At the shop, INFINITI steering issues have a recognizable signature. 197 documented complaints across 20 year-model entries from 2005 to 2019 is consistent with what we see come in. The 2014 INFINITI Q50 is the standout — roughly 40% of the steering complaint volume on INFINITI's record traces to that year-model. 7 injury reports on the record — not a category to wave off. Across the 71 complaints reporting odometer mileage, the median failure lands at about 18,981 miles. Average shop fix runs about $700 — not catastrophic, but it adds up over time. Steering does not have a graceful failure mode. Take any "unintended movement" complaints seriously and check for open recalls on the EPS module.
ProblemsByVin INFINITI / STEERING
20 model-year entries · 2005–2019
INFINITI steering problems
197 owner complaints filed with NHTSA against INFINITI vehicles for steering issues. 3 active recall campaigns. See steering across all makes →
Complaints
197
Recalls
3
Year-models
20
Avg fix
$700
14crashes
7injuries
Worst-affected INFINITI model-years for steering Top 20 by complaint volume
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
2014 INFINITI Q50
78 complaints · 1 recall · ~$700 severe
2015 INFINITI Q50
25 complaints · ~$700 severe
2012 INFINITI M37
11 complaints · ~$700 severe
2008 INFINITI EX35
11 complaints · ~$700 moderate
2018 INFINITI Q60
7 complaints · ~$700 severe
2017 INFINITI QX30
6 complaints · 1 recall · ~$700 moderate
2016 INFINITI Q50
6 complaints · 1 recall · ~$700 moderate
2010 INFINITI QX56
6 complaints · ~$700 severe
2013 INFINITI M37
5 complaints · ~$700 moderate
2011 INFINITI M37
5 complaints · ~$700 moderate
2011 INFINITI G25
5 complaints · ~$700 moderate
2019 INFINITI Q50
4 complaints · ~$700 moderate
2018 INFINITI QX30
4 complaints · ~$700 moderate
2009 INFINITI G37
4 complaints · ~$700 moderate
2008 INFINITI G35
4 complaints · ~$700 severe
2005 INFINITI QX56
4 complaints · ~$700 moderate
2019 INFINITI QX50
3 complaints · ~$700 moderate
2017 INFINITI Q60
3 complaints · ~$700 severe
2017 INFINITI QX60
3 complaints · ~$700 severe
2013 INFINITI G37
3 complaints · ~$700 severe
Active recalls — INFINITI steering 3 on file
Nissan North America, Inc
The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
Fix: Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
Nissan North America, Inc
If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Fix: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc
A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.
Fix: Dealers will replace the lower steering shaft, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PG1CF.
Common questions
How many INFINITI steering complaints are on file with NHTSA?
197 complaints across 20 model-year entries from 2005 to 2019. 3 active recall campaigns cover steering issues across the INFINITI lineup.
Which INFINITI model has the most steering complaints?
The 2014 INFINITI Q50 leads with 78 complaints in this category. Next: 2015 Q50 (25) and 2012 M37 (11).
What does it cost to fix INFINITI steering problems?
Independent shops average $700 for steering repairs across the INFINITI lineup. Dealer pricing tends to run twenty to forty percent higher. Specific cost depends on the failure mode and parts availability.
Are there INFINITI steering recalls?
Yes — 3 active recall campaigns cover steering on INFINITI vehicles. Recall fixes are free regardless of mileage or warranty status. The list below shows current campaigns with their NHTSA numbers.
Related
Complaint and recall data sourced from the National Highway Traffic Safety Administration (NHTSA) public records database.
Editorial commentary written by Shop Foreman, an independent contributor to ProblemsByVin
and not affiliated with INFINITI.
Severity ratings derive from reported crashes, fires, injuries, and fatalities on the NHTSA complaint and recall record.
Repair cost averages reflect independent-shop pricing and may differ in your area.