl ajhodgson54@gmail.com
2017 Promaster City · electrical
TPMS system inoperable. Ongoing for 3rd consecutive month without repair solution from Ram. Instructed to continue driving until engineer is available next year.
12/01/2017 · at 7,000 mi · NHTSA ODI #11051679.0 · see electrical pattern →
View all 76 owner complaints →
Had a problem with your 2017 RAM Promaster City? File a complaint with NHTSA → It's free and official — owner filings are what build the federal safety record behind this page.

Estimate your repair exposure

Drag to your current mileage. Numbers are derived from this vehicle's complaint history.

0 mi 200k mi
At 80,000 miles
Likely repair cost in next 24 months
$0

Active recalls showing 2 of 2

severe NHTSA 16V953000 December 28, 2016

Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016

If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.

Fix: Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.
severe NHTSA 17V601000 September 26, 2017

Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles

The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.

Fix: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.

Common questions

Is the 2017 RAM Promaster City reliable?

Mostly yes. With a reliability score of 7.6 out of 10 based on 76 owner complaints filed with NHTSA, the 2017 RAM Promaster City is generally a sound vehicle. The areas to watch are listed in the top problem section above — most are budget items, not deal-breakers.

Should you avoid the 2017 RAM Promaster City?

On the NHTSA data, the 2017 RAM Promaster City does not need avoiding. Buyable on the data — keep up the usual maintenance and inspect normally. The record behind that call: No systemic severe-failure pattern in the complaint record; Reliability score 7.6/10 — above the segment average; 2 recall campaigns on file. This is our read of the federal complaint and recall data — not a substitute for a pre-purchase inspection.

What's the most common problem on the 2017 RAM Promaster City?

Based on NHTSA records, the most-reported issue is electrical, with 18 complaints filed. Typical failure occurs around 90,541 miles. Average repair cost runs about $850 at an independent shop.

What's the most expensive thing that goes wrong?

The electrical is one of the costlier repair items. Average repair cost runs about $850 at an independent shop. Typical failure occurs around 90,541 miles. Catching early warning signs can sometimes extend life by 20–30,000 miles.

How do I check if my RAM Promaster City has open recalls?

Paste your VIN into the decoder at the top of this page. We pull live from NHTSA, so you'll see exactly which campaigns apply to your vehicle and whether the dealer has logged the fix. Recall repairs are always free regardless of mileage or warranty status.

Is an extended warranty worth it on a 2017 RAM Promaster City?

Math is straightforward: a quality service contract runs $1,800–3,500 over 3 years. With 76 complaints on file and the costliest repair averaging $850, one major failure more than pays for it. The catch is reading the contract — many providers exclude wear items and require pre-authorization, so cheaper plans are not always better value.

Related

Recall and complaint data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database, last synced 4 days ago. Verify the raw federal record at nhtsa.gov/vehicle/2017/RAM/Promaster City. Editorial commentary written by ProblemsByVin contributors and reviewed by ASE-certified mechanics. We are not affiliated with RAM. Some links on this page are affiliate links and we may earn a commission if you complete a quote or purchase.
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